** Expertise in building and administering multiplatform UNIX, Linux, and Windows environments** Strong technical background with solid history of delivering outstanding customer service** Driving the introduction of emerging technologies to automate manual processesSun Certified Systems Administrator (SCSA) and Sun Certified Network Administrator (SCNA) with a distinguished 20-year career installing, configuring, reengineering, and supporting high-availability environments to ensure optimal uptime of systems, products, and services.Specialized techniques for backup and archiving, performance tuning, capacity planning, networking, software and database support, and disaster recovery. Outstanding analytical, time management, and problem-solving skills; strategically manage time and expediently resolve problems for optimal productivity, improvement, and profitability. Skilled trainer, mentor, and project leader; able to establish and enhance relationships with management, users, vendors, and team members at all skill levels. Proven ability to adapt quickly to challenges and changing business environments.Core Competencies:* Systems Installation & Administration* MultiPlatform Environment Support* Technology Needs Assessments* Project Planning & Management* Issue & Change Management* Product / Software Support* Problem Analysis & Resolution* Team Training & Mentoring* Client & Vendor Relations- Symantec Enterprise NetBackup, Veritas Volume Manager, and File Systems - Sun, HP, and Linux Operating Systems UNIX Systems Administration - TCP/IP Networks, Windows Workstations, & Servers- CAD & Drafting Products- NSI and iDatix iSynergy Products - Team and Consensus Training and Project Management- Support Center Call ManagementSpecialties: Software Support Engineer / UNIX Systems AdministratorRecruited to resolve client’s escalated issues with NetBackup and other Symantec products for this Symantec channel partner. * Recognized as UNIX Subject Matter Expert providing optimal level 3 technical support to enterprise clients for Volume Manager, NetBackup, Backup Exec, Symantec File Systems, and Enterprise Vault products.* Contributed to designing infrastructure to support the development and launch of new ISOdx solution