Experienced Sales Agent

Power Search Realty LLC

Experienced Customer Service professional with extensive background in Training and team leadership. Recognized for the ability to think “outside the box” and create innovative and effective solutions to problems and maintain long lasting customer relationships. A loyal passionate, reliable employee that takes pride in hard worker with effective results.Provided main sales team support daily resolving escalated customer issues and complaints with all accounts. Selected as part of the Sales Team Support project which helped to correct accuracy of product ordered and ensured all orders were entered correct with correct discounts being applied to improve order entry accuracy from 72% to 95% in 2012. Oracle 11i Trainer Certified Partnered with Training Director in Lean Six Sigma team practices to create and maintain flow charts and complete standard training documents for Mechanical Lock business.

Handled in-coming calls for Customer Service Call center. Ensured all customers' needs were handled in a timely matter. Certified in Conflict Resolution and started training new call center associates in all facets of the customer service job. Effectively execute process changes and always looking to improve operational efficiencies. Oracle 11i Trainer Certified Certified in Train-the-Trainer from Career Innovations Certified in Conflict Resolution Techniques from Career Innovations Accomplished the development of all Mechanical Lock Product Training Manuals.Selected to interview new associates to ensure new quality customer service representatives were hired

Coordinated with upper management to create agreements on daily metric stats and then ensured Customer Service Team was meeting them. Entered and managed payroll and vacation requests. Developed and maintained all facets of training for Customer Service Call Center. Developed training document which ensured seasoned associates skills and updates were completed monthly. This provided consistency where every team member was held to company standards on customer satisfaction.Developed proactive communication and gained trust and rapport with top 10 customer base by handling all escalated difficult issues with prompt results and professionalism.Developed customer service Oracle System training document for whole Security Sector.

Interested in Customer Service/ Sales or Customer service training.

Experienced Customer Service professional with extensive background in Training and team leadership. Six Sigma Green Belt Certified

Ensured daily production numbers were completed. Also, balanced associate responsibilities where needed throughout all areas of supervision. Used Lean Six Sigma techniques to run and balance daily production. Controlled weekly payroll input and managed vacation day requests for the 57 associate's. Managed all disciplinary, training, and coaching for the team. Trained in Lean Six Sigma process to help covert lock lines from conveyor belt to the demand flow technology which reduced line errors and increased productivity and ensured good ergonomics and significant 90% reduction on injuries.

Responsible to make sure the daily lock production completed correctly. Established daily training with new associates. Helped when needed on the lock line for production. Provided leadership and daily direction for line rotation. Effectively communicated with team members to maintain clearly defined expectations.Proposed Several Cost reduction ideas that were implemented resulting in a cost reduction profit of 425 thousand dollars over 3 year period for company.