New position

Imaging & configuring Dell All In Ones and computers for local & international offices for Civil Servants in Dublin office.Deploying the AIOs & computers to Dublin offices, and configuring their desks.Configuring iPads & iPhones with RSA & MobileIronUsing Powershell to produce reports on users OU's in Active DirectoryBulk updating users in Active Directory using Powershell

Image and configure PC'sSupport and config Enterprise softwareConference room supportFirst contact for any "walk-ins".Monitor, and update tickets to provide timely resolutionsNetwork Printer installation / troubleshootingSupport mobile hardware (iPhone & Android) and mobile softwareManagement and tracking of inventory; new builds, EOL, or re-purposingProviding support across all channels, including chat, email, phone, Bomgar, video, in-person, etc.Provide holiday & bankholiday cover based on business needs

Provided support for desktops/laptops/IP phones and softwareSet up desks for new hires, or moving equipment as neededDeployment of mobile phones and laptops to usersEOL process; image laptops, install software, deploy laptops to users’ desk.Maintained daily backup tape procedures.Managed software via SCCMAssisted users locally (network/printer/MS Office/hardware issues)Assisted users remotely (Outlook, VPN, etc)On-call on rotationWorked in other locations as requested to cover holidays, etc

Technical Support Level 1.5Supported users with- Citrix (Receiver and CAG/Netscaler for Windows & Mac OS)- MS Office Suite 2007-2016 versions- Mail configurations & support (Outlook, Exchange & Active Sync)- Software (SWIFT), for business processing & technical issues- Windows Vista, 7, 8 & 10 - Mac XOS (Outlook, VPN and Intranet)- Symantec Encryption (PGP) issues- Exchange Active Sync accounts on iPhones/iPad- Mobileiron softwareUsed Active Directory for provisioning & securityProvided technical support training for users on hardware, installations & troubleshooting (printers & scanners)Assisted users with installing company specific applications on their iPhone/iPadProvided remote assistance (TeamViewer, GoToAssist)Tracked user calls through various ticketing systems such as OVSD and SM9As well as other miscellaneous systems such as Pointsec Encryption, Microsoft Office, SAP, Active Directory, & AS400

Provided web/email/phone based technical support for Gateway's UK customers. This included support for hardware troubleshooting, and organising repair or replacement if necessary. Software troubleshooting including driver / application repair and software restoration processes. Apart from providing support over the phone, I also responded to queries via email. I used an online web based program to help with customer problems.. This allowed me, with the customers permission, to remotely take over control of their computer, allowing me to interrogate it, and do repair work remotely. Primarily supported XP and Vista from its launch in January 2007.

Stock controlCustomer serviceMaintained appearance of cinemaProvided ticket sales