Jerry Edgett Email & Phone Number

Fontana, California

Fontana, Ca

Manage staff for sales and service excellence. Trained, coach, motivate, and complete performance reviews. Participate in community events. Counseled clients with regards to their borrowing and banking needs. Ensured operational excellence.

Develop and implementation of Sales, Service, Operational excellence.Devise and incorporate innovative promotional sales events for our personal bankers, teller staff and outside business partners.Counseled consumer and business clients with regards to their borrowing and banking needs.Participate in community events to position the bank as a leader within our community.

Position entails directing a staff of 25 associates.Develop and implementation of sales and service standards.Devise and implement innovative promotional sales events for our personal bankers and teller staff.Counseled consumer and business clients with regards to their borrowing and banking needs.Participate in community events to position the bank as a leader within our community. Highlights: 3rd Quarter, 2005, Increased our new student checking account during our annual summer checking promo by 20% over last year same period. 411 new accounts were opened within a three week period.During my tenure in the Claremont Office, our team lead the market in mortgage booked dollar year-to-year. At one point, we booked over $18M in 1st and 2nd mortgages during multi-single quarters.; Co-facilitated the training of all center managers and personal bankers within our market on “Selling the BankofAmerica Way”.3rd Quarter, 2003, managed 4 banking centers as a community manager. Upland Branch #2455; Banking Center Manager IIPosition entails directing a staff of 21 personnel, including development and implementation of motivational, sales and service goals, and training programs.Maintain expense control; assure full compliance with audit controls.Highlights: Taking a loan pipeline of 9 loans @ $800,000 in 04/2002 to a high of 70 loans in the pipeline @ $7,500,000 by Jan, 2003.

Directed & managed two banking centers with the staff totaling 40 plus associates.Highlights:Annual Gold Club WinnerRancho Cucamonga #0056 / Haven Village #1851; Directed & managed two banking centers with the staff totaling 31 plus associates.Highlights:Annual Gold Club WinnerOntario Plaza #0583 / Rancho Cucamonga #0056; Directed & managed two banking centers with the staff totaling 31 plus associates.Ontario Plaza #0583 07/97 – 04/98

Directed & managed two banking centers with the staff totaling 22 plus associates. Foothill-Garey #1863

Provide administrative and operational management support to all aspects of bank operations ensuring overall call center productivity. Position entails directing a staff of 210 personnel, including development and implementation of motivational, sales and service training program in a production environment.Highlights:Developed & implemented productivity enhancements for the center which contributed to the reducing of staff of 10%.

Montebello Center and the Valley-Almansor/Alhambra Branch

Whittier, Pasadena, Claremont, Pomona Main

Associate Of Arts (A.A.), Business Administration And Management, General

Associate Of Arts; Associate Of Arts, Business Management; Liberal Arts