Jerry Jacob John Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Au

Meudon, Île-De-France, Fr

Melbourne, Victoria, Au

Azure DevOps Engineer at LAB3

Richmond, Vic, Au

 Working in a team and reporting to the national practice manager of public cloud Providing L3 support to clients on Azure IaaS (VM builds with ARM templates, powershell JSON) Terraforms (Infra as a code) Azure PaaS (ASE, Web, Function, API, Logic apps, OMS etc), Azure databases (SQL, mySQL, PostgreSQL,cosmos), Azure DR (Geo-region), Azure backups(MABS,RSV, storage blobs) Azure Virtual networks(NSG,ASG,VNG,ER) and Azure AD (AD DS,AD connect, conditional access). Azure Security centre deploy and monitor policies Maintaining ownership of incidents and escalations through to resolve, adhering to SLAs and SLTs Supporting integration of cloud services with on-premise technologies from Microsoft and other providers. Accountable for service operations, including data assurance, monitoring, alerting and notifications  Recommending system solutions, perform cost optimisations and produce monthly managed service reports Completing service request and cloud as a service tasks by coordinating requirements, and configuring solutions, troubleshooting across multiple environments and technologies;  Mentoring new team members; helping with design and ensure internal company best practices are being followed through

Barangaroo, New South Wales, Au

• Providing 2nd- 3rd level support to non-Managed Services customers• Maintain ownership of incidents and escalations at client sites• Day to day operations of client's systems and networking• Involvement in key IT projects with client base• Provide IT advice and consultancy to customers' on how they can best leverage IT in their environment

Southbank, Victoria, Au

Cremorne, Victoria, Au

Application Support for -Account Right, Account Right Live, Premier and Plus

For over 35 years HGC Administrative Services has been supplying support and mentoring in areas such as Logistics', payroll, State level Management, HR, Branding, Retail Strategies and expansion. In my role as the Network Services and Business Development Manager at HGC I've honed my strong analytical, communication and problem-solving capabilities, I've built successful external client relationships as well as managing a results-driven team.My recent projects involved successfully upgrading 40+ retail stores for HGC to either ADSL2+ or EFM by migrating existing infrastructure to a new service provider.My team also upgraded all internet Kiosk booths to new machines; Configuring all clients to use coin mechanism; Configuring VNC to remotely monitor/troubleshoot all clients from Head Office

South Melbourne, Victoria, Au

As Network Services Manager I managed a Microsoft Windows environment, as well as coordinated acquisitions, installations and maintenance of local area network and hardware/software, including workstations, networks, applications, phones and copiers.My role also included training and supporting interns and staff in new technologies.I also controlled databases annually, or as needed, and provided guidance in their maintenance, a job which relied on strong communication and organisational skills.

Melbourne, Victoria, Au

 Team Leader for a group of 5 Level 1 support personnel and Tech support Level 2  Providing support to front line APN installers and technical support staff who are on-site  Process tasks for New installation/Contracts through internal software GEM Raise Service call for the appropriate hardware to be replaced VoIP Support  Provide ICP support to customers and Technicians Configuration of email and troubleshooting email problems – (POP3, SMTP, IMAP) Accountable to level 3, providing remote resolution where possible or escalate to Level 3 engineering support, or third party vendors.

Master'S Degree, Management Information Systems, General

Bsc-It, Information Technology

Bio Maths