Responsible for the organization local and remote networks, systems/server installation and maintenance, SAN and virtualization services, and overall security to support the objectives of the company, minimizing downtime, ensuring data integrity and limiting exposure to threats. This position is also responsible for supporting Active Directory, Continuity of Operations, Daily Processes, Backup systems, Incident Response Plans and System Recovery testing.

Subcontract Engineer for Microsoft to directly support Microsoft's customers directly with proactive technology request about their systems, plans, risks, and/or critical issues. Perform Technology knowledge transfer on a variety of subjects and systems. Execute risk assessments and advise on resultant remediation options and/or future plans.

In charge of all Systems for sizable organization utilizing a large amount of technology to deliver services. This includes upgrades and maintenance of server systems, management software, desktops, phone system, camera systems, POS systems, and mobile applications. Manager and administrator of all IT functions for the entire sites with variety of systems and needs. Maintenance and management of LAN environment, both physical and virtual servers, public and private wireless system (WLAN), mobile phones and tablets, and many other services). Pioneered new role to replace outsources, as well as revamp and revitalize all technology systems and functions while increasing support to a new level of functionality, stability, and responsiveness.

Working as a consultant, conducted tier 2 and 3 support functions. This included troubleshooting complicated software and hardware issues beyond the capabilities of the help desk and service desk areas.

• Recognized as lead technical expert providing outstanding IT infrastructure management and n. • Responsible for the network and server infrastructure for the entire new campus (includes Virtualization, MS Windows 2012 servers, VoIP systems, firewall, managed switches, and VPN).• Instrumental technical resource to help support on going organizational strategies.• Personally delivering over $1.3M of service while spearheading use of new technologies.• Demonstrates exceptional leadership skills through peer-coaching, curriculum development, testing, and creating process improvements now utilized throughout the company.• 90% success rate in retaining customers for a varied array of certifications and IT career development.

• Master trainer in the areas of information technology & networking.• Provider of support and leadership as well as internal training and feedback on curriculum, policies. • Revered as senior instructor in the Computer Support Technician Program, teaching hands on courses.

• Served in the role of Network Administrator at financial operations center, Citicorp Credit Services.• Created system improvements through automation, tighter security, daily management, and filling in operational and security gaps to ensure continuity of business and disaster recovery. • Managed Network Operations for the High Availability local domain while providing backup support to similar operations/systems in other locations.

• Acted as assistant director of information technology. Providing enhanced service and collaboration.• Using extensive Networking, Team Development, Vendor Sourcing, and Strategic Planning experience to managed IT operations, as well as supervise Support & GIS areas and staff.• Continuously seeking methods to refine and improve inefficiencies through process improvements and continual communication. • Outstanding provider of project resources, support and ideas, including personnel management. • Author and champion of policies, related information/data and procedures to all levels of staff.

• Acted as department Director to lead all Information Technology activities and staff supervision.• Positive Change agent who directed IT team to markedly improve all network systems and projects thru excellent training, support, and service to all departments.• Conductor of operational improvements, spear header of initiatives and negotiator of outsourced services.• Entrusted by county leadership to lead $1M IT operation incorporating all elements involving asset and data management, as well as Financials (budget, vendor management, and procurement).

• Manager of all IT functions for a department with large number of users and 18 different sites.• Versatile resource to call upon for all technology needs as well as HR, forecasting, and purchasing.• Authority of the LAN/WAN environment (Data analysis and reporting, TCP/IP, Cisco Firewalls and Switches, Exchange, Oracle and SQL databases, Citrix terminal services, wireless devices, mobile phones and many other services).• Project manager who spearheaded installations, upgrades, and network server configuration.• Executor of all support and training activities and IT staff supervisor.