Visionary Operations, Sales and Guest Services ExecutiveDeliver Operational Excellence | Increase Guest Satisfaction | Drive Incremental Revenue• Operations, sales and guest services management executive with in depth experience.• Extensive experience leading both management and union employees and partnering across functions and levels of the organization to deliver operational excellence and guest satisfaction.• Proven ability to increase revenue, enhance functionality and drive cost efficiencies through a systems-approach and introduction of new technology.• Widely respected for hands-on, hardworking, and compassionate management style.Core competencies:• Work effectively with all levels of staff and management (improved organizational bench strength).• Evaluate opportunities and create action plans to improve service, quality and profitability.• Identify and resolve problems both timely and effectively (creative problem solver).• Promote and participate in team environment (improved staff performance by mentoring and developing team).• Self-starter who can work independently and on several projects simultaneously.• Contributor to operations / sales / guest service functional areas of the business.• Communicate effectively (works effectively with demanding guests).• Technologically savvy.Functional Areas:• Access Control.• Admissions.• Bookkeeping | Vault Operations.• Box Office / Ticketing / Reserved Seating / Premium Seating.• Credentialing• Group Sales.• Facility Rentals.• Parking | Valet | Parking Lot Maintenance | Shuttle Services.• Player Rewards | VIP Accommodations.• Publication Sales.• Security Services.• Special Events.• Ushers.Software:• Archtics | Ticketmaster | Account Manager.• ADP Enterprise eTIME.• MSOffice (Word, Excel, Access, PowerPoint, VBA, SQL).• Various CRM.• Puridiom eProcurement.Please contact me at gerard.anthony.davis@gmail.com.