As VP of Technology for the Classworks educational platform, I drive technological innovation in the ed-tech space. My role encompasses developing and executing our technology strategy, aligning it with business objectives to enhance digital learning experiences.I spearhead our AI initiatives, focusing on advancing personalized learning solutions. This involves leading a talented team of developers, fostering Agile methodologies, and collaborating across departments to integrate cutting-edge technologies into our product roadmap.Overseeing our SaaS platform's architecture and operations, I ensure scalability, security, and performance. This includes managing critical integrations, implementing robust data protection measures, and optimizing cloud resources.My passion lies in leveraging technology to revolutionize education. By staying at the forefront of ed-tech innovation, I strive to create seamless, AI-driven learning experiences that empower both students and educators, solidifying Classworks' position as a leader in educational technology.

I oversee and coordinate the operational engineering design and administration of the Classworks Software and Service platform, supervising and directing development, testing, and customer support teams to ensure product development aligns with business goals.I drive product improvements by directing development operations and ensuring excellent customer support, ensuring that Classworks' technology solutions, including AI-powered features, LLM (Large Language Models), and intuitive user interfaces, align with business goals. I design, write, and approve the functionality of product features, correcting all functions based on client feedback. My UI design skills allow me to create visually appealing and user-friendly interfaces that enhance the user experience.I provide leadership to all functional teams and improve processes to ensure timely deliverables. As the customer technical leader and subject matter expert, I present the technical vision and mission of Classworks products and services, including AI technologies, LLM, and innovative feature designs, to clients.My proficiency in AI, LLM, and feature design guides the development and integration of intelligent features into the Classworks platform. By leveraging AI technologies, I enhance the platform's capabilities to provide personalized learning experiences, automate tasks, and derive valuable insights, contributing to innovative solutions that drive student success and support educators.

I established and managed a highly effective team, driving the implementation of continuous delivery pipelines using BASH and RightScale Cloud Management Platform. By streamlining code changes across development, testing, and production systems, I significantly enhanced the overall efficiency of the software development lifecycle. I spearheaded improvements in system architecture and design, refactoring code, and eliminating technical debt of infrastructure. Through the implementation of infrastructure automation, I achieved enhanced platform stability and operational support.In my role, I managed AWS and RightScale resources, ensuring optimal performance and cost-efficiency. I developed scripts to automate critical tasks, including database backups, monitoring data consolidation, server log analysis, MySQL query monitoring, and server log management. These efforts significantly improved operational support processes and contributed to the overall reliability of the platform.As an active participant in code reviews of configuration changes, database migrations, and platform stability enhancements, I played a crucial role in driving product improvement. I authored code and scripts to create a scalable, reliable, and secure platform, ensuring the product's long-term success.I served as the technical leader, taking accountability for resolving escalated customer cases and issues, ensuring customer satisfaction and trust. Additionally, I managed daily service and support requests, overseeing customer support resolutions, programming code, and providing regular customer updates. My strong leadership skills, technical expertise, and customer-centric approach contributed to the success of the DevOps team and the organization as a whole.

Improved services by overseeing all aspects of support operation, maintaining high-quality support and delivering quality service. Maintained quality service by enforcing product quality/integrity, customer satisfaction, and technical support standards. Analyzed and resolved quality issues related to common technical problems by identifying trends, recommending improvements and directing changes.Defined and addressed significant product issues in collaboration with the Director of Testing and Development resulting in a boost of a number of defects fixed included in each release.Enhanced product functionality and service quality for customers with limited bandwidth by introducing a hardware appliance using FreeBSD and Lighttpd to offload heavy flash based content to client networks.Upheld high-quality support and delivery service by collaborating with project management team in implementing and transitioning support operations.Delivered technical support coverage requirements on time by coordinating staffing requirements and schedule.Created a proactive and positive environment and promoted open communications across the company.Enforced documented support processes and a series of operational performance metrics to maintain service quality, ensure compliance with company standards, and meet customer expectations.Recommended daily operations improvements to maintain support capabilities and boost team morale.Resolved escalated customer issues by applying broad product knowledge and applying customer support skills.

Interfaced and communicated directly with customers for both pre-sale and post-sale phases to present product features, answer all technical questions, and market software. Traveled to customer site for the installation of Classworks Network Edition product.Evaluated the customer network site topology, identified customer needs and specifications and proposed recommendation to the customer and sales accordingly.Provided post sale product support; handled post-sales queries on product functionality and other technical issues

I ensure the smooth operation of network systems by providing comprehensive support for installation, commissioning, leading operations, and troubleshooting. My responsibilities encompass a wide range of duties, including hardware inventory and maintenance, backup system and network security installation, management of Microsoft Windows Server and Active Directory, and optimizing system performance.I proactively administer and coordinate the diagnosis and resolution of network system issues, minimizing downtime and maintaining a stable, reliable network infrastructure. By effectively managing hardware and software maintenance, I uphold the efficiency of system operations, ensuring that all components function at peak performance levels.To maintain the integrity and security of the network, I diligently ensure compliance with established protocols while conducting system preventive maintenance services. This proactive approach helps identify and address potential issues before they impact network performance or user experience.My expertise in network administration, coupled with my strong problem-solving skills and attention to detail, allows me to effectively manage and optimize complex network systems. By staying up-to-date with the latest industry trends and best practices, I continuously improve the network infrastructure, ensuring that it meets the evolving needs of the organization and its users.

Successfully designed, implemented, optimized and upgraded complex IT network utilizing technical expertise. This included development, improvement and monitoring of LAN/WAN network environment consisted of routers, switches, firewalls, Internet access and software applications.Installed, configured and maintained Windows servers and Cisco infrastructure system network components.Diagnosed and troubleshoot hardware/software network issues to maintain optimally network performance.Performed administration support duties for all computers and servers and resolved all technical issues.