Jerry Martin Email and Phone Number

My principle purpose as the Human Resources Manager was to develop the human capital necessary to support the achievement of the financial, compliance, and strategic goals of my home store location, while positively contributing to the long-term success of the market, region, and company. I also had the primary responsibility to anticipate talent needs and address them through strategic recruiting, staffing and training. Also, to motivate and retain existing talent by anticipating and responding to human resource issues as they arose. Additionally, I was responsible for developing the leadership skills of the Department Managers and Assistant Store Managers while actively coaching the entire store management team. To accomplish this, I used my knowledge of human resource legal requirements, trends, and practices and was aware of their impact on the management and operation of the business. I approached the business strategically, partnering with the Store Manager, studying market trends and developing short and long-term plans for driving employee engagement and retention in the store. In addition, I was expected to model effective communication and leadership in the store, while consistently applying policies, management practices, and legal requirements.

On-site HR / Office Manager overseeing up to 150 personnel. Managed hiring, training, scheduling, employee development, and report analysis. Direct reports included six office associates managing cash, customer service and report/file maintenance. Developed store-wide and individual Action Plans.- Human Resources: Oversaw eRecruitment, hiring, training, grievance procedures, terminations; facilitated evaluations, Employee Surveys and payroll time & attendance; assisted with Workers Compensation claims.- Training: Conducted new-hire orientation; set-up/assigned new employee ID/user numbers; coordinated corporate computer training. Provided on-site management training (new Loss Prevention, HR Managers).- Reporting: Analyzed multiple reports detailing staff forecasting, customer satisfaction, payroll hours, turnover, HRIS issues, 60-day reviews and other management, quality and compliance reports.- Human Resource Information Systems (HRIS): Utilized PeopleSoft, eRecruiting, USIS, Maximus, Escreen, Workforce Management (WFM) Payroll Reports System (converted from SSG system).- Noted contributions: Significantly improved morale, retention and customer satisfaction ratings (brought store from last in District to Grade A on Human Capital Scorecard). Initiated Employee Recognition Programs boosting morale/productivity. Developed multiple new policies (attendance, smoking, equipment and cell phone use). Created SOP manuals for management team.

Held primary role in office and patient relations functions for physician private practice with three locations, 13 medical professionals, Office Manager and up to nine support staff. Keyholder for all facilities. Handled appointment scheduling, patient check-in/out, systems administration and assistance with medical records, billing (all insurances, Medicare, Medicaid), collections, courier and banking functions.- Appointments: Scheduled allergy shots and appointments at Allergy Clinic and Sleep Disorders Network in Christiansburg main clinic and Wytheville satellite office (managed all office functions when on-site weekly). Total appointments averaged 50-65 daily; made follow-up/reminder calls for appointments.- Pre-appointment coordination: Communicated with patients regarding insurance coverage, co-pay, documents needed at appointment time and medication requirements prior to appointment.- Patient Check-in/out: Promoted strong clinic-patient relations; greeted patients, guided them through the process and responded to inquiries relating to check-in, insurance verification and co-pay collection.- Medical Records: Assisted with input of medical records (new patient information/updates); provided copies of medical records (ensuring HIPAA compliance) to patients, providers and hospitals.- Insurance Billing / Collections: Served as back-up to Billing & Collections Manager. Held integral role in bringing delinquent accounts up-to-date (expediting of claims processing, follow-up calls, court action).- Systems Administration: Maintained medical records software and network systems; assisted with new-hire and in-service training; coordinated troubleshooting/repair.- Noted contributions: Cross-functional trainer, mentor and resource to all staff on front office, insurance, collections and IT systems. Scheduled pharmaceutical rep meetings/luncheons with physicians and RN staff.