Jerry Hernandez Email & Phone Number

Fort Meade, MD, US

6910 Cooper Rd, Fort Meade, MD 20755

JITC tests technologies that pertain to the multiple branches of the armed services and government. JITC is the premier test and evaluation organization advancing global net-centric testing in support of warfighting capabilities. As a "one-stop systems testing center" JITC provides a full range of rapid, standardized and customized test, evaluation, and.

6910 Cooper Rd, Fort Meade, MD 20755

JITC professionally tests, operationally evaluates, and certifies IT capabilities for joint interoperability, enabling information dominance and increasing warfighter effectiveness for the Nation.Performs test and evaluation activities in both Joint and Coalition environments.

1155 Defense Pentagon Washington, DC 20301-1155

Tier III support Washington Headquarters Services (http://www.whs.mil/).Provided Tier III support for Washington Headquarters Services helpdesk.Responded to incidents in Remedy and follow up with customers on all issues.Managed and create print queues and drive mappings in Script logic.Performed maintenance and cleanup of file servers and directory.

5275 Leesburg Pike, Falls Church, VA 22041-3803

Expert tier III high-level direct and indirect technical support to the Defense Information System Agency and Command Staff, as well as to all end-users of designated information systems.Provided expert Tier III high-level direct and indirect technical support to the Agency Command Staff, as well as to all end-users of designated information.

5275 Leesburg Pike, Falls Church, VA 22041-3803

Tier II Desktop support at DISA performed system-level LAN/WAN network operations, systems administration, system maintenance, problem troubleshooting, diagnosis and upgrade tasks on a broad spectrum of network and personal computer hardware and software systems.Performed system-level LAN/WAN network operations, systems administration, system maintenance.

Managed customer calls and requests in Ashburn and Sterling sites.Monitored web servers up/down status using IBM Tivoli Netview.Created and closed trouble tickets using IBM iFast ticketing system.Replaced defective hardware on systems. (Harddrive, CDRoms, Network Cards, Memory)Performed weekly backup tape rotation.Setup and rack new servers for new.

Provided support for clients running NT and UNIX production servers in a remote Data Center.Responsible for installing Tivoli monitoring service on NT and UNIX servers.Managed and create client OSS ID and Developer Keys for SAP/R3 Systems.Monitored servers for up/down status, disk usage, memory, applications using Tivoli Enterprise Console.Created and log.

• First level support for a client running NT and UNIX servers in a Data Center.
• Monitoring servers using Tivoli.
• Start and stop databases.
• Troubleshoot connectivity issues
• Troubleshoot server and application issues.
• Troubleshoot backup failures.

Worked first shift supporting Citibank client project hosted in Qwest Data Center in a 24/7 environment. The Citibank project infrastructure consisted of 20 HP Net servers LHR series running Windows NT4 OS, two F5 Big IP Networks for load balancing and runs parallel in dual locations for redundancy between Sunnyvale, California and Sterling.

245 Park Avenue New York, New York 10167

Level III Desktop Support responsible for Financial Institution Group and Public Finance Department with over 150 users.Troubleshot problems remotely using Timbukto Pro.Upgraded workstations from Windows NT 3.51 to Windows NT 4.0.Created user accounts, shares and profiles.Restored user data and NT profiles using Arcserve and Netbackup.Installed and.

700 Chestnut Ridge Road Chestnut Ridge, NY 10977-6499

Responsible for testing and troubleshooting of hybrid integrated circuits under microscope in conjunction with a variety of signal sources and measurement devices such as Dual Trace Oscilloscope, Function Generator, Frequency Counter and Digital Voltmeter.