Build and lead an org of 40 at a hyper-growth SaaS company responsible for Strategy, Operations andProgram Management (PMO). The goal of my org was to orchestrate the tools and processes used byProduct and Engineering to build and launch features to over 30,000 customers. We assembled the“playbook” that more than 1000 professionals use on a daily basis to build and deliver impactful software.● Implement product adoption programs to segment customers into meaningful cohorts and optimizeengagement during all stages of the customer journey to improve net retention.● Coordinate downstream go-to-market processes to ensure the effective launch of new features acrossProduct Marketing, Enablement, Sales, Support, and Customer Success.● Evolve processes and reporting motions from a single product to a multi-domain SaaS portfolio ofproducts including a repeatable product P&L to measure product performance.● Lead product org communications and executive offsites including presentation materials, agendas, and post-decision implementation.● Build scalable motion to capture and leverage Voice-of-the-Customer (Voc) feedback across multiplemediums to inform persona-specific engagement and retention strategies.● Provide ad-hoc solutions and program management on all projects that stretch across multiplefunctions or have a high degree of ambiguity.

Responsible for product vision and strategy for legacy and emerging SaaS products focused on advertising delivery validation and cross-platform measurement.● Operated as General Manager for Comscore’s Advertising products with responsibility over P&L,vision, and execution of SaaS products with more than $30M ARR.● Lead an organization of Product Managers, Engineers, Analytics, Designers, Product Marketing, Program Management, and all other key functions responsible for building and delivering Advertising products.

Served as the Chief of Staff to COO/CPO, responsible for leading a team with the sweeping mandate toevolve Comscore’s processes with a focus on scale, efficiency, and profitability. Was deeply engaged withthe Executive Leadership Team in building and executing strategies to improve corporate culture, initiative prioritization, resource allocation, and operational leadership.● Led the development of the company’s first product-level P&Ls, which informed investment and strategy across the entire product portfolio.● Responsible for the development and implementation of a $40M cost reduction plan (from a $400Mbase) which successfully returned the company to positive EBITDA. The plan combined offshoring,robotic process automation (RPA), organizational consolidation, and strategic reinvestment whileminimizing the impact on delivery.● Organize and lead executive quarterly business review sessions and coordinate product roadmapplanning.● Designed and deployed a comprehensive performance measurement system by building a datawarehouse and BI platform used to help executives analyze operational and financial KPIs from morethan a dozen disparate systems.

Oversaw performance and delivery of a real time lead management software application for Volkswagen and Audi. Managed a team of consultants responsible for custom analysis, reporting and optimization of online customer acquisition.● Led RFP response with Volkswagen and Audi that secured a successful $20M+ contract renewal.● Significantly reduced personnel expense through development of new processes and automation.● Drove 1.5% incremental growth in internet lead sales for Volkswagen by conceptualizing, developing and deploying a customer re-engagement call center initiative.

Product expert for leading custom asset verification and floorplan auditing software firm. Captured enterprise customer needs and feedback, translated into product requirements, and coordinated design and development of customized applications with software engineers.

Managed a successful 7-year career as a high-stakes poker player, leveraging advanced probability analysis and risk management expertise. Basically, I was a grinder.

Provide third level technical support to end users.