Jerry Mancini Email & Phone Number

Pittsburgh, PA, US

Pittsburgh, PA, US

Pittsburgh, PA, US

• Provided primary support to the network infrastructure which consisted of 10 servers, 45 clients and 10 printers. Resolved and documented reported problems in a timely manner.
• Built an intranet site for the exclusive use of the oversight team using WSS 3.0 and SharePoint Designer 2007 for document sharing and discussion boards.
• Setup user access and created groups in Active Directory.
• Edited group policies in Active Directory.
• Maintained DHCP scope and reservations for servers, clients and printers.
• Maintained email accounts for Exchange and Blackberry users.

• Started an IT consulting company focusing on Network Infrastructure Design and Implementation for small businesses clients.
• Upgraded a small business from a wireless workgroup of 10 users to a network domain utilizing 1 server and installed Windows Server 2003 Standard with Symantec Anti-virus Corporate 10.1.
• Virus removal, hardware and home network support for residential clients.
• Upgrades from Windows XP (custom install) and Windows Vista to Windows 7.

• I was the lead tech on the PW Campbell contract.
• Handled day to day trouble tickets for employees running Windows XP and Windows 7.
• Created users / groups and edited group policies in Active Directory.
• Replaced Symantec Corporate 10 with AVG Business Edition 8.5.
• Did daily maintenance on servers and clients.
• Replaced the Blackberry server and migrated all users over to the new server.

Roseland, New Jersey, US

• I was a part of a team of customer support specialists in the ADP call center who handled the day to day support of clients that used ADP payroll products.
• Supported all of ADP payroll products including their Citrix (hosted servers), web based, Oracle based and SQL based clients for their major account clients (50 – 1500 employees).
• Would rotate from the inbound team to the project management team. The PM team handled the more complex cases that required clients to be called back to fix the more complex issues.
• Used remote support software to configure client and servers to work with the software.
• Used case management software to log cases and take extensive notes on the issues clients where having and what was done to resolve the issues.
• Worked with ADP corporate on the extreme cases that needed the developers of ADP software’s attention to fix programming related issues.

Pittsburgh, PA, US

• Part of a team responsible for the network at West Allegheny School District.
• Coordinated and performed all support for clients and printers at the Middle School and the Elementary School.
• Responsible for all infrastructure related issues at the Elementary School.
• Scheduled and maintained backups for all servers at both locations using Veritas.
• Maintained scope for DHCP Server.
• Imaged machines with Norton Ghost Console.

• Coordinated installation of hardware, troubleshooting, configuration, and continued support of local area network.
• Conducted analysis and corrective action of technical problems associated with network and PC hardware and communications.
• Assisted in configuring several hardware Raid configurations and installed Windows 2000 Server for use as an Active Directory Server.
• Integral team member in creating a domain and introducing user accounts throughout the entire school.
• Maintained and provided support for domain administration.
• Maintained and generated scheduled backups for NT 4.0 Servers using Veritas.