Strategically managed global multi-application portfolios with multi-million dollar budgets, and teams of 50+ professionals. Promoted a culture of shared ownership with our clients, identified talent, established effective organizations, coached and mentored staff to deliver projects on time, and provided robust and reliable production platforms. An IT Manager with a background in a wide variety of financial business applications (Commercial Lending, DDA, General Ledger, Account Analysis, Billing, Credit Card, ACH, EDI, and Wire Transfer), and experience with the extreme high accuracy, quality, availability, and performance requirements of these applications. I also have extensive experience in managing internal and external web based Sales and Customer Service CRM platforms, including custom applications and configurable platforms such as PeopleSoft & PegaSystems. Full System Development Life Cycle management experience including portfolio planning, application design & development (utilizing both software packages, and custom development), release management, production support, and infrastructure management. Successfully manages multiple priorities and assignments with effective planning and organizational skills. Approaches business problems effectively and creatively, offering innovative but practical solutions. Leader and team player, bringing enthusiasm and energy into group efforts. Uncompromising about customer focus and outstanding customer service.Specialties: Managerial experience in the following areas: - Global Resource Management - Project/Program Management- Release/Change Management- Strategic Automation Planning - Vendor Management- Merger & Acquisition Planning - RFP Management- Budget Planning & Management- Service Level Agreements- Software Package Evaluations- Contract Negotiations - Portfolio Management - Audit/Regulatory Reviews- Data Warehouse Reporting- Disaster Recovery Planning- Workflow Re-engineering
Listed skills include Vendor Management, Management, Process Improvement, Disaster Recovery, and 44 others.