Led and managed all deployment strategies for over 300 customers while maintaining high-level communications and managing expectations. Supervised a project team of 14 stakeholders in various business units to complete projects. Responsible for 100% of the project lifecycle for multiple concurrent projects including identifying requirements, product recommendations, execution of deployments, purchasing, invoice reconciliation, inventory/supply chain management, operations, health of the technology, and A/R. Effectively managed projects within constraints of scope, quality, time, and cost to deliver requirements that met company objectives.* continued below *

* continued from above *Key Accomplishments▬▬▬▬▬▬▬▬▬▬✔ Consistently delivered full lifecycle project implementations of multiple concurrent projects on time and within budget.✔ Served as the Account Manager to a large number of retail industry leaders including senior leadership teams for Walmart, Circle K, Target, Darden Group, Bank of America, Goodman Air Conditioning, Bimbo Bakery, and more. ✔ Conceived and initiated the development of a replacement component which reduced overall costs by 64%. The reduction yielded an average savings of $60,000 per year and the manufacturer is now offering the part to all of their distributors.✔ Through persistent quality improvement efforts, root cause analysis, and invoice/ticket reviews, G4S now has the lowest percentage of out-of-scope service tech dispatches per the manufacturer. Last year the company had an average of 140 dispatches per month, 8% of which were considered out-of-scope while the industry average is 14%. ✔ Developed and scripted batch files to decrease the time spent programming a remote device while allowing a larger set of less experienced employees access to perform the work. Saved 10 minutes per transaction and averaged 50-60 transactions per day.✔ Constructed the framework and processes necessary to facilitate the exponential growth experienced year-over-year.✔ Instituted continuous improvement efforts for internal and external process integration that included data and communication homogeneity, reporting and process effectiveness.✔ Received the G4S Employee Action Committee Award for demonstrating G4S core values of respect and integrity. * continued below *

continued from above *Select Projects▬▬▬▬▬▬▬✔ Program Manager for Safe Connect Plus. Expedited growth from 400 installed devices in the first year to 2300 installed within the next three years by utilizing best practices, developing tools, implementing repeatable standards, designing project management database, monitoring metrics, and managing risk. ✔ Monitored and maintained controls through innovative solutions to ensure client satisfaction and profitability for 9000 smart devices.✔ Serving as the SME for program devices and communication architecture, enacted quality control processes which reduced out-of-scope incidents by 80%. Established key configuration items to monitor to ensure quality across all deployments which enabled daily deployment limits to grow from 8 to 40 installations a day. ✔ Conceptualized, designed, and implemented a custom project management tool which tracked the project lifecycle of the devices and served as the main data repository/project management tool for the program. Other IT Initiatives▬▬▬▬▬▬▬▬▬✔ Advanced cross-functional collaboration between internal teams as well as external partners and vendors.✔ Identified risks to the program and utilized all tools and resources available to mitigate them.✔ Established change management procedures for device configurations custom to each customer. Defined the baseline program configuration and setup and maintained procedures to monitor and control quality throughout the project life cycle.✔ Developed and implemented risk-management controls to guide outcomes and mitigate adverse effects.✔ Identified key stakeholder requirements, risk issues, and documented success criteria needed to develop the appropriate project plans to grow the program. ✔ Collaborated with accounting/finance, business development, and senior and executive leadership within G4S.

Proactively recruited to champion retail store deployments for Tire Kingdom and Midas franchise location setups. Selected to oversee the startup and ongoing operations of the company’s first IT Development Department to bridge the gap between internal IT operations and retail operations. Spearheaded large projects transitioning corporate stores to franchise locations. Key IT Initiatives▬▬▬▬▬▬▬▬✔ Managed in the entire project lifecycle including scope, requirements, project plan, contract review, implementation, change impact analysis (CIA), supply chain management, user acceptance testing, and staff training.✔ Built trusted synergistic relationships with other key operational leaders and collaborated on complex project initiatives. ✔ Established open and clear communication of strategy and goals, as well as full transparency throughout the organization.✔ Oversaw multiple vendors and their respective deliverables against the terms of a multiple phased Statement of Work. ✔ Negotiated terms with vendors and ensured that scope of work had properly been captured in the SOW. This included metric reporting from vendor and post project deployment costs for sites that were not known at the time the contract was approved.✔ Facilitated weekly stand up meetings with the steering committee, as well as leadership team for IT operations, providing project status updates.✔ Selected to represent corporate interests at the annual Franchise IT Steering Committee Conference. Co-Facilitator of the conference and key contributor to software enhancements to the POS system, IT infrastructure hardware, and other IT needs.✔ Conducted weekly and quarterly reviews with vendors to track progress against Service Level Agreement’s, identified issues, and recommend adjustments. Communicated recommended changes including renegotiating terms and new vendor selection, as well as timely notification to management of trends and issues regarding projects and vendors.* continued below *

* continued from above *Select Projects▬▬▬▬▬▬▬✔ Developed and executed foundational processes and managed teams in the deployment of all IT-related elements for both franchise and corporate store openings, remodels, and closings encompassing more than 600 sites. This encompassed hardware, IT vendors, and telecom-related items.✔ Created processes, analyzed new solutions, benchmarked expected metrics, and supported models for a new profit- generating business model within IT of hardware for both retail and franchise customers. ✔ Managed multiple projects for the operations team including IT hardware refresh project for over 200 corporate locations, Wi-Fi deployment for two distribution centers, and a software upgrade for IBM Cognos TM1.

Initially hired in a help desk support role and promoted within the first year to take on additional accountability for Level II support. Continued to take on more responsibility, tasked with serving as a liaison between developers and business operations to assist with the transition of a legacy warehouse management systems to Oracle. Project Management▬▬▬▬▬▬▬▬▬▬✔ Project Manager and Lead Implementer of IntelliTrack WMS and primary point of contact between the Inventory, Logistics, Merchandising and Finance departments. Defined requirements and directed development of all integration and data migration tasks from Oracle Retek WMS to IntelliTrack. ✔ Served as the Project Manager, Technical SME, and SQL DBA for the replacement of the primary warehouse management system for the two main distribution centers and four satellite warehouses. The success of these deployments streamlined operational efficiencies and reduced labor requirements by 17%. Business Analysis▬▬▬▬▬▬▬▬✔ During Go Live for Oracle Enterprise ERP roll out, assisted the developers by gathering requirements and issues to convey to the development team and ensured those tasks were completed and communicated to the retail stores. Reduced the number of inbound calls to the Technical Support team by 14%. ✔ Provided Level 2 support for business-critical software across 120 stores and 12 regional warehouses worldwide. This included key systems such as Oracle Retail ERP software, SQL Servers, SQL Server Reporting Services (SSRS), SAP Point of Sale (POS) system, and various legacy software.✔ Maintained the data warehouse by validating data sync and creating custom reports.✔ Created custom reports for business owners to analyze day-to-day operations in real time. Gathered requirements, created T-SQL queries, and designed layouts.✔ Trained help desk staff to handle common issues to reduce Level 2 escalations.