Jerry Corradin Email & Phone Number

Remote, US

• Primary Responsibilities as a Principal TAM include the following:
• Mentor, train, and assist other Technical Account Managers on a daily basis.
• Serve as primary technical contact for all things Crowdstrike for the most demanding enterprise customers and augment customer support teams.
• Empower customers with automation to reduce time spent on repetitive tasks
• Align customer internal roadmaps with Crowdstrike roadmaps. Set milestones and assist customers with overcoming any challenges.
• Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.

San Jose, California, US

• Serve as an on-site point of contact for all vendor related questions/concerns/issues for large named accounts.
• Serve as primary Subject Matter Expert (SME) for a wide range of McAfee products including ePolicy Orchestrator (ePO), McAfee Endpoint Security (ENS), Adaptive Threat Protection (Real Protect), Dynamic Application.
• Engage in site visits to solve complex vendor related issues when remote troubleshooting is unavailable.
• Analyze security gaps in customer’s environment and make vendor product recommendations to fill those gaps.
• Make configuration recommendations in line with best practices to strengthen customer security posture.
• Monitor and manage all customer issues with emphasis on progressing cases towards resolution and having the appropriate resources involved.

Irvine, California, US

• Design, architect and execute ePolicy Orchestrator (ePO) deployments for large enterprise networks consisting of 1500-50000+ nodes.
• Image hardware and deploy and/or upgrade ePO for various DoD military branch locations
• Travel to DoD sites for HBSS rapid deployment effort across the US.
• Troubleshoot issues pertaining to ePO, McAfee Agent, Policy Auditor, Rogue System Detection, Asset
• Baseline Monitor and Host Intrusion Prevention
• Assisted DoD sites with configuration of centralized 100+ ePO server rollup effort.

• First point of contact for all customers inquiries relating to DLP service offering. Address and provide recommendations for all customers’ technical and non-technical questions.
• Monthly presentation to senior management on service profitability, financials, new business pipeline, current projects, and issues.
• Responsible for creation and stand up of Data Loss Prevention service using Symantec VontuInterviewed potential candidates and trained newly hired engineers.
• Extensively tested and evaluated several market leading products including RSA Data Loss Prevention Suite and Symantec Vontu
• Review and create SLAs for DLP and IDS service as well as other technical documents to ensure quality of service.

• Part of a 24-7 on call rotation with other Security Engineers
• Assigned as the lead technical resource for several CSC managed clients
• Support and maintain IDS/IPS network hardware. Common software used: McAfee Network Security Platform, ISS SiteProtector, McAfee ePolicy Orchestrator, Air Defense, Enterasys Dragon, Intrusion SecureNet Pro, Snort and.
• Interface with clients, review network infrastructure and architect security solutions including development of network diagrams and sensor placement
• Conduct vulnerability assessments using McAfee Foundstone. Import scan results in custom designed portal.
• Support hardware, operating systems, applications and databases that security devices use. Operating systems include Windows Server 2000/2003, Red Hat/Fedora/Slackware Linux, and Solaris. Databases include Oracle, SQL.

This position centered around the running and management of the Command Center and all related systems for INGDirect. The Command Center functions as a monitoring unit for all operational processing and facilities related functions of the bank. This includes availability of all core banking systems, servers and processes that support and maintain the bank.