Higher Executive Officer
Ireland Civil Service
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Jerry Cronin Email & Phone Number
Higher Executive Officer
at
Ireland Civil Service
1 work email found
@hp.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Ireland Civil Service
Role
Higher Executive Officer
Location
Ireland
Who is Jerry Cronin? Overview
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Quick answer
Jerry Cronin is listed as Higher Executive Officer at Ireland Civil Service, based in Ireland. AeroLeads shows a work email signal at hp.com and a matched LinkedIn profile for Jerry Cronin.
Jerry Cronin previously worked as Executive Officer (ICT Support) at Ireland Civil Service and Deskside Support Engineer at Itgroup.Ie. Jerry Cronin holds Personal Computer Networks Maintenance, Computer Networking And Maintenance, Comptia A+ from Ballyfermot Training Centre (Fas).
Company email context
Email format at Ireland Civil Service
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{first}.{last}@hp.com
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Profile bio
About Jerry Cronin
Excellent people skills, with over nine years experience working in technical support, and a further six as a deskside support specialist. Focused on delivering great customer service and always strives for a first time fix when possible. Always has a flexible attitude and approach to work.Currently working as an Executive Officer (ICT Support) in a government body.NOT OPEN to new opportunities, nor am I looking for new prospects at the moment.
Listed skills include Technical Support, Active Directory, Windows 7, Troubleshooting, and 17 others.
Current workplace
Jerry Cronin's current company
Company context helps verify the profile and gives searchers a useful next step.
Ireland Civil Service
8 roles · 21 years
Jerry Cronin work experience
A career timeline built from the work history available for this profile.
Executive Officer (Ict Support)
Ireland Civil Service
New position
Deskside Support Engineer
Itgroup.Ie
Imaging & configuring Dell All In Ones and computers for local & international offices for Civil Servants in Dublin office.Deploying the AIOs & computers to Dublin offices, and configuring their desks.Configuring iPads & iPhones with RSA & MobileIronUsing Powershell to produce reports on users OU's in Active DirectoryBulk updating users in Active Directory using Powershell
Jul 2019 - Sep 2021
L2 Deskside Support Support
Image and configure PC'sSupport and config Enterprise softwareConference room supportFirst contact for any "walk-ins".Monitor, and update tickets to provide timely resolutionsNetwork Printer installation / troubleshootingSupport mobile hardware (iPhone & Android) and mobile softwareManagement and tracking of inventory; new builds, EOL, or re-purposingProviding support across all channels, including chat, email, phone, Bomgar, video, in-person, etc.Provide holiday & bankholiday cover based on business needs
Jan 2019 - Jun 2019
Deskside Support Specialist
Provided support for desktops/laptops/IP phones and softwareSet up desks for new hires, or moving equipment as neededDeployment of mobile phones and laptops to usersEOL process; image laptops, install software, deploy laptops to users’ desk.Maintained daily backup tape procedures.Managed software via SCCMAssisted users locally (network/printer/MS Office/hardware issues)Assisted users remotely (Outlook, VPN, etc)On-call on rotationWorked in other locations as requested to cover holidays, etc
Jul 2016 - Aug 2018
Technical Support Agent
Technical Support Level 1.5Supported users with- Citrix (Receiver and CAG/Netscaler for Windows & Mac OS)- MS Office Suite 2007-2016 versions- Mail configurations & support (Outlook, Exchange & Active Sync)- Software (SWIFT), for business processing & technical issues- Windows Vista, 7, 8 & 10 - Mac XOS (Outlook, VPN and Intranet)- Symantec Encryption (PGP) issues- Exchange Active Sync accounts on iPhones/iPad- Mobileiron softwareUsed Active Directory for provisioning & securityProvided technical support training for users on hardware, installations & troubleshooting (printers & scanners)Assisted users with installing company specific applications on their iPhone/iPadProvided remote assistance (TeamViewer, GoToAssist)Tracked user calls through various ticketing systems such as OVSD and SM9As well as other miscellaneous systems such as Pointsec Encryption, Microsoft Office, SAP, Active Directory, & AS400
Jan 2008 - Apr 2016
Technical Support Agent
Provided web/email/phone based technical support for Gateway's UK customers. This included support for hardware troubleshooting, and organising repair or replacement if necessary. Software troubleshooting including driver / application repair and software restoration processes. Apart from providing support over the phone, I also responded to queries via email. I used an online web based program to help with customer problems.. This allowed me, with the customers permission, to remotely take over control of their computer, allowing me to interrogate it, and do repair work remotely. Primarily supported XP and Vista from its launch in January 2007.
2006 - 2008
~2 yrs
Customer Assistant
Stock controlCustomer serviceMaintained appearance of cinemaProvided ticket sales
Dec 2005 - Sep 2006
2 education records
Jerry Cronin education
Personal Computer Networks Maintenance, Computer Networking And Maintenance, Comptia A+
Ballyfermot Training Centre (Fas)
Higher Certificate In Science In Information Technology Support
Carlow It
FAQ
Frequently asked questions about Jerry Cronin
Quick answers generated from the profile data available on this page.
What company does Jerry Cronin work for?
Jerry Cronin works for Ireland Civil Service.
What is Jerry Cronin's role at Ireland Civil Service?
Jerry Cronin is listed as Higher Executive Officer at Ireland Civil Service.
What is Jerry Cronin's email address?
AeroLeads has found 1 work email signal at @hp.com for Jerry Cronin at Ireland Civil Service.
Where is Jerry Cronin based?
Jerry Cronin is based in Ireland while working with Ireland Civil Service.
What companies has Jerry Cronin worked for?
Jerry Cronin has worked for Ireland Civil Service, Itgroup.Ie, Paypal, Mckesson, and Hp.
How can I contact Jerry Cronin?
You can use AeroLeads to view verified contact signals for Jerry Cronin at Ireland Civil Service, including work email, phone, and LinkedIn data when available.
What schools did Jerry Cronin attend?
Jerry Cronin holds Personal Computer Networks Maintenance, Computer Networking And Maintenance, Comptia A+ from Ballyfermot Training Centre (Fas).
What skills is Jerry Cronin known for?
Jerry Cronin is listed with skills including Technical Support, Active Directory, Windows 7, Troubleshooting, Computer Hardware, Windows Xp, Operating Systems, and Service Desk.
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