Jerry Erickson Email & Phone Number

Reston, Virginia, Us

Reston, Va, Us

- Oversees a worldwide service desk program consisting service desk and PMO personnel supporting unclassified and classified service desk operations from government-owned, contractor-operated locations and contractor-owned and operated locations both in the U.S. and overseas - Manage and integrate program activities in accordance with contact requirements and ensure technical, schedule, cost and financial performance- Provides leadership and guidance for planning, directing, an implementing IT projects and operations spanning information assurance, IT Service Management Systems, new services, and supporting business operations; instills a “can do” attitude in the staff to provide value-added recommendations to Army leadership- Manages the professional development and training of program staff to drive productivity and effectiveness for exceptional customer service, customer relationships, and meet emerging Army business requirements- Manages program risks for the Army, to include customer service and relations, cybersecurity and information assurance, new services, IT Service Management, and financial risks

Reston, Va, Us

- Led the daily operations of a Program Management Office supporting over 1.4 million customers in a 24/7/365 environment with a large PMO supporting multiple program lines of effort including financial and contract management, business operations, service delivery, and supporting operations- Served as the senior consultant for the program’s ISO 20000 recertification resulting in the program recertification with zero nonconformities for the fourth consecutive year- Implemented an internal staffing process to direct and accurately track recruiting, hiring and onboarding activities resulting in over 97% staffing rate across the program- Established an asset management working group to track government property, equipment maintenance, and to ensure program compliance with Army operations orders and directives

Blue Bell, Pennsylvania, Us

- Led the daily operations of a Program Management Office supporting over 1.4 million customers in a 24/7/365 environment with a large PMO staff supporting multiple program lines of effort including financial and contract management, business operations, service delivery, and supporting operations- Developed the PMO’s Integrated Master Schedule synchronizing all PMO activities, including required actions of all stakeholders, resulting in the successful contract execution

Blue Bell, Pennsylvania, Us

- Managed a team of up to seven off-site project managers responsible for onboarding new customers and services to our service desk and constructing new service desks around the world- Served as the senior advisor for two ISO 20000 recertification projects resulting in zero nonconformities for the program for each year- Oversaw the planning, design, construction, staffing, onboarding and stand-up of two Unisys service desks outside of the Continental United States- Supervised the construction of a classified service desk facility at a Government facility- Directed the onboarding of over 20 new customers and Enterprise Services services to the service desk for end-user IT support- Selected to lead the DISA Global Service Center contract transition and leading a team of personnelsupporting human resources, financial management, contract management and service desk solutions

Blue Bell, Pennsylvania, Us

- Served as the program’s plans and integration manager responsible for synchronizing, scheduling, and providing resource to four service desks, and over 10 new service projects and current operations- Led a multidisciplinary team of subject matter experts in implementing 27 IT Service Management Systems processes resulting in the AESD program achieving ISO 20000 certification- Currently lead the program’s Continuity of Operations/Disaster Recovery Working Group to provide continual service improvement to the program’s COOP/DR process and plan- Received the Unisys Federal Services Associate of the Month for October 2016- Led the AESD-W Risk Management Program, effectively managing a group of 10 managers to mitigate risks across new services, daily operations, and information assurance

Blue Bell, Pennsylvania, Us

- Led a team of six geographically dispersed Customer Relationship Managers with a customer base of 50 Army Network Enterprise Centers and Army Enterprise Services Customers- Developed a Deliverables accountability process resulting in a 98% on-time delivery rating of over 120 deliverables per month- Led an Integrated Product Team of 12 personnel resulting in an integrated Quality Assurance program and plan in support of the Army Client’s Quality Assurance Surveillance Program- Spearheaded the development of the program’s change management process and plan that incorporates Unisys and Army Change Management processes into a single, collaborative process

Hanover, Md, Us

- Served as the program Onboarding Manager; successfully on boarded over 100 service desk agents and Operations and Maintenance personnel (O&M) across the United States- Trained over 40 service Desk Level L1 & L2 gents in Army training modules leading to the stand-up of a program service desk - Assisted in the development of the program integrated master schedule to synchronize program efforts to successfully resource and stand up four program service desks around the country

Arlington, Virginia, Us

- Directed a staff of 27 military and civilian personnel across three subordinate companies and three multi-functional training departments; developed policies and procedures resulting in 100% on-time processing of administrative and logistics actions.- Managed 10 facility construction projects valued over $1.8 million, upgrading over 70% of the organization’s training and office facilities and increasing the capability to train over 3,300 military students annually.- Saved the organization $683,000 by redesigning decontamination facility plans, with collaboration and approval from all stakeholders, during the government budget crisis.- Developed and briefed two business case proposals, attaining approval of $1.3 million in priority funding - over eight other military construction projects - to upgrade and improve organization training facilities. - Led a matrixed team of nine military subject matter experts during a logistics and administration project resulting in the successful transportation and accountability of over 400 military trainees across the United States.

Arlington, Virginia, Us

- Served as the senior Chemical, Biological, Radiological, and Nuclear (CBRN)/Force Protection (FP) subject matter expert for a headquarters staff of General Officers and senior directors leading a 19,000 person organization.- Planned and coordinated the organization’s CBRN and FP logistics, operational tasks, and training for six combat units- ensured over 19,000 active duty military personnel were prepared for combat deployment.- Led a multi-disciplinary team of 15 project officers and managers to develop the organization’s first-ever Protection Plan to protect the soldiers, families, and critical infrastructure of Fort Drum, NY against foreign and domestic threats.

Arlington, Virginia, Us

- Served as the force protection lead and consultant for seven combined joint task force headquarters operational planning teams and working groups.- Implemented and managed a force protection equipment sustainment program, improving the operational readiness rate over 30% and increasing protection of personnel and infrastructure across southern Afghanistan.- Advised General Officers and Afghan dignitaries on the deployment of force protection systems throughout Kandahar City, Afghanistan, increasing the protection of critical Afghan government infrastructure.

Arlington, Virginia, Us

- Managed a diverse acquisition test and evaluation (T&E) workforce of 50 military, civilian, and contract personnel. - Organized division staff operations to complete 45 test and evaluation tasks and documents used by Department of Defense (DoD) leadership to make critical acquisition decisions.- Piloted a multi-disciplinary team and project resulting in the transition of mounted and dismounted chemical reconnaissance systems from advanced concept technology demonstration (ACTD) to an acquisition program.- Trained over 20 civilian personnel on military chemical defense doctrine and operations, increasing the division’s capability to provide acquisition T&E support for over 35 acquisition projects valued in excess of $20 million.

Arlington, Virginia, Us

- Led two integrated product teams (IPTs) of project managers, engineers, and civilian contract support personnel through numerous operational T&E events resulting in published system assessments used by DoD senior leaders and warfighters to make procurement acquisition decisions.- Managed an annual organizational budget of over $50 million of Research, Development, and Test and Evaluation (RDT&E) funds, facilitating maximum T&E support for over 35 CBRN multi-service acquisition systems.- Developed staff deliverables accountability and reporting program, which increased T&E product development to a 95% on-time delivery rating, improving the division’s quality of service to acquisition program managers.

Arlington, Virginia, Us

- Led, managed, and trained 120-personnel company composed of chemical operations specialists, logisticians, administrative personnel, and senior managers and supervisors.- Implemented a comprehensive training program resulting in the company receiving the highest training rating during external evaluations from higher headquarters.- Planned, resourced, and managed six company-level military projects resulting in over 90% employees trained, as well as a supply warehouse operation adopted as a model by the Army’s highest command.

Arlington, Virginia, Us

Arlington, Virginia, Us

Arlington, Virginia, Us

Arlington, Virginia, Us

Arlington, Virginia, Us

Bachelor'S Degree, Political Science And Government

Master'S Degree, Environmental Management

Project Management Program Certificate Of Completion