Jerry Yang Email & Phone Number

Mountain View, CA, US

- Led multiple cross functional Google teams on key design reviews resulting in high impacting and long term solutions- Delivered key documentation and solutions around requirements, design and, technical data architecture with a large customers base for Google Newsforce, extended workforce solutions (xWS), and Service Desk Platforms

Mountain View, CA, US

• Led the implementation and migration of 3 Finance ERP (Netsuite) and Procure-2-Pay ( Coupa) system through requirements gathering, testing, data migration, cutover, and post go-live support for 3 standalone SMB Other.
• Built and Continuously adding to a Finance program for all Alphabet companies through multiple finance offering including Finance ERP, Fixed Assets, Project Account, Electronic Payments (Netsuite and SAP S4/Hana), P2P.
• Managing a team of 6+ contractors and consultants in multiple small implementation and day-to-day support

San Mateo, California, US

• Managed the physical disc program by road mapping future projects and gathering requirements for physical disc submissions functionality and system interfaces
• Supported and launched a global partner on-boarding tool (Salesforce.com) through project managing and requirement analysis with the business
• Managed roadmaps and written BRDs for major high touch projects impacting a Product Information Management (PIM) and content management application, on-line Retail, digital publishing, and software supply chain system
• Led a global initiative to convert multiple region-centric PIM systems into a single global game submissions system through working with cross functional teams across multiple regions (UK and Japan) and multiple 3rd.

San Jose, CA, US

• Engagement manager for 20 cross functional teams to integrate new acquisitions into the Cisco Commerce Workspace (CCW) ordering tool used by customers, partners, and distributors.
• Tracked and Managed 13 acquisitions in parallel for any technical support issues, capabilities enhancements, and strategic roadmaps for long term integration
• Managed multiple timelines (through Microsoft project) to establish milestones and deliverables among different acquisitions
• Successfully Integrated over 5 acquired companies into CCW
• Managed and delivered multiple specialized requirements with 13 different acquisitions of multiple business sizes

San Jose, CA, US

• Gathering requirements from stakeholders to deliver a on-demand video infrastructure, which will be a foundation for any video training delivery for 10 years
• Analyzing and streamlining business process on training live event broadcasting and on-demand video delivery to contribute over 40 million dollars in cost savings
• Leading conversations with the IT team on implementation on project solution and support
• Create and execute over 100 test cases for complex projects to ensure system stability and development with the business alignment

San Jose, CA, US

• Defining and articulating business processes and needs while managing development teams to drive success of over 20 enterprise grade projects
• Data analysis to support both the business partners and development team in creating a complete solution to new and existing processes
• Create and execute over 100 test cases for complex projects to ensure system stability and development with the business alignment
• Gather and brainstorm requirements with business partners, then create functional specs to help bridge the communication with the engineers incorporating those functional business processes
• Support and upgrade three major enterprise systems (SAS, Oracle DB, and Demantra) within Cisco
• Involve in vendor and product selection with our business partners to ensure the best technical and business solution.

San Jose, CA, US

• Developed and debugged Java Servlet and JSP applications and PL/SQL scripts
• Maintained and used the various skills required to support manufacturing production tools using various deployment tools and job monitors
• Contextualize Impacts (e.g., identify implications of problems/issues/events on business processes)
• Manage issue resolution, partner with QA in validating and auditing design and solution to ensure the product meet requirements
• PLC Documentation (e.g., use-cases, business cases, conceptual design doc, IT value cases, risk analysis, stakeholder analysis, test plans, and testing results

- Installed and Setup new Windows and Macintosh user-specific software - Administered user accounts on Database/Web/Backup on a windows 2003 server-Troubleshot, and repaired malfunctioning hardware and software related issues- Provided phone, email, and in-person consulting for individual computer users on the Mac and windows OS

Santa Cruz, CA, US

• Troubleshot networking problems through the phone
• Made house calls to people's homes to help set up the network
• Worked with online software which held a queue of network issues
• Stayed in constant contact with the residents to ensure network connectivity

• Processed company customer’s returns; stored problem parts in inventory
• Data entry for company’s inventory
• Made phone calls to vendors to check status of returns or products ordered.
• Answered phone calls from customers checking on their return merchandise status