• Attending Networking Events• Researching Industry Leaders• Tracking Industry Trends• Participating in Industry Discussions

Developing business - ocean (FCL/ LCL), drayage, air export/ import & domestic/ brokerage SOP creation - Quotations to clients- air/ocean |export/import and follow up with overseas offices/agents to complete dap quotes. Schedule pickups & dc to gateway-Ord / Jfk for air. LCL ocean pickups & drayage for FCL. Route review for cost-analysis and improvement. Account management & CRM, Complex rate quotations

Business Development - ocean (FCL/ LCL), drayage, air export/ import & domestic.SOP creation - follow up to ensure accurate application by operations. Quotations to clients- air/ocean |export/import and follow up with overseas offices/agents to complete dap quotes. Schedule pickups & dc to gateway-Ord / Jfk for air. LCL ocean pickups & drayage for FCL.Route review for cost-analysis and improvement.Account management & CRMComplex rate quotations, Logistics planning,Iintegrated solutions, Operational Optimization.

Outside sales for new prospective clients and service calls on long established ones. Global account management and maintenance. SOP creation and follow up on adherence. Managed Cleveland office and responsible for all aspects of running an international forwarding terminal and office. Hired and trained all employees, establishing and maintaining strong customer service standards and goals. Performance reviews, P/L management, Supplier/Vendor relations with the goal of controlling costs and maintaining optimal service. Hazardous Goods management & quality management. Negotiated rates with airlines for consolidations when moved from Cle. Customer banking- sight drafts, letter of credits.Business development - active outside sales, servicing existing clients and coordinating joint sales activities with both USA and overseas offices and agents. Sent to Frankfurt, Germany to assist in opening the office. interfacing with accounting personnel in credit and collections as well as all accounting and payroll tasks relevant to the office. negotiated and worked with building owner regarding facility requirements, lease terms, maintenance and building improvements. Promoted 1982- District Manager. Sales calls weekly to secure new clients and service. Trained employees on automated exports system, all manner of international shipping documents.Promoted 1981- Operations Manager. oversee profit/loss analysis for international consolidations.select air carriers for international shipments. process Letter of Credits for presentation to negotiating banks in U.S. Worked outside sales weekly - present routing orders, service calls and potential new accounts. Reply to requests for quotes. working with overseas offices and agents to secure new traffic and follow up on urgent shipments. Hired 1980- night operations. issued air waybills, manifest, domestic consolidation, international consolidations. Certified for Dangerous Goods by air.

Work operations loading card, weight and balance of aircraft. Wide body aircraft loaders. Ensure Captain of aircraft are advised and sign off on properly packed and documented hazmat shipments. Work within time deadlines with other departments- fueling, cabin service, gate agents and food service to ensure on time performance. Recognized in report for enviable work record.