Provide Information Security support for the North Carolina Department of Commerce. Responsible for assisting with the day-to-day operations of securing the various information systems. Works closely with the multiple teams in the Information Technology department to ensure that systems and networks are always designed, developed, deployed, and managed with an emphasis on robust, effective security and risk management controls. Effectively correlates and analyzes security events within the context of DES's unique environment to proactively detect threats and mitigate attacks before they occur. Employed a collection of security tools to assess and monitor major changes associated with DES security postures

Performs detailed security event analysis, security audits, and proactive threat detection. Responsible for maintaining current and future PCI and HIPAA compliance and recommends enhancements to security solutions. Relies on knowledge and professional discretion to plan and achieve goals. Researches attempted data breaches and rectifies security weaknesses. Works with networking and systems teams to identify high priority updates and patches. Conducts initial incident response and documents all suspected threats. Recommends security policies and procedures.

Delivers exceptional technical/leadership approaches to senior management that significantly optimized overall performance. Improve data availability by Identifying sensitive network vulnerabilities and determining the difference between permissible and impermissible risks. Provided a continuation of 24/7/365 systems support as necessary for the diverse needs of the organization. Implementing system security hardening guideline for network infrastructure and performing functional testing on the system after security hardening is in place. Investigated alerts created by IDS/IPS including malicious file uploads, compromised servers, SQL injections, and port scanning. Formulate spreadsheets, diagrams, and process maps template that facilitated security strategies that support business objectives.Key Contributions:o Designed and implemented innovative policies and procedures that improved corporation delivery time by 35%.o Recognized highly sensitive concerns and issues, which directly affected businesses operations and provided effective solutions for optimizing overall business productivity and performance.

Maintained service quality and delivery metrics while communicating with diverse range of internal and external customers. Developed progressive strategies in accordance with best industry practices through close collaboration with governing body (ISO 9000). Conducted comprehensive capacity planning and performance analysis to meet changing demands. Provided excellent technical assistance in installing, repairing, and maintaining computer network infrastructure. Led high-profile marketing campaigns for enhancing awareness regarding market conditions, competitors' products and pricing. Provide remote and on-site support for domestic and international customers, including Tier-III support for LAN/WAN products and sales support. Performed all aspects of activities related to preventative maintenance and upgrades to assure time availability of network, systems, and data.Key Contributions: o Created and applied new CRM solution that resulted in maximizing business productivity and customer satisfaction.o Determined team direction and assigned right task to the right person that elevated quality metrics by above 15%.o Assist with developed written scopes of work (install package) and reviewed install packages prepared by subordinate.o Recognized for outstanding quality of customer service with numerous customer-support and commendations.

Devised and employed growth-driven strategies by coordinating with Chief Operating Officer to drive operational excellence. Offered outstanding multi-site support for foreign aid during global military operations. Piloted preliminary client assessment and analysis to initiate research process. Executed thorough inspection of site and generated comprehensive reports on the project and finding. Determined area of improvement for cost control and initiate changes. Provided support for organization objective by ensuring employees cybersecurity training meet and exceed company standards. Assessment and deployment of network solutions, including installing Wi-Fi capabilities. Provide multi-media and desk support multiple departments and users. Maximized efficiency of administrative process by completing paper work in a timely manner and ensured proper filling for every documentation.Key Contributions:o Gained and maintained loyalty of staff by 70% retention rate through improvement of employee engagement.o Achieved awards for delivering excellent performance results regarding employees’ growth and promotion.o Instrumental in developing and implementing Business Continuity and Disaster Recovery (BCP & DRP) Plan for multiple military facilities.o Managed wide range computer equipment with the value of more than $1M with zero loss.

Headed multi-disciplinary team of 56 personnel across four specialty as well as planned and controlled $250K operating budget. Managed large-scale projects from inception to completion and ensured project delivery within agreed timelines. Conducted impact analysis based on the number of requests already received from stakeholder. Saved significant amount of operational cost by designing and implementing cost-effective techniques.Key Contributions:o Oversaw operations related to cost-effective supplier purchases, which resulted in saving of more than $2.5M.o Enhanced quality assurance pass rate from 61% to 93% on 500 inspections and inventory by applying best industry practices.o Introduced employee evaluation programs to identify employee’s strengths and weaknesses that resulted in maximizing measurable and sustainable performance improvement by 65%.