Jerry Bien-Aime Email & Phone Number

Duluth, Georgia, United States

Greater Atlanta Area

• Registered over 300 patients monthly with less than 1.5% error rate to improve patient account data accuracy and optimize registration process.• Maintained up to date knowledge of a wide variety of plans and insurance carriers to assist patients with billing and questions about insurance coverage.• Trained new employees on hospital procedures and practices to ensure quality performance as well as communicate business culture.• Performed data entry with computer software using ICD-10 codes,CERNER,STAR,and other insurance applications.

Pensacola, Florida Area

• Ensured that Olive Branch Health & Rehabilitation Center is a well maintained environment for residents and guest utilizing the center. • Applied knowledge of the cleaning procedures and policy set for the company to create environmental sustainability and safety. • Positively interacted with residents and guests while providing quality level service to promote patient satisfaction.• Complied with HIPAA & Confidentiality laws to protect patient information.

Pensacola, Florida Area

• Served as a role model, mentor, and counselor for a group of 12 NFA attendees (Grades 4-12) in a simulated environment to foster core values such as youth development, teamwork, and leadership while cultivating skills in STEM (Science, Technology, Engineer, and Math).

Pensacola, Florida Area

• Promoted within a 12-month time frame for demonstrating quality leadership and exemplary customer service. • Overlooked all activities, equipment, and patrons at the University Commons and Student Involvement facility to ensure customer satisfaction and building security.• Effectively utilized Event Management System to provide information, assess, and confirm reservations. • Coordinated and assisted in the setup of events and technical equipment to meet vendor(s) expectations with accuracy and completeness.

Pensacola, Florida Area

• Efficiently work with team members to ensure that all lighting, decor, and equipment were properly setup during the preparation of the room environment for multiple events.• Exercised excellent multitasking ability and conflict management skills to increase setup production and group outcome.

Pensacola, Florida Area

• Worked closely and collaboratively with writers and marketing team to construct high quality material for the use of business development.• Written, edited, and proofread proposals for several hospitals to maintain consistency in tone, style, and main points while meeting quality standards. • Researched and collected various hospital data to support writers and their audience in order to meet and exceed department goals.

Pensacola, Florida Area

• Increased customer confidence and loyalty by providing a fast, precise, and courteous customer experience. • Decreased store supply cost by minimizing the damage of goods, restocking and supplying items, maximizing available space for merchandise and monitoring customer demand of products. • Utilized company’s scanning system to properly record sales while operating cashier equipment in order to maintain financial responsibility accurately and efficiently.

Miami/Fort Lauderdale Area

• Promoted twice within a 13-month time frame for exceeding goals and company culture. • Successfully led crew members and oversaw all daily actions in the absence of Store Manager to ensure that all tasks were complete, labor levels were low, and stimulate team development. • Excelled in performing all crew member tasks (floor coordination, food preparation, handling of cash, etc.) to demonstrate teamwork and provide support.• Maintained fast, accurate, and outstanding service to ensure a positive customer experience while displaying consistency with company standards.

Miami/Fort Lauderdale Area

• Trained new and existing crew members while monitoring crew performance to improve employee development.• Ensured restaurant cleanliness in accordance with Occupational Safety and Health Administration (OSHA) standards.• Demonstrated ability to adapt to pressure, be responsible, and organized.

Miami/Fort Lauderdale Area

• Collectively worked with team members to provide good customer service in a fast pace environment.• Effectively communicated with multiple people from diverse backgrounds by promoting special deals, problem solving, and presenting information on merchandise to increase sales and ensure customer satisfaction.

Miami/Fort Lauderdale Area

• Assisted staff with administrative tasks and clerical support (I.e. answering phone calls, light data entry, taking messages for staff and patients).• Maintained and updated patient records and documentation.• Aided Certified Nursing Assistants with patient care (i.e. eating, exercising, reading, bathing, etc.).• Coordinated daily activities for patients and family (i.e. movie nights, bingo, karaoke, etc.)• Demonstrated knowledge of HIPAA Confidentiality and Privacy Polices

Bachelor'S Degree, Health/Health Care Administration/Management

Activities and Societies: • Omega Psi Phi Fraternity, Inc. • National Society of Leadership & Success • African American Student.

Associate'S Degree

High School Diploma, Professional Services, Cum Laude

Activities and Societies: 5000 Role Model of Excellence Mentor Program• Graduated in the top 15 percentile in a senior class over 450.