Jerry Ince, Pmp, Csm, Icp-Acc, Ssgb Email & Phone Number

Canton, Ga, Us

Teaneck, New Jersey, Us

Engagements with Cognizant Fortune 100 clients include roles in enterprise transformations as level 3 Scrum Master, Agile Trainer and/or Agile Coach. Clients include major insurance, financial services and auditing firms with scaled dual-shore Scrum team structures bringing immediate business value to these organizations while maturing the organization's implementation of Agile Sprint over Sprint, and with a strong focus on "Agile done right"; all Scrum roles not just "doing Agile, but "being Agile" which is the prerequisite of a high-performing Agile team.

Dallas, Tx, Us

Managing AT&T End-to-End testing teams made up of contractors and employees, onshore and off, to meet scheduled software releases (Feb, Jun, Oct annually) according to AT&T's ITUP SDLC regimen. Managed teams with development, infrastructure, testing and PMO resources. AT&T was in it's infancy in their Agile transformation at this time, so my influence was as an evangelist to both business and IT Directors.

Armonk, New York, Ny, Us

Silverpop is an emal service provider (ESP) who sells "software as a service" (SAAS) to mid-sized clients. It is fully transformed to the Agile/Scrum model within IT, and nearly so in the business areas as well. I got my Agile Scrum Master certificate under Lyssa Adkins while here.Led the company in building out their PMO and implementing project management best practices. My particular project focus was on infrastructure projects within the various data centers, but also software development and sometimes assisting marketing/sales initiatives. Doubled as the Deployment Manager every few weeks when Scrum teams (Dev, QA, BA, DB and PO) would deploy Sprint s/w products to our multiple data centers.Typical projects: Hardware upgrades, racks and stacks, backup and recovery, Zenoss Application and Network Monitoring, Kentucky Datacenter Move/Consolidation to ATL, Irvine Datacenter Move/Consolidation to ATL Silverpop Rebranding, Verizon Datacenter IP Migration, etc.

Alpharetta, Ga, Us

Jacada has several proprietary products that web-enable and/or screen-scrape off mainframe and client-server apps and produce a GUI "makeover". Call centers especially benefit from this due to being able to train their customer service reps in days/weeks instead of months. As a Sr PM, led multiple contact center CSR desktop integration projects. Worked with Sales team in drafting and negotiating SOW's, responding to government RFQ's, assisting Jacada in building out its PMO, and providing status to internal and external Sr. management for several concurrent projects (up to $1M). My teams included employees and contractors.

Managed six concurrent Public health and/or Mental Health Hospital projects (to $4M) for new web application systems, migrations, conversions or upgrades; MS Project Server implementation. Assisted the DHR in building out its PMO. Besides typical PM artifacts for schedule, risk, communication, quality, resources, issues, risks and action items, assisted with vendor contracts, SOWs, RFPs and financials management. Led JAD sessions to determine gap analysis and then detail specifications. Reported up to CIO and the St of GA IT leadership team.

PM with Ajilon Consulting; fixed cost recovery projects. Bank of America IT is fully transformed to the Six Sigma model. Two engagements with BoA. Won my Six Sigma Green Belt certificate while with BoA. One engagement with First American. Offshore team resources were in Canada, Russia and Pakistan.1. Managed three teams (20+ resources each) thru full SDLC from business case thru development, testing and implementation of a new web sales initiative. Developed various Six Sigma documentation templates. Monitored dependency projects. 2. Managed multiple teams to migrate a government credit card e-commerce web application to a fully J2EE-compliant, clustered and scalable. Developed various Six Sigma documentation templates. 3. Managed several teams (40+ resources) thru full SDLC process to reengineer a client and vendor management web system to .NET. Conducted gap analysis and requirements confirmation sessions to produce new and realistic schedule and budget. Met each new milestone.

Houston, Texas, Us

Worked on several programs with HP's Telecom Consulting group; specifically SSOP. Won my PMP certificate at HP. Project: OS and Applications Porting (ROI $200M+); Client: LucentLed multiple teams of software engineers in "proof of concept" feasibility projects porting critical systems off Sun Solaris platforms and onto HP running HPUX or Linux. First phase assessed, subsequent phase proved feasibility. Successfully integrated IT project management, customer relationship management, and collaboration with sales forces from both organizations. Program: Telecommunication Act of 1996, Article 271 Testing Clients: Qwest, US West, BellSouth, SBC-Ameritech and Bell Atlantic Five concurrent projects with $150M budget.As Program Manager of 271 Software Services, led concurrent dev/QA teams in "zero-defect schedule" web delivery of Article 271 Regulatory projects with these ILECs. Interfaced with state and federal Public Service Commissions, DOJ, and the appointed Test Administrators, KPMG, CGE&Y and relevant CLECs. Project: OS and Applications Porting; Client: Bell Canada Led first HP Porting Program Project. Delivered on time, and under budget. Program enables companies to port their applications to HP servers utilizing either the HPUX or Linux OS. Project effectively launched the productization of this HP program nationwide by building scripted procedures that enabled highly profitable, quick and relatively risk-free, fixed price engagements for HP going forward.

Paris, Fr

My first significant IT job; learned volumes about IT and consulting! 13 years consulting for clients such as NYNEX, C&S Bank, Equifax, Life of GA, Bellsouth, AT&T, Blue Cross/Blue Shield of TN, Reynolds and Reynolds, ING, Zurich. Started as a mainframe programmer/analyst. Assembler, COBOL, VSAM, DB2 PL/1, IMS DB/DC. Promoted to Team Lead, then to Project Manager, then to Engagement Manager and finally to Principal Consultant. Only 30 days on the bench during 13+ years of consulting. I made my client's shops "home"!