 Responsible for architecture and development of Microsoft 365-based solutions for business units throughout Children’s. Projects include:  Annual nursing recognition and bonus compensation system developed in Power Apps  HR tool connecting hiring managers with a ‘diversity directory’ to support the interview process  Integration of Cornerstone required course data and ServiceNow ticket requests with SharePoint sites  Conversion of paper-based supply chain print request system to Microsoft 365-based forms and Power Automate  Integrating internal change request forms with Jira project management system to better serve physicians  Migration of all SharePoint 2010/2017 workflows to Power Automate  Integrated in-hospital digital signage with SharePoint news publishing, making it easy for corporate communications to engage employees both online and in their workspace

Consulting practice focused on helping companies effectively use online communication, knowledge management/collaboration and social media tools to achieve business results. Current projects include email marketing campaigns for a data analytics firm and migrating a proprietary intranet to SharePoint online for a large network of luxury car dealers.

Responsible for all aspects of DecisionEd marketing communications including social media, email, advertising, trade show and public relations activity.[] Developed DecsionEd's first online customer publication, highlighting best practices for using the company's data analytics platform, interviews with clients and thought leadership[] Implemented web traffic analysis and campaign tracking across social, direct mail and search term sources[] Developed new infographic content utilized across print, trade show and social media[] Created new video-based training materials for DecisionEd implementations[] Supported and facilitated DecisionEd user groups, enabling customers to share best practices and collaborate

 Responsible for strategy, management and training for Baylor Scott & White Health's intranet -- used by 48,000 employees across 48 hospitals and 1,000 patient care locations in Texas Directed the redesign and transition of the company’s intranet from a legacy content management system to SharePoint Developed governance model and policies to ensure effective publishing processes for more than 400 site owners Developed online and in-person training for site owners, many of whom were clinical staff with limited experience using content management tools Implemented custom SharePoint document management systems used by nursing, supply chain and performance measurement teams Developed the first internal social media tools in the company’s 100+ year history Developed analytics reports and dashboards (via Google Analytics) to help management track success

 Consulting practice focused on helping companies effectively use online communication and social media tools to achieve business results Client engagements included: --- Knowledge management audit for mid-sized business intelligence firm --- HR portal launch for Catholic Health Initiatives (CHI) --- Governance / business case development for the Dallas Children's Hospital intranet

 Consulted with clients to use technology to improve organizational performance Supported development and strategy for Buck’s HR Portal offering; integrated multiple existing products into a single interface Drove development of new social media offerings for Buck’s portfolio, including blogs, wikis, podcast/vidcast and social networks Noteworthy clients: AMC Theatres, Calpers, Honeywell, Pitney Bowes, Northrop Grumman, Société Générale and Safeway

 Consulting practice focused on online communication and social media with a focus on intranet development Projects included strategic consulting, ROI analysis, requirements documentation, vendor analysis, Web site auditing, usability testing, social media integration and in-house educational seminars Regular columnist for the Ragan Report feature, ‘TechnoFile,’ covering best practices in online communication Speaker at more than 50 conferences and seminars worldwide on social media and best practice online communication Noteworthy clients: Dell, Merck, Occidental Petroleum, Hewitt Associates, Pitney Bowes, TXU, Verizon, IRS and Sabre Holdings.

Responsible for strategy/development of infoCentre, the corporate portal to the EDS intranet and one of the world's first global intranets, serving 120,000 employees in 40 countries. Role included management of budget, directing the development of the IT department, and coordination of Communications, HR, Marketing and multiple business units.