Jerry Corradin Email & Phone Number

Remote, Us

Primary Responsibilities as a Principal TAM include the following: • Mentor, train, and assist other Technical Account Managers on a daily basis. • Serve as primary technical contact for all things Crowdstrike for the most demanding enterprise customers and augment customer support teams.• Empower customers with automation to reduce time spent on repetitive tasks• Align customer internal roadmaps with Crowdstrike roadmaps. Set milestones and assist customers with overcoming any challenges.• Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.• Conduct deep dive troubleshooting sessions with customers for complex install issues to performance issues• Review and analyze detections or incidents with customers. Recommend remediation steps and/or next actions. • Help customers with best practices on deploying new sensor versions and avoidance of any production issues. • Train and assist customers with complex topics like API and SDKs.• Empower customers with automation to reduce time spent on repetitive tasks. • Lead meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed• Drive escalations with executive management and stakeholders.• Conduct and lead quarterly onsite briefings with customers and executive staff. Present key metrics to customer executive teams on effectiveness of the Crowdstrike Platform. • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties• Research complex technical issues in a timely manner and follow up with recommendations and action plans.• Onboard new Elite Enterprise customers to the CrowdStrike Cloud and Standard platforms.• Ensure customer success through proactive periodic health checks, product training and developing and sharing best practices.

San Jose, California, Us

• Serve as an on-site point of contact for all vendor related questions/concerns/issues for large named accounts.• Serve as primary Subject Matter Expert (SME) for a wide range of McAfee products including ePolicy Orchestrator (ePO), McAfee Endpoint Security (ENS), Adaptive Threat Protection (Real Protect), Dynamic Application Control (DAC), Threat Intelligence Exchange (TIE), Data Exchange Layer (DXL), McAfee Active Response (MAR), Host Intrusion Prevention (HIPS) Host Based Firewall, VirusScan Enterprise (VSE), Data Loss Prevention (DLP), McAfee Web Gateway (MWG) and other product included in the Host Based Security Suite (HBSS). • Engage in site visits to solve complex vendor related issues when remote troubleshooting is unavailable.• Analyze security gaps in customer’s environment and make vendor product recommendations to fill those gaps.• Make configuration recommendations in line with best practices to strengthen customer security posture. • Monitor and manage all customer issues with emphasis on progressing cases towards resolution and having the appropriate resources involved.• Train customer leadership and operations on various McAfee products.• Conduct Quarterly Business Reviews to track progress and show ROI on vendor investment. • Assist in creating and testing security policy for various McAfee products used as companywide guidance • Collaborate, communicate and coordinate with customers, internal McAfee support, engineering and management as required to ensure customer satisfaction• Provide weekly status update summary to customer leadership of current open vendor tickets• Demonstrate best practices with log management and tuning of security events.• Provide clients with proactive communications regarding program information, supportability issues and strategic product plans.• Ensure internal and customer service level agreements are met for all issues.

Irvine, California, Us

• Design, architect and execute ePolicy Orchestrator (ePO) deployments for large enterprise networks consisting of 1500-50000+ nodes.• Image hardware and deploy and/or upgrade ePO for various DoD military branch locations• Travel to DoD sites for HBSS rapid deployment effort across the US.• Troubleshoot issues pertaining to ePO, McAfee Agent, Policy Auditor, Rogue System Detection, Asset • • Baseline Monitor and Host Intrusion Prevention• Assisted DoD sites with configuration of centralized 100+ ePO server rollup effort.• Train IA personnel and system administrators on features and benefits of ePO and various point products• Create lessons learned and other documentation to streamline deployment process

• First point of contact for all customers inquiries relating to DLP service offering. Address and provide recommendations for all customers’ technical and non-technical questions.• Monthly presentation to senior management on service profitability, financials, new business pipeline, current projects, and issues.• Responsible for creation and stand up of Data Loss Prevention service using Symantec VontuInterviewed potential candidates and trained newly hired engineers.• Extensively tested and evaluated several market leading products including RSA Data Loss Prevention Suite and Symantec Vontu• Review and create SLAs for DLP and IDS service as well as other technical documents to ensure quality of service.

• Part of a 24-7 on call rotation with other Security Engineers• Assigned as the lead technical resource for several CSC managed clients • Support and maintain IDS/IPS network hardware. Common software used: McAfee Network Security Platform, ISS SiteProtector, McAfee ePolicy Orchestrator, Air Defense, Enterasys Dragon, Intrusion SecureNet Pro, Snort and Cisco IDS• Interface with clients, review network infrastructure and architect security solutions including development of network diagrams and sensor placement • Conduct vulnerability assessments using McAfee Foundstone. Import scan results in custom designed portal.• Support hardware, operating systems, applications and databases that security devices use. Operating systems include Windows Server 2000/2003, Red Hat/Fedora/Slackware Linux, and Solaris. Databases include Oracle, SQL Server, and MySQL. • Install patches/upgrades for above Operating systems. Install signature updates for security systems.• Write custom signatures based on client needs• Assist in remediation of vulnerabilities across a wide range of network services, applications, and network operating systems

This position centered around the running and management of the Command Center and all related systems for INGDirect. The Command Center functions as a monitoring unit for all operational processing and facilities related functions of the bank. This includes availability of all core banking systems, servers and processes that support and maintain the bank running on a 24x7 timeframe. Command Center Associates are responsible for intrusion detection and avoidance, command center security, incident response, coordination, and emergency communication. In addition, Command Center associates are responsible for high level trouble shooting and issue resolution on a broad range of software applications, platforms, and networks. It is expected that the Command Center Associate will possess and develop over time a unique overall set of general and specialized skills that will compliment the skill set of the entire IT team. Tools and Skills Utilized -Linux and some AIX administration SiteScopeTidal Job SchedulerBig BrotherSolarwindsActive Directory SupportPerl ScriptingPHP ScriptingShell ScriptingMRTGQ-Pasa