Plan, coordinate, and implement quality management and quality improvement programs. Monitor and advise on performance of the quality management system, producing data and reporting on performance, measuring against set standards.- Review product, processes and systems on an ongoing basis to determine where improvements can be made.- Analyze process workflows identifying improvement areas and implement change.- Produce weekly, monthly, and quarterly reporting to the business.

Work closely with product and marketing managers, user interaction designers, and software engineers to develop new product offerings and improve existing ones. - Support definition of the Technology Road-map/Strategy and Architecture.- Oversee architectural approaches from conception to installation.- Manage global stakeholders with diverse backgrounds for identifying, securing, analyzing business requirements.- Provide consultancy and support to VGE and its Customers

Responsible for the execution and delivery of the Software Development Lifecycle (SDLC) from concept to design to in-life across a Global Organization ensuring product releases are delivered on-time and within budget goals – and align with the strategic business vision. - Managed a highly diversified team of Project Managers, Business Analysts, QA Testers and Technical Writers supporting the Product Roadmap for a Telecom Expense Management software solution.- Coordinated… Show more Responsible for the execution and delivery of the Software Development Lifecycle (SDLC) from concept to design to in-life across a Global Organization ensuring product releases are delivered on-time and within budget goals – and align with the strategic business vision. - Managed a highly diversified team of Project Managers, Business Analysts, QA Testers and Technical Writers supporting the Product Roadmap for a Telecom Expense Management software solution.- Coordinated Requirement and Design Workshops used in shaping the BRS (Business Requirement Specification) and HLD (High Level Design). Show less

Lead innovation strategy supporting a Telecom Expense Management software solution used in delivering managed services to clientele spanning multiple verticals. Managed an Agile Software Development Lifecycle process and actively worked alongside an IT team consisting of developers, technical architects and deployment specialists. Reported directly into the CEO and delivered to the COO and Vice President of Sales.

Lead a team of multidisciplinary analysts to work on key strategic projects along with client implementations.

- Oversee capability groups (Audit, Billing, Inventory, Contracts, Data Solutions) aligning to corporate vision and strategy- Sponsor, champion and support business improvement activities aimed at improving quality and reducing costs. - Monitor and track performance targets to Customer contracts and SLAs.

- Managed weekly Open-to-Buy meeting with the Buying staff and Divisional Manager.- Analyzed department trends, managed inventory levels as well as anticipated customers buying patterns.- Developed financial plans for a dept. with a $30M sales budget.- Reviewed Gross Margin and Turn while taking calculated risks to build the business.

- Controlled the distribution of merchandise for an apparel department to a chain of 34 stores utilizing internal allocation analysis tools (STS and MMS).

- Managed the production of monthly billing statements to an account base of 30 Long Distance and Wireless resellers.- Worked closely with developers in solving complex customer problems, system enhancements and unit testing.- Trained Client Services Managers on proprietary software and documented processes used by Client Services.- Prepared custom databases used to analyze call detail usage across a multitude of carriers.