• Utilized Jira Service Desk for ticket monitoring and remediation.• Configured Microsoft Autopilot to automate OOBE for new hires and device refresh• Thorough understanding of MacOS, Windows OS, iOS, and AndroidOS specifically for use in business environmentso Application configuration and deployment via Microsoft InTune.• Worked closely with Network Admin on configuring and managing firewalls, switches, and routers to maintain reliability and security in our equipment.• Worked with cloud technologies: o Zscaler, Microsoft O365, SentinelOne, Absolute, Cisco Meraki, FortiGate, ScreenConnect, Taegis SecureWorks agent• Azure global administratoro Administration of setting up users, groups, MFA, etc.o Windows Autopatch configuration and monitoring• Worked with Information Security team to assist with remediating vulnerabilities and patching• Other applications and experience: Kaseya, Jamf, Google workspace, ADManager, GoTo, Adobe

• Assist end users with tickets, and requests, regarding technical and physical issues including, but not limited to, software, local, VM, and peripheral issues• Onboard new users with security group access, mobile workspace, and mobile device management• Serve as escalation point for tier 1 service desk, as well as on-site users who request direct assistance• Understand Windows and Mac operating systems, as well as iOS and Android systems• Utilize features such as, Active Directory, Remote Desktop Connection, Microsoft InTune and Director Management• Use ServiceNow to monitor ticket queues and update tickets with quality, detailed notes

Serve as primary point of contact for multiple clientsServe as primary escalation point for Tier 1 technicians involving issues related to assigned clientsCreate and configure new user accounts and permissions in Azure Active DirectoryTroubleshoot issues with servers running Windows Server 2008/2012/2016 both physical and virtualEnsure servers running Windows Server 2008/2012/2016 both physical and virtual hosted within Azure are up to date with updates/policiesManage Multifactor Authentication systems used by clients (Duo & Okta)Provide support for end users using Windows 10 and MacOS

Worked closely with executive team in developing new ideas, initiatives, projects, and servicesDeveloped and Implemented an SEO plan for 3 clients to increase brand awareness, improved product positioning and online reputationFacilitated meetings to educate potential clients on services and offeringsExplored new avenues to generate new business for clients through an assortment of software and organic factorsExecuted social media branding techniques and retention model for clients

Created and branded business through local seo, social media, digital advertisements and word-of-mouthConstructed strategies to create new leads and opportunities to create a competitive advantageResearched and applied SEO optimization to increase online traffic to showcase our services to the greater Charleston areaEstablished trust and confidence with every first interaction with clients to portray a white glove service with no worries or concernsDelivered services to clients in an efficient manner with quality in mind