Jerry Duong Email and Phone Number

• Managed training requirements for the 189th Infantry Brigade, aligning unit readiness with mission goals. Developed training guidance for command approval by identifying gaps, optimizing resource allocation, and ensuring efficient strategic planning. Organized training programs and allocated quotas, demonstrating expertise in resource management, data tracking, and budget allocation.• Planned, coordinated, and executed two annual symposiums, three division-level annual training briefs, three First Army annual training briefs, and three general officer visits. Demonstrating exceptional project management, stakeholder engagement, and logistical planning in high-profile events requiring multi-level coordination and precise resource allocation. • Supported the mobilization of three Training Support Battalions and two Logistical Support Battalions, establishing staff processes and tracking mechanisms to address emerging personnel and training issues. Collaborated with multiple echelons to ensure the battalions were fully equipped and ready to support the Primary Mobilization Force Generation Installations at Fort Bliss and Fort Hood. This reflects robust process optimization and coordination skills essential for effective financial and operational planning. • Selected as the primary coordinator for the First Army Alvin C. York Academy, playing a pivotal role in planning three Mobile Training Team events at Joint Base Lewis-McChord. Ensured 144 Soldiers were qualified as Observer Coach/Trainers, delivering critical training while saving the organization over $200,000. Demonstrated an ability to identify cost-saving opportunities and maximize efficiency and critical budget management and fiscal analysis skills.

• Oversaw mobilization operations for over 3 Brigades, 44 units, and 3,500 Soldiers across six states, managing resource allocation, personnel readiness, and equipment preparation for domestic and international deployments. Developed strategic plans that ensured the smooth execution of complex mobilization efforts, directly transferable to budget planning and resource management.• Planned and coordinated mobilization strategies in collaboration with higher commands such as 79th TSC, FORSCOM, TRADOC, and First US Army, demonstrating the ability to manage multi-echelon coordination and financial planning across multiple departments.• Increased team efficiency by developing user manuals for various mobilization systems (MARRS-N, DAMPS-OCOTCS, DAMPS-U, MPDV, and CSMM), showcasing process improvement and the ability to enhance operational workflows.• Integrated cross-functional teams from G1, G4, G37, and G8, along with security, medical, and logistics units, to streamline operations and improve reporting accuracy.• Dual-hatted as SPO Mobilization Officer in Charge and G-3 Readiness Officer, mobilizing ten units with over 241 Soldiers and 60 pieces of equipment. Demonstrated high-level project management, financial planning, and logistical coordination, ensuring units were fully manned and equipped.• Assisted in the Senior Leaders Workshop, coordinating with leadership from 364th Sustainment Command (Expeditionary), 3 Brigades, and 44 units, showcasing the ability to manage high-level strategic initiatives and stakeholder engagement.

• Evaluated public affairs scenarios and delivered data-driven insights to senior leaders, demonstrating advanced analytical skills and expertise in interpreting complex issues.• Developed and executed communication strategies that met organizational objectives, highlighting proficiency in strategic planning and effective execution.• Anticipated challenges and crafted comprehensive communication operations, ensuring seamless interaction with internal and external audiences and showcasing strong problem-solving and risk-management skills.• Boosted social media presence by 120% and produced 530 pieces of content in 4 months, culminating with the organization being featured on PBS News Hour and the NCAA Men's Basketball Championship. Illustrating the ability to manage and analyze large volumes of data efficiently. • Coordinated cross-country communications and secured national media coverage, underlining exceptional project management and stakeholder engagement skills.• Led a team in producing diverse media content across print, broadcast, and digital platforms, showcasing leadership, effective team coordination, and expertise in managing high-volume content.

• Represented Microsoft in client-facing roles, effectively communicating with corporate customers to identify and resolve complex Windows Intune Support Services issues. Leveraged problem-solving skills to deliver tailored solutions, demonstrating proficiency in troubleshooting and customer service management.• Managed customer relationships by ensuring efficient case handling and thorough documentation of interactions and resolutions, highlighting accountability and clear communication.• Developed specialized expertise in Microsoft technologies, including Azure, Office 365, and Outlook. Enhanced ability to analyze technical systems and troubleshoot issues, showcasing adaptability and a solid understanding of various systems.• Utilized trace analysis, logs, and debugging tools to investigate issues and implement solutions. Generated reports on software bugs and customer feedback, emphasizing the ability to effectively collect, analyze, and present data.

• Cleaned and refurbished new and used automobiles using various techniques and tools to ensure top-quality vehicle presentation. Demonstrated strong attention to detail and efficiency in maintaining high-quality control standards.• Applied protective wax coatings and buffed auto surfaces to enhance durability and visual appeal. Precision-managed processes and equipment ensured high-quality results.• Cleaned upholstery, rugs, and other interior surfaces with specialized cleaning agents and techniques, maintaining high levels of cleanliness and care.• Applied revitalizers and preservatives to vinyl and leather surfaces and used stain-resistant chemicals to protect fabric interiors, ensuring long-term durability and appearance.• Provided an elevated customer experience through exceptional service and attention to individual needs, cultivating a loyal clientele.• Recommended and helped locate out-of-stock merchandise, effectively fulfilling customer requests and ensuring inventory accuracy.

• Oversaw a vehicle fleet of 250 units and $350M in organizational equipment, spearheading the development and execution of a comprehensive maintenance and dispatch program. Demonstrating exceptional skills in asset management and strategic operational planning.• Directed and mentored a team of 6 staff members and 60 technicians, cultivating a high-performance culture and ensuring effective team collaboration and productivity.• Negotiated daily with multiple maintenance and parts suppliers, achieving a 35% increase in vehicle fleet operational efficiency within four months. Showcased a solid capability to drive cost savings and implement operational enhancements.

• Oversaw maintenance, logistics, supply management, and property control for an Armored Reconnaissance Company with 109 personnel and $43.6M in equipment, showcasing exceptional operational management and budgetary oversight.• Led and mentored a team of 12 staff members and nine maintenance technicians, fostering a collaborative environment and demonstrating strong leadership and resource management skills, vital for financial oversight and accuracy.• Developed and executed strategic plans for relocating a company of 109 personnel and $43.6M in equipment across multiple states, managing logistics and financial planning to ensure cost-effective resource allocation and adherence to timelines.• Implemented a property accountability system that reduced losses by over $100K in under six months, emphasizing a commitment to cost control, risk management, and financial accountability.• Recognized as a top 5% leader among peers, demonstrating expertise in operational management, financial oversight, and strategic execution, reflecting high-level fiscal analysis and budgeting skills.

• Led a team of 38 employees in high-pressure, rapidly changing conditions near the Demilitarized Zone in the Republic of Korea for one year. Exhibited exceptional leadership and strategic decision-making skills to manage operational priorities and allocate resources efficiently under demanding circumstances.• Collaborated with the Republic of Korea Army on joint projects, significantly enhancing multi-echelon operations' efficiency and effectiveness. Advanced partnership and coordination skills are critical for cross-functional fiscal analysis and inter-departmental budget collaboration.• Supervised maintenance, accountability, and operational readiness of equipment valued at over $1M, ensuring full compliance with regulatory standards and rigorous financial oversight. Showcased expertise in asset management, expenditure tracking, and maintaining fiscal responsibility.• Achieved top performance metrics, earning recognition as Squadron Top Bradley Crew, Top Section, and Top Team. Excelled in strategic planning and resource allocation, leading the team to successful qualification on the first attempt under high-stakes conditions.• Acted as department manager during a critical military training exercise, ensuring the timely and accurate submission of operational reports to higher command. Maintained zero personnel or equipment loss, highlighting strong data management and risk mitigation skills.• Led an international community engagement initiative, building solid relationships with South Korean communities. Oversaw 800 volunteer hours over eight months, achieving the highest volunteer participation in the Republic of Korea. Demonstrating effective resource coordination, schedule management, and alignment with organizational goals.