One of the leading providers of interactive patient engagement solutions for tablets, TV's and touch screens to healthcare organizations. •. Transitioned company from a technology focus to be a comprehensive solution provider including software, services, digital content, hardware and clinical advising.•. Developed consultative sales process, deployed tools and managed sales team. Also, led and closed individual deals.• Developed product strategy and solutions to augment electronic medical record products including Epic, Cerner and MEDITECH. • Implemented customer success strategy, account management processes and upgrade programs to drive results with customers, increase renewals and increase recurring revenue. • Launched new solution packages to target specific markets, reduce costs and remove barriers to customer adoption. • Rebranded & repositioned marketing from technology-oriented sales to be outcomes focused and target senior level management. •. Increased recurring revenue and launched partner programs with solution providers. •. Restructured and turned company into one of the leading patient engagement solution providers.

Provider of energy management & electricity demand response solutions to multi-site chains in the retail, restaurant and health club industries.• Managed largest client representing 40% of install base. Established CRM processes and worked with senior client leaders to convert client from failing deployments into successful solution implementation & growth. • Completed strategic solution designs with partner company to integrate energy management solution.• Established services organization structure to deliver installations, support and ongoing operations. • Resolved severe A/R issues and collected money owed working with clients, partners and internal teams.

• Managed $1 million rewrite of strategic product line into J2EE architecture; on-time & on-budget.• Developed product strategy, managed product roadmaps & delivery plans for product lines including mobile applications, collaboration, bar code printing and returns management.• Launched formal product management functions, customer advisory board and special interest groups. • Increased number of products from 2 to 30, increased configuration, reduced barriers to deployment and reduced installation time by ~75%.• Worked closely with sales & implementation teams during early, strategic product sales and deployments.• Launched & managed strategic partnering initiative with SAP.• Established remote development center in Mississippi to reduce development costs.• Increased maintenance revenue by 100% in 2 years and reversed negative growth trend.• Provided strategic input related to board, executive council and sales activities.

Provider of SaaS solution that enabled aggregation and purchase of MRO products to property management operations.• Developed product strategy, development plans and implementation timelines for services solutions.• Managed design, development, implementation, training and sales.• Researched, evaluated and completed diligence on potential acquisitions.

Centralized remote monitoring, consolidated internet reporting and field services solutions for multi-site retail petroleum operations.• Led design, development and launch of new products and services.• Launched new solutions in 24x7 multi-campus environment.• Managed P&L and operations of Outbound Services division.