Develop and maintain sales commissions software. Also create and maintain SQL stored procedures/queries, Tableau, Salesforce WAVE Analytics, SQL Server Reporting Services (SSRS) reports, SQL Server Integration Services (SSIS) packages, Tableau reporting, Excel reporting, PowerPivot projects, and working with the newest technologies.

- Established standard reporting to track key performance indicators (KPIs) for a new call center that handles calls from customers who want to disconnect their services or who are coming off a promotional rate - These include average handle time (talk time + hold time + after call work time), calls per productive hour, revenue retained, revenue lost per call, revenue generating units (RGUs) retained, RGUs lost per call, sales close rates, voluntary disconnects per call, customer satisfaction survey, and adherence to schedule- Deliver reports via Microsoft Excel, Microsoft PowerPoint, or publish to Microsoft SharePoint- Work with a team in a virtual environment

- Directly supported the Program Management Office (PMO) by creating reports based on data from internal and external sources in support of various projects to assist the project team in making key decisions- Create statistical scorecards and dashboards including baseline comparative metrics for all projects using tools such as Microsoft Excel, Microsoft Word, and SQL Server- Co-project manager for a sophisticated internet-based action item tracking tool - The project team was nominated for an internal award called the Circle of Success that recognizes employees for going above and beyond their normal duties- Co-project manager and developer of an Internet-based application that has reduced service calls to certified multiple dwelling units (buildings with four or more livable units such as apartment buildings) by 28.5% year-over-year to date - Nominated for the Circle of Success award for the development of the application- Co-project manager for an internal process improvement project that has reduced the number of repeat service calls to our customers' homes by 13.1% year-over-year to date- Present reports and flowcharts to team members and leaders using Microsoft PowerPoint- Facilitate team collaboration by designing and developing Microsoft SharePoint sites

- Work in a consultative role to support other state agencies- Create SQL statements for applications and reports- Support online Active Server Pages (ASP) applications - Create reports - Modify/fix SQL statements - Troubleshoot and repair code

- Project manager for the redesign of the pacer.org website - Made our resources more accessible by improving website navigation - Updated the look and feel to meet current World Wide Web Consortium (W3C) standards - Exceeded section 508 accessibility requirements- Project coordinator for an online application- Website statistical reporting using Microsoft Excel- Provide training and support on topics such as website accessibility and website design/development to partner organizations across the nation- Design, develop, and maintain six websites with the same standards as the pacer.org site- Create online applications using Active Server Pages, JavaScript, Microsoft Access, and Microsoft SQL Server- Windows Internet Information Services (IIS) 5.0 and IIS 6.0 web server administration and security

- Supervise a three to six person team for one year- Troubleshoot and repair / problem solving for tracked vehicles- Participated in Peace Keeper training with Russian military- Awarded two Army Achievement medals- Honorable discharge