Jerry Digiovanni Email & Phone Number

Bristol, Ct, Us

Windsor, Connecticut, United States

•Handle first and third-party Personal Lines auto claims, with a focus on financial accuracy, appropriate file disposition, and adherence to statutory guidelines.•Perform coverage analysis for policyholders and identify coverage issues. •Review and analyze suspicious and potentially fraudulent insurance claims to report to SIU.•Attain recorded statements from insureds, claimants, and witnesses involved in the loss and thoroughly document findings. •Review police reports, photographs, and physical property damage to determine liability and potential subrogation.•Coordinate with local body shops to assign repair jobs and obtain rental vehicles for customers for duration of the restoration process.•Evaluate repair estimates and promptly issue payouts for damages.•Enhance customer satisfaction by establishing and maintaining effective relationships and exhibiting empathy while guiding customers through the claim process. •Effectively communicate liability decisions with confidence to insureds and claimants. •Investigate a high volume of auto claims while exceeding all benchmarks for performance metrics. •Coached and mentored team members on desk management and claim efficiency.•Keep up to date on current insurance regulations, laws, policies, and procedures through training sessions and workshops.

Connecticut, United States

•Determine automotive problems and services needed by listening to customer’s description of symptoms, conducting inspections, taking test drives, and checking vehicle maintenance history. •Schedule service appointments and manage all customer profiles and vehicle records.•Maintain customer relations to ensure long-term growth in sales and profits.•Provide customers with estimation of repair costs and timeline for completion of service.•Built repeat business and customer loyalty by ensuring highest quality repairs and educating/ problem solving with customers on technical issues.•Create repair orders, research and order parts for vehicle repairs based on quality, warranty, labor coverage, and price.•Assign jobs to technicians according to experience and knowledge of handling specific repairs.•Implemented the use of Mitchell Shopkey5 and Service Writer software improving efficiency of all business operations.•Manage all office financials including accounts payable/receivable, credit card processing, bookkeeping, and process weekly payroll for technicians. •Train and mentor newly hired technicians on shop expectations and repair procedures. •Conduct routine automotive services, including tire mounting, balancing, rotations, oil changes, battery installation, cosmetic car services, and thorough vehicle inspections. Perform minor body work, welding, as well as brake jobs, strut and shock replacements.