Director Technical Support Services
Naviheatlh
AeroLeads people directory · profile
Jerry Fraley Email & Phone Number
Director Technical Support Services
at
Naviheatlh
2 work emails found
@navihealth.us
3 phones found area 615
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Technical Support Services
Location
Nashville, Tennessee, United States
Who is Jerry Fraley? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Jerry Fraley is listed as Director Technical Support Services at Naviheatlh, based in Nashville, Tennessee, United States. AeroLeads shows a work email signal at navihealth.us, phone signal with area code 615, and a matched LinkedIn profile for Jerry Fraley.
Jerry Fraley previously worked as Director of Technical Support and Service Delivery at Integrated Oncology Network and Director Technical Support Services at Navihealth. Jerry Fraley holds Mass Communiocations from Middle Tennessee State University.
Company email context
Email format at Naviheatlh
This section adds company-level context without repeating Jerry Fraley's masked contact details.
{first_initial}{last}@navihealth.us
89% confidence
AeroLeads found 2 current-domain work email signals for Jerry Fraley. Compare company email patterns before reaching out.
Profile bio
About Jerry Fraley
At Integrated Oncology Network, our team’s dedication to service delivery excellence has reshaped the landscape of technical support in healthcare. With a focus on creating robust Service Level Agreements and Key Performance Indicators, we've significantly enhanced customer satisfaction and resolution precision. This commitment is further demonstrated by the establishment of a Technical Support Operating team that ensures swift action on critical customer issues, streamlining support for all stakeholders.My expertise, honed over a decade at naviHealth, is anchored in IT support management with a vigilant adherence to SLAs and a passion for continuous improvement. By championing performance metrics and fostering a culture of excellence, our efforts have consistently surpassed customer expectations. This track record manifests a steadfast dedication to elevating technical support standards and driving advancements in the healthcare sector.
Listed skills include Telecommunications, Networking, Troubleshooting, Call Centers, and 43 others.
Current workplace
Jerry Fraley's current company
Company context helps verify the profile and gives searchers a useful next step.
12 roles
Jerry Fraley work experience
A career timeline built from the work history available for this profile.
Director Of Technical Support And Service Delivery
CurrentBuilt and led a team that is responsible for 1st-tier, 2nd-tier and 3rd-tier IT support, staging, and deployment for all end-user hardware and applications, within the organization. Created a Technical Support Operating team to act a group of customer facing System Administrators allowing us to act quickly on urgent customer tickets.Clearly outline Service.
Mar 2024 - Present
Director Technical Support Services
In my role as Director Technical Support Services at NaviHealth, I continued my work started as Manager. I led a team in providing comprehensive IT support and deployment services, ensuring 24/7 coverage for users across the country. I implemented efficient software deployment processes and upgrades, enhancing overall system performance and user experience.
Sep 2020 - Nov 2024
It Support And End User Device Manager
-Managing a team that is responsible for 1st-tier and 2nd-tier IT support, staging, and deployment for all end-user hardware and applications, within the organization. -Strict SLA adherence ensuring customer expectations are met or exceeded. -Ensure that staff is meeting and exceeding expectations in regards to performance, meeting defined.
Jun 2014 - Nov 2024
Team Lead / Trainer
- Dell Federal Service DeskArmy Enterprise Service Desk, 7th Signal CommandClient Technical Support Sr. AssociateSeptember 27, 2010 - PresentDell, Nashville, Tennessee
- Responsible for providing training to new-hire classes
- Deliver vitality training to existing team members for new tools, processes or when gaps are identified
- Develop new and vitality training materials base on requirements of customer and staff
- Act as mentor and SME (Subject Matter Expert) during the training/ramp up process.
- Responsible for ensuring new agents are aware of and meeting Service Level Agreement contract metrics related to problem response and resolution
Jul 2013 - Jun 2014
Team Leader / Trainer
- Responsible for providing training to new-hire classes
- Deliver vitality training to existing team members for new tools, processes or when gaps are identified
- Develop new and vitality training materials base on requirements of customer and staff
- Act as mentor and SME (Subject Matter Expert) during the training/ramp up process.
- Responsible for ensuring new agents are aware of and meeting Service Level Agreement contract metrics related to problem response and resolution-Conduct weekly call audits on agents to identify opportunities to improve.
Jul 2013 - Jun 2014
Sr. Technical Support Engineer
Oct 2010 - Oct 2011
Senior Engineer At Dell
Mar 2010 - Oct 2010
Escalations / Project Manager.
- Primary point of interface for technical issues between Global Network Technical Support all Partner & Distribution channels and other Nortel organizations.PRIMARY RESPONSIBILITIES: Provide interface for channels to.
- Co-own customer escalations with technical support and design team members
- Responsible for distribution of regular (weekly/monthly) Distributor performance metrics related to problem response and resolution times and for compliance to agreed upon targets.
- Escalation trend analysis
- Manage and resolve all customer service issues related to technical support and/or billing issues and disputes
- Enforcement of TL9000 and TS744.x standards
Jun 1996 - Jul 2009
Technical Support Call Center Lead
Manager for Technical Support Call Center supporting BCM and Norstar product line. Manager employees in Nashville, TN and assisted with Calgary team in a "act as" capacity during times when the Calgary manager was out of the office or unavalble.
Jun 2000 - Jun 2003
Senior Specialist / Technical Support Engineer
Technical Support position supporting the distributors of Nortel Network's Norstar/BCM Product Line. Support responsibilities included troubleshooting, creation of maintenance/operating procedures, resolving complex equipment failures, remote training and configuration support. and CTI. Designed training tool / test bed for CTI applications in the Norstar.
Jan 1997 - Sep 2000
Targeted Marketing Lead Analyst
Member of the Targeted Marketing Team whose responsibility was to generate viable sales leads for our partners.Delivery of these sales leads via custom written and downloadable contact databases.Team won the "President’s Award for Innovation" for our efforts and results.
Jun 1995 - Jan 1997
2 education records
Jerry Fraley education
Mass Communiocations
Middle Tennessee State University
Computer Programming/Programmer, General
Tennessee College Of Applied Technology - Nashville
FAQ
Frequently asked questions about Jerry Fraley
Quick answers generated from the profile data available on this page.
What company does Jerry Fraley work for?
Jerry Fraley works for Naviheatlh.
What is Jerry Fraley's role at Naviheatlh?
Jerry Fraley is listed as Director Technical Support Services at Naviheatlh.
What is Jerry Fraley's email address?
AeroLeads has found 2 work email signals at @navihealth.us for Jerry Fraley at Naviheatlh.
What is Jerry Fraley's phone number?
AeroLeads has found 3 phone signal(s) with area code 615 for Jerry Fraley at Naviheatlh.
Where is Jerry Fraley based?
Jerry Fraley is based in Nashville, Tennessee, United States while working with Naviheatlh.
What companies has Jerry Fraley worked for?
Jerry Fraley has worked for Naviheatlh, Integrated Oncology Network, Navihealth, Dell, and Apex Systems.
How can I contact Jerry Fraley?
You can use AeroLeads to view verified contact signals for Jerry Fraley at Naviheatlh, including work email, phone, and LinkedIn data when available.
What schools did Jerry Fraley attend?
Jerry Fraley holds Mass Communiocations from Middle Tennessee State University.
What skills is Jerry Fraley known for?
Jerry Fraley is listed with skills including Telecommunications, Networking, Troubleshooting, Call Centers, Management, Technical Support, Enterprise Software, and Cross Functional Team Leadership.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial