Jerry Hernandez Email & Phone Number

Fort Meade, Md, Us

6910 Cooper Rd, Fort Meade, Md 20755

JITC tests technologies that pertain to the multiple branches of the armed services and government. JITC is the premier test and evaluation organization advancing global net-centric testing in support of warfighting capabilities. As a "one-stop systems testing center" JITC provides a full range of rapid, standardized and customized test, evaluation, and certification services to support global net-centric warfighting capabilities under the conditions of peace and war.

6910 Cooper Rd, Fort Meade, Md 20755

JITC professionally tests, operationally evaluates, and certifies IT capabilities for joint interoperability, enabling information dominance and increasing warfighter effectiveness for the Nation.Performs test and evaluation activities in both Joint and Coalition environments.

1155 Defense Pentagon Washington, Dc 20301-1155

Tier III support Washington Headquarters Services (http://www.whs.mil/).Provided Tier III support for Washington Headquarters Services helpdesk.Responded to incidents in Remedy and follow up with customers on all issues.Managed and create print queues and drive mappings in Script logic.Performed maintenance and cleanup of file servers and directory structure.Managed Blackberry Enterprise Server account activation, creation/deletion and support.Installed, clone and configure Windows 2003 Enterprise servers in VM environment.Troubleshot Tivoli backup failures of 300+ servers.Performed backup and restore of user’s data and profiles in Tivoli.Created NIPR and SIPR user accounts, groups, password reset and permission in Active Directory.Performed EMC Auto start failover of servers to remote site.Monitored enterprise server’s performance and fault management in EM7.Knowledge of Data Armor encryption, Tumbleweed and Activclient.Provided 24 hour on call support on rotational basis.

5275 Leesburg Pike, Falls Church, Va 22041-3803

Expert tier III high-level direct and indirect technical support to the Defense Information System Agency and Command Staff, as well as to all end-users of designated information systems.Provided expert Tier III high-level direct and indirect technical support to the Agency Command Staff, as well as to all end-users of designated information systems.Troubleshot Windows XP operating systems, Microsoft Office 2003/2007, Email systems, CAC login problems and enterprise applications.Use in deep knowledge of windows registry to troubleshoot advance issues without reloading the operating system.Working knowledge of MS Active Directory to add ACL, disable account, password resets and user login rights.Responsible for imaging Dell Desktop and Laptops and software installation through Altiris.Troubleshot and patch vulnerable desktops and laptops that were detected in Retina Network Scanner.Setup user Virtual Display Client (Sun Ray 2FS) hardware to access Windows environment through Citrix.Provided phone and technical support through Dameware for VPN/remote users.Knowledge of Safenet Protectdrive encryption and Actividentity Activclient software.Created and closed trouble tickets using Remedy (ARS).Participated in rotating on call responsibility for mission critical servers and infrastructure.

5275 Leesburg Pike, Falls Church, Va 22041-3803

Tier II Desktop support at DISA performed system-level LAN/WAN network operations, systems administration, system maintenance, problem troubleshooting, diagnosis and upgrade tasks on a broad spectrum of network and personal computer hardware and software systems.Performed system-level LAN/WAN network operations, systems administration, system maintenance, problem troubleshooting, diagnosis and upgrade tasks on a broad spectrum of network and personal computer hardware and software systems.Troubleshot Windows XP operating systems, Microsoft Office 2003/2007, Email systems, CAC login problems and enterprise applications. Provided deskside support with end users of all levels, analyzes, troubleshoots and diagnoses reported or detected anomalies in information systems.Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems. Assisted new users to determine their specific needs and ensure a smooth implementation of new accounts. Escalated bug reports to the Implementation Team and frequent follow-ups through resolution.Tested hardware and systems to ensure proper performance with respect to specifications.Used in deep knowledge of windows registry to troubleshoot advance issues without reloading the operating system.Responsible for imaging laptops and workstations and restore/backup user’s profiles and data.Working knowledge of MS Active Directory to add ACL, disable account, password resets and user login rights.Setup and configure HP & Xerox network printers and scanners.Knowledge of Information Security policies and procedures.Provided phone and technical support for VPN/remote users.Knowledge of Safenet Protectdrive and Actividentity Activclient software.Knowledge of related peripherals, VPN and Blackberry handhelds.Created and closed trouble tickets using Remedy (ARS).Participated in rotating on call responsibility for mission critical servers and infrastructure.

Managed customer calls and requests in Ashburn and Sterling sites.Monitored web servers up/down status using IBM Tivoli Netview.Created and closed trouble tickets using IBM iFast ticketing system.Replaced defective hardware on systems. (Harddrive, CDRoms, Network Cards, Memory)Performed weekly backup tape rotation.Setup and rack new servers for new client.Troubleshot server and connectivity issues.

Provided support for clients running NT and UNIX production servers in a remote Data Center.Responsible for installing Tivoli monitoring service on NT and UNIX servers.Managed and create client OSS ID and Developer Keys for SAP/R3 Systems.Monitored servers for up/down status, disk usage, memory, applications using Tivoli Enterprise Console.Created and log trouble tickets using IBM Manage Now ticketing system.Troubleshot connectivity issues, server and application issues as well as backup failures.Utilized remote access software.Contacted hardware and software vendors.Performed backup and restore NT & UNIX file systems and various database/applications using Legato NetWorker.Performed server maintenance such as reboots and applied patches on servers.Installed and configured NT servers remotely using Compaq Remote Insight Board.

•First level support for a client running NT and UNIX servers in a Data Center.•Monitoring servers using Tivoli.•Start and stop databases.•Troubleshoot connectivity issues•Troubleshoot server and application issues.•Troubleshoot backup failures.•Utilized remote access software.•Contact hardware and software vendors•Performed backup and restore NT & UNIX file systems and database using Legato.•Installed and configured NT & Solaris servers remotely using Remote Insight Board (Compaq) and Jumpstart (Solaris).•Create trouble tickets for a client using Peregrine Systems•Performed server maintenance such as reboots and applied patches on a server.

Worked first shift supporting Citibank client project hosted in Qwest Data Center in a 24/7 environment. The Citibank project infrastructure consisted of 20 HP Net servers LHR series running Windows NT4 OS, two F5 Big IP Networks for load balancing and runs parallel in dual locations for redundancy between Sunnyvale, California and Sterling, Virginia.Provided 24/7 support to clients as part of Production Web Support.Monitored web servers and logged system performance on a daily basis.Hardware and Software troubleshooting.Installed NT 4.0 and racked new servers for a client production environment.Installed additional software, create user accounts and shares.Upgraded OS, applied current patches maintaining security on the OS.Investigated and troubleshot various system related outages.

245 Park Avenue New York, New York 10167

Level III Desktop Support responsible for Financial Institution Group and Public Finance Department with over 150 users.Troubleshot problems remotely using Timbukto Pro.Upgraded workstations from Windows NT 3.51 to Windows NT 4.0.Created user accounts, shares and profiles.Restored user data and NT profiles using Arcserve and Netbackup.Installed and configured network printers.Replaced defective hardware on systems. (Hardrive, CDRoms, Network Cards, Memory)Resolved Windows and Internet Explorer issues on desktop and laptop.Migrated users from Lotus Notes to Microsoft Outlook.Configured user laptops for Remote Access using secure card.Installed Microsoft applications and Bear Stearns custom trading applications.Provided support for higher management and trained help desk personnel.Created and closed trouble ticket using Remedy.

700 Chestnut Ridge Road Chestnut Ridge, Ny 10977-6499

Responsible for testing and troubleshooting of hybrid integrated circuits under microscope in conjunction with a variety of signal sources and measurement devices such as Dual Trace Oscilloscope, Function Generator, Frequency Counter and Digital Voltmeter.