Jerry Cross Email & Phone Number

Manchester, England, Gb

Manchester, England, Gb

Contract Infrastructure lead working for Co-operative group shared services on Bank projects.Technologies include Mainframe (IBM zSeries), Unix, Wintel, Middleware, Storage, Capacity Management, Systems Management, Voice/Data Networks and Desktop.Brought in initially to propose and implement a solution for small change environment, responsibility for triage and classifying projects and BAU. Contract since extended 4 times to additionally include high level and critical projects; (Apple/Android pay, regulatory credit card adherence, data centre storage expansion).Self-Starter, working independently in highly regulated arena with all resolver and technical teams to manage, facilitate and deliver all projects within definition set.

Freelance consultancy for innovation projects with developers from digital agency Code Computerlove.Project management for a prototype restaurant app, through to user testing. Configuring cloud hosting.Project management and deployment of a new data analysis platform for SMEs based on MSQL SSRS and SharePoint PerformancePoint.Technical consultancy and implementation of home automation software & Z-Wave devices.These projects gave me invaluable experience in Agile development environments using SCRUM, and shows that I can adapt my skills to a diverse range of business areas. Alongside this I formalised my project management experience by completing the Prince 2 Practitioner course and exam, and attended a range of industry events to broaden my knowledge.Following this i took time out from January to March to see more of the world, cycling through Laos, Cambodia and Thailand.

London, Gb

Following a change in the funding for employee led apprenticeships Pearson took the decision to close this business. As a result my role was placed on redundancy but asked to return on contract to manage the closure.Role:Transfer of all business and systems to new incumbent of training contracts. Separation of composite systems. Closure of non-required offices and systems.Answering diligence papers.Assessment of systems to be transferred or retired.Working with new incumbent to retain continuity of business whilst transferring appropriate assets.Secure transfer of confidential data to satisfy legal requirements.Negotiation with 3rd parties for safe destruction of unwanted hardware across closure sites.Ensuring certification of all system disposals.Rebuilding appropriate systems, transferring of archived data and training for future public enquiries.Negotiation for novation of existing 3rd party contracts. Negotiation and closure of non-required contracts.Receipt and safe disposal of user equipment.Archive of all data with possibility of later restore for litigation purposes.

London, Gb

Responsible for strategic technology development of business wide systems and infrastructure, ensuring current and future needs are completed within the most cost effective and time efficient solutions.Initially objectives were to aquire and integrate two businesses into parent company. Consolidation of business systems, streamling data systems and helpdesk.

London, Gb

Developed mufti-level support team enabling 200% business growth in the last 2 yearsImplemented and supported diverse range of systems across multiple national and international sites including document management systems, desktop services, Nortel\Symposium telephony and Sales Logix CRM.Project planning and deployment of complete hardware and software solutions including contact centres with active speech recognition systems, live call recording and screen capture.Manage pre/post sales support, full IT budget planning, forecasting and £multi-million P&L, contract of Pearson shared services group.Introduced work practices and procedures, internet and email policies and guidelines to enable the business to meet strict KPI’s and retain key clients whilst also meeting aggressive corporate objectives.Formulated and annually review group technology security policy to ensure that standards exceed accredited contractual requirements.Reorganised telephony using two global suppliers to maximise discounts. Reduced costs by £15,000 Recruited full IT team for a company with no UK presence. Identified structure, negotiated contracts, trained, developed, set targets and KPI’s. Established a skilled proactive working unit.Transformed a poorly performing network team. Identified inefficiencies and lack of confidence in team leader; revitalised and restructured team, introduced targets and KPI’s, managed under-performers out of the business.

White Marsh, Md, Us

Managed strategic technical development and operations for EMEA.Technical advisor for global projects, manage for board decisions for Prometric in the region.Managed department P&L and budgets in excess of £2 million.Reported direct to Executive Director of Technology and General Manager for EMEA Manage Data Centre comprising 30+ Servers (including AS400, Sybase on Sun/Solaris, NT/2000)Project management of comms equipment installation and process improvement.Responsibility for a WAN of 200+ Servers and 1400+ workstations.Preparation and management of departmental budgets.Recruitment and supervision of Helpdesk and Support Teams.Development of procedures and documentation.Management of systems in accordance with Service Level Agreements.

London, London, Gb

Hnd, It

C&G, Restaurant, Culinary, And Catering Management/Manager