Jerry Lai Email & Phone Number

New York, New York, United States

● Deploy and manage over 30 unique changes in ServiceNow, including bug fixes and the creation of complex forms,while ensuring secure access control for specific user groups● Automating security tasks, including creating password reset forms, streamlining ticket generation processes, and configuring automated email notifications for security events● Utilize tools and technologies such as JavaScript, Ansible, and PowerShell scripting to enhance form functionality and streamline the user access management process

Binghamton, New York, United States

● Managed multiple lab sessions consisting of over 20 students each, assisting with their lab work and any course-related assignments● Taught numerous essential topics such as Dijkstra's algorithm and binary tree searches through Java, Eclipse, and JUnit5● Answered emails and held office hours outside of class to help students better understand the material

Binghamton, New York, United States

● Chosen as ambassador to represent IBM during their 2023 Customer Council Event in Manhattan● Initiated the creation of an IBM club at Binghamton University and represented IBM throughout various campus events● Collaborated with other IBM ambassadors around the world to discuss strategies for reaching the largest audience

● Engineered a virtual assistant leveraging Python APIs including Selenium and Speech Recognition capable of participating in Google Meet sessions listening to user interactions and responding through text-to-speech● Followed an Agile methodology by employing Jira and consistently communicating with the quality assurance team to ensure functional, well-structured, and reusable code is being made in sprints● Spearheaded the development of an interactive career coach chatbot that would be usable on the school’s website

Manhattan, New York, United States

● Managed centralized intern Excel spreadsheets for the Department of Investigation with employee and applicant information● Organized meetings with prospective interns applying for positions within the company and connected them with the human resources team, leading to the hiring of three interns● Assisted employees throughout the office in daily tasks such as copying and scanning hundreds of documents per day and uploading them to the company’s online database

Brooklyn, New York, United States

● Tutored students between first and eighth grade on Mathematics and English to prepare them for the NYC state tests, as well as the SHSAT, resulting in an increase of 20% in test scores● Arranged one-on-one sessions with students who sought additional help, leading to an average improvement of 10% in their overall grades● Assisted teachers in collecting and grading homework, while analyzing topics that students struggled with to create new material to help students improve on their weakest subjects

Bachelor Of Applied Science - Basc, Computer Science

Education record