Jerry Cervantes Email & Phone Number

New York, United States

New York, United States

In my role as the Regional Program Director for the East Coast, I am responsible for researching, planning, developing and implementing SFWG’s compliance programs for the USDA Child Nutrition programs. My success is measured on the implementation of compliant meal programs in schools, running financially-sustainable programs, procurement, and achieving high levels of client satisfaction.- Initiating and setting goals for various programs in accordance with the company’s strategic objectives and setting benchmarks for success- Planning programs from conceptualization to completion including processes, milestones, and deadlines- Ensuring all activities and operations comply with internal policies as well as legal guidelines- Act as a liaison and spokesperson for the program between state agencies and School Food Authorities- Collaborating with Marketing to develop materials to advertise the program to potential clients

New York City Metropolitan Area

As Director of Customer Success, I was responsible for ensuring our Customer Success Managers execute their account management strategies in order to facilitate market growth. My success was measured on being able to lead my team to drive recurring revenue growth, retaining customers, collecting and analyzing customer feedback, and nurturing partnerships to maximize our impact.- Coach, mentor, and develop a team of 9 Customer Success Managers in 5 regions and set revenue growth goals for each manager- Develop short term and long term strategic plans and revenue forecasts for the organization- Continuously monitor account health and performance against expectation and recommend improvements as appropriate- Proactively identity market shifts and the potential impact to the market and develop strategies to address potential challenges

Greater New York City Area

My priority is to define, quantify, and analyze the relationship with key partners to ensure they receive the highest quality products and exceptional customer service. My success is measured on the ability to manage and ensure account excellence while maintaining operating and financial goals.- Responsible for providing overall planning, direction, and control to assigned Tier 1 accounts- Created account management sales plans and goals related to account growth and upsells- Developed market forecasts to continually refine plans to optimize financial performance and productivity- Developed processes for creating and maintaining on-going strategies for key partners- Built and managed high-level relationships with critical stakeholders and decision makers to ensure customer satisfaction and successful renewal

San Mateo, California

My goal at SMCL is to ensure that library patrons experience rewarding, engaging, and satisfying community outreach programs. My success is tied to delivering successful programs while strengthening relationships and commitments with our partners and vendors. I have been delivering innovative, technology-focused programs and maintaining partnerships for our library system in Silicon Valley.Achievements include:- Establishing and maintaining successful vendor partnerships and contracts- Providing on-site and remote oversight to ensure daily operations are achieved- Launched multiple successful partnerships with various local and national organizations- Received the 2016 San Mateo County STARS award for my leadership contributions

San Francisco Bay Area

My priority was to create unique programs that encouraged meaningful connections between family members. I was the lead program designer for all family-oriented programs and served as liaison with government agencies and partners. My success was based on the success of my clients.Achievements include:- Provided oversight of youth program operations including budgets and contracts- Securing grants for youth programs through local government partnerships- Liaised with partners and vendors

Greater New York City Area

My goal was to make The Foundling a great place for neighborhood children to learn. My success was measured by meeting instructional standards and delivering high-quality literacy programs.Achievements include:- Collaborated with the local library to create effective literacy programs for students - Created partnerships with local businesses & increased community engagement by 50%- Researched and recommended vendors and improved program operations

Brooklyn, Ny

As a crisis-care professional, my goal was to coordinate excellent crisis interventions for students who exhibited emotional and behavioral instabilities. I ensured successful case management by coordinating the facilitation of direct services and managing the implementation of behavior plans. Achievements include: - Developed optimized data collection and qualifying procedures- Successfully completing 2 individual crisis cases in the academic school year- Facilitating productive provider meetings with family, treatment providers, and other members of the multi-disciplinary team to address treatment issues and improve coordination of care