Business Process Management (BPM)Infrastructure & Business System Upgrades, 4/08 – 12/08• Deployed vendor (Wisor) electronic ticketing functionality saving $500k per year.• Delivered Dantel, Fujitsu, Infinera, & server HW & SW MACD infrastructure upgrades with improved environmental alarming & increased speed & enhanced functionality.• Established & facilitated regular structured project meetings & delivered real-time project status.• Developed, delivered, & managed project measurement metrics.Network Operations Center (NOC) M&A, 1/07 – 3/08• Received SVP recognition for on time delivery of promised functionality.• Co-managed operational integration of three (i.e., Broadwing, ICG, Looking Glass) acquired companies.• Facilitated “lessons learned” reviews & developed & published a “repeatable” WBS.PMO (Contract Consultant), 12/05 – 12/06• Provided Project Management Book Of Knowledge (PMBOK) expertise & delivered standardized Project Management Institute (PMI) & RUP artifacts & Methods & Procedures (M&Ps).• Consulted on identifying, embellishing, & documenting “best practices” & repeatable M&Ps.• Managed development & deployment of VoIP SW upgrades.

MACD Data & Voice Infrastructure• Deployed new servers & delivered Storage Area Networks (SAN), MS Windows 2003/SQL Server Database functionality, & increased network bandwidth. • Developed, & obtained approval for, business requirements & SOWs.• Developed & implemented SAP PS inter-organizational project management M&Ps.

Residential Customer Billing PMO• Attained CMM Level 2 certification & strengthened Level 3 M&Ps.• Delivered five projects containing FCC directed functionality.• Increased annual SW delivery cycle from three to four releases. • Managed, audited, & reported results of adherence to corporate M&Ps.

Medical Profession Certification & Licensing• Delivered scalable Oracle functionality & a user-centric Graphical User Interface (GUI).• Served as the DOH point of contact with vendor representatives for risks & issues mitigation.• Directed & coached DOH project team members.

Long Distance Re-Entry & DSL Business Solutions• Attained CMM Level 2 certification & implemented improved budget tracking, reporting, & variance analysis.• Managed & mentored five PMs who built & led project teams.• Directed improvements in, & adherence to, PMO, CMM, & Q-Gate M&Ps.• Developed, implemented, & enforced integrated SQA testing M&Ps.

SAP SQA, 7/97 – 12/99• Managed ten test engineers assessing upgraded SW quality & functionality (i.e., legacy system interfaces, Materials Management (MM), Plant Maintenance (PM), Production Planning (PP), Sales & Distribution (SD), & Work Flow (WF)).• Championed enforcement of standardized M&Ps resulting in more cost-effective SQA processes.• Only one production defect was detected across six deployments over 18 months.Wireless Communications, 6/96 – 6/97 • Received customer VP appreciation award.• Resolved customer & vendor functionality & service issues.• Managed real estate acquisition & construction for 240 base stations & two wireless Central Offices (Cos).• Directed integrated base station & CO installation & testing.