Knowledge of over 5 Technology products to include Gainsight, Salesforce, Zendesk, Jira, Outreach etc.Facilitate requirements drafting with 6 business partners as the team analyzes and prioritize business needs.Ensure successful adoption of multiple new technology systems for the current and future state of businessprocesses.Manage 50+ User accounts within Gainsight and Salesforce to minimize blockers day to day.

Lead Admin for Deal Desk coordination, handling the structure of contracts, including amendments, cancellations, renewals, and new deals exceeding $100,000.Strong experience as a Salesforce Administrator, customizing page layouts, reports, and creating workflow processes for a high-quality experience using the Salesforce platform.Lead in onboarding /off-boarding employees, activating and de-activating Salesforce, Outreach, and RingCentral accounts.Lead Admin for RingCentral platform prospecting new customers; Developed and maintained Remind’s call tree and call monitoring system making sure it runs properly with zero issues.

Exceeded individual and team metrics and revenue targets; Achieved a closing average over $80,000 and 36 set meetings per quarter.Effectively partnered with the field sales team to build and execute a territory plan to maximize revenue. Developed in-depth knowledge of products and services, industry trends, and competition.Maintained call activity at a minimum of 300 calls per week.Maintained current and accurate account and contact information within all internal databases, such as Salesforce.

Expanded awareness of the leading home automation and security service provider in America and Canada. Secured consumer and business properties via one-on-one personalized consultations by designing a customized automation & security system to fit any budget.Prospected and contacted potential customers through Salesforce. 50 - 100 prospects per day, 80% success rate of new customers 192 successful transfers out of 241 contacts.