-Manage the onboarding and training of new locations on the Greenbits platform. -Help make complex, technical concepts simple and digestible for dispensaries-Effectively communicate the benefits of the Greenbits platform via phone, email and video demos -Shape future product development based on trends in conversations with customers -Get ahead of challenges through effectively navigating complex situations -Seek ways to improve the process of delivering successful e-commerce solutions to dispensaries

-Partner with Support Team Members(Software Developers and Support Engineers) and DevOps Engineers to debug, resolve and/or escalate production issues. -Support institutional learning and improvement by contributing to the Post Mortem process. -Identify and build tooling and scripting that enables non-engineers to production issues for customers. -Create actionable work items for Product Engineers for issue resolution or prevention. -Jumping into all parts of code,figure out problem, and offer potential solutions. -Advanced troubleshooting with customers.

Respond and engage on all incoming customer inquiries with a sense of urgency.Prioritize cases according to our case classification descriptions.Provide technical and product support to customers for Greenbits products and hardware: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if unable to resolve.

Work with the PrestoSports solutions and client project teams to understand project scope, businessrequirements and implementation timeline• Identify creative and effective solutions to meet our client’s business requirements using thePrestoSports software solutions• Configure and test the PrestoSports solutions to meet the defined project scope and client businessrequirements• Anticipate and mitigate project risks and issues, confidently address all challenges, and escalate toappropriate parties when necessary• Conduct virtual consultations and provide subject matter expertise that improve our clients businessprocesses• Conduct virtual training on the PrestoSports software• Deliver extraordinary service resulting in every client becoming referenceable upon completing theirimplementation

Reporting daily video game news stories and posting write-ups in a timely fashion.Covering major video game events, press conferences, and live streams. Writing opinion and feature pieces.

Coordinating on-boarding process for new clients.Creating and Maintaining new Client Help Center.Assisting with Support Specialist interview process. Assisting with 1-on-1 meetings with Support Specialists. Previous duties as Support Specialist.

Monitoring live audio and video broadcasts from clients. Working with broadcasters on a daily basis to provide troubleshooting of broadcast related equipment and streaming networks. Keeping up to date with the broadcasting and streaming industries.

Ran the day-to-day operations of of KSLC which included scheduling programing, training new broadcasters, filling out music reports, rotating PSA announcements.

Play-by-play through the Linfield College Athletic Department for basketball, softball, and baseball, football, and volleyball.

Set up and ran video broadcasts of Linfield soccer and volleyball. Worked with a variety of cameras, mixing board (jk and alesis primarily) and broadcast software (Wirecast, Tricaster, Flash Media Live Encoder.

Worked with different staff members of KOZT including sales, production, news, advertising, and management.

Assistant coach for both jv and varsity mens program at Linfield College.