Jerry Itoh Email and Phone Number

• System Administrator Lead for a small team which supported IT infrastructure in a Security Operations Center• Established new employees and trained them to full knowledge to maintain full network connectivity• Deployment environment experience, it’s expected to go outside your knowledge zone and adapt and overcome any issues• Managed all network appliances and servers on Enterprise Domain with encrypted data storage of over a Petabyte of information (Dell Compellent, JBOD, Raid)• VMware Administrator. Managed, built, and configure VM’s• Active directory administration and help desk troubleshooting at a Tier III level • Knowledge of NIST, ITIL, Risk Management Framework• Conducted real time network monitoring with WhatsUp Gold and SolarWinds• Configured and implemented backup emergency plan for systems and data loss• Insured that the 5 / 9s process was always held to the highest priority • Sanitization of classified information systems and equipment• McAfee Host Based Security System (HBSS) Administrator. Manages Intrusion Prevention System(IPS), Threat Prevention, Firewall, and Data Loss Prevention (DLP)• Security Information and Event Management (SIEM). Analyzes logs for all information systems from Manage Engine, Eventlog Analyzer, ADAudit Plus, and IPS Threat Events• Utilizes vulnerability assessment tools to include Nessus, Secure Technical Implementation Guides (STIGs), Security Content Automation Protocol (SCAP)• Analyzed network issues and configured Dell, Extreme, and Cisco switches, TACLANES (KG-175D/KG-245A)• Threat and vulnerability management for workstations, servers, and physical environment

• Trained 150 Soldiers on course material in preparation for CompTIA certifications (A+, Network+ and Security+) with a 75% pass rate• Provided training on tactical systems in the communications architecture• Developed new training material for students that attend class

• Served as the primary Signal Support Systems NCO for the Battalion; providing signal support to 5 subordinate companies comprised of over 800 soldiers.• Supervised, plans and executed the installation, operation, and maintenance of all signal support systems to include all mission command systems.• Was responsible for training personnel in the installation, operation, and maintenance of SINGARS, ASIP and associated line of site equipment• Proficient with BFT /JCR Command and Control systems• Directed unit signal training and provided technical advice and assistance to higher command• Developed and executed communications security management (COMSEC) policies and guidelines within the Battalion and Brigade • Was responsible for the health and welfare of 5 Soldiers and their families.• Completed Army Air Assault Training course at the top of the class

• Planed, supervises, and integrated the installation, operation, and maintenance of Combat Net Radio (CNR), to include radio, Brigade Level Retransmission (RETRANS) and Blue Force Trackers (JCR)• Plans and provided unit level training for CNR and Signal support equipment• Assisted in Observer Controller (OC) installation and verification of CNR in support of Brigade Exercise-Evaluations• Maintained and operated encrypted network with COVEN-K Satellite system • Established and implemented plan for integration for the new GATR antenna for replacement for COVEN-K systems• Planed supervised and executed RETRANS team deployments• Prepares maintenance and supply requests for unit level signal support• Responsible for the health and welfare, mentorship and training of six Soldiers on overseas deployment.• Completed Army Basic Leaders Course• Completed Army Combat Life Savers Corse • Completed Army Combat Drivers Corse

• Serviced communications and electronic equipment including Joint Tactical Radio System (JTRS), Frequency Modulation (FM) systems, High Frequency (HF) systems, tactical satellite systems, hand held and man pack systems, Communications Security (COMSEC) devices, Automated Net Control Devices, Simple Key Loader, Local Area Networks, and routers • Operated designated radio and data distribution systems assisting in higher command operations• Maintained and was accountable for selected electronic devices. • Performed signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment.• Prepared maintenance and supply requests for unit level signal support. • Operated and performed PMCS on assigned vehicles.• Install, operates, and performs PMCS on power generators.• Completed Army Signal Support Systems Specialist Course with top of the class promotion to E3 classification (Private First Class)

• Supervised a team of 63 staff members processing at a level of 50K parcels or more per shift • Briefed team members on daily package volume and production goals. Monitored the work of drivers and package handlers to verify all work is completed in a timely manner• Demonstrated excellent customer service skills, flexibility, the ability to multitask, general administrative abilities and reasoning skills