Managed a 24x7 global enterprise Oracle ERP system supporting 200 operating units (OU’s) across 129 countries with over 300k internal users, 30k suppliers, and $36 billon in payables. Delivered service transition, security and vulnerability management, compliance, change management, and disaster recovery for multiple enterprise wide systems. Empowered and inspired teams to work independently and built capabilities through coaching and mentoring to maximize their potential. Led and mentored 6 GE leaders located both nationally and internationally.• Presided over 100 techno-functional consultant resources with expertise in Oracle Contracts, Sourcing, Purchasing, Account Payables, SQL, Java, XML, and Service Oriented Architecture (SOA).• Managed a $24 million operating budget while creatively meeting year over year budget challenges of 10-15%.• Met $700k extra budget challenge by consolidating IT operations with a single service provider while improving inefficiencies within operational processes.• Co-Championed ERP infrastructure upgrade to Exa Data/Exa Logic which resulted in $2M savings over a 3 year period • Facilitated the implementation of technical refreshes, upgrades, and patches including test and change management which ensured system stability and compliance.• Revitalized security and compliance initiatives across the IT Supply Chain including SOX compliance, Segregation of Duties reviews, ISO compliance, and SDLC adherence ensuring 100% compliance.• Improved business processes and centralized documentation fostering alignment of GE leaders to each key operational area that led to a 10% productivity gain.• Facilitated process change initiatives that simplified production monitoring and scheduling for ERP operations with horizontal service delivery model leading to $200k in savings.• Incubated strong partnerships with Finance and Accounts Payable teams to support month end close for 117 GE OU’s with less than 5% in close related defects.

Program Manager, Technology, and Compliance Leader for multiple enterprise wide collaboration applications (IBM Services Procurement, Oracle iSupplier Portal, and Energy Management System). Spearheaded vertical interface related processes with Oracle 11i EBS. Led a 16-person team consisting of project managers and operational resources leveraging lean operational practices while managing a $6 million operating budget.• Designed the support model and set the vision and service strategy for an enterprise wide Workforce Management System (IBM-Emptoris Services Procurement) leveraged by GE businesses and suppliers (120k users)• Championed multiple projects including application and infrastructure upgrade activities for IBM-Emptoris Services Procurement (Workforce Management System) that improved system performance and increased availability.• Managed multiple cross-functional projects leveraging (Lean/Agile) project methodologies involving the design, test, and deployment of ERP interfaces, which included both technical & functional implementations.• Led the reconciliation of 400k+ invoices per year across 5 applications valued at $5 billion annually and implemented consistent process improvements driving less than ½% in failures and holds each year.• Established a proactive monitoring process and dashboards to provide clear visibility to invoice interface failures and holds, ensuring on-time suppliers payments which resulted in $20M+ in discount loss savings.• Partnered with Sourcing function to implement Hadoop data mining which led to $700k in discount loss savings

Built, managed, trained, and mentored multiple techno-functional support teams ranging from supporting end users on Microsoft Windows, Microsoft office, Networking, VPN, and PC hardware troubleshooting inquiries to supporting Oracle HR, Oracle Purchasing, and eLearning. Led and supervised greenbelt projects with Lean Six Sigma to improve support processes, simplify customer experiences, and reduce operating costs.• Designed, implemented, and managed a centralized sourcing support service for GE Capital & Corporate• Built and implemented a supplier support service offering for 30k GE suppliers while driving process simplification and customer satisfaction• Led incident and requests management processes utilizing CRM management tools (Service Now, Support Central, and Kintana) while driving metrics to measure success (speed, quality, and customer satisfaction)• Orchestrated key performance metrics for measuring performance standards for operational processes excellence