Jerry Mussack, Emba

Jerry Mussack, Emba Email and Phone Number

Director of Information Technology | Head of Technology | Head of IT | VP Enterprise Risk Management | Virtual CIO | Startup & Early Growth Companies | Hyper Growth, Cybersecurity | IT Operations @ Mussack Biz Tech LLC
Jerry Mussack, Emba's Location
San Francisco Bay Area, United States, United States
Jerry Mussack, Emba's Contact Details

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About Jerry Mussack, Emba

Technology Leader with success transforming IT operations and system/application infrastructures for B2B and B2C companies. I build tech infrastructures for startup and early growth companies with up to 500 employees. My special talent is creating robust, scalable, compliant processes and enterprise architectures to support hyper-growth across multiple industries. I establish trusted relationships with business executives and IT leaders, articulate technology applications and potential benefits, and gain buy-in of decision-makers across departments to implement solutions.Some successes at SWIFTLY SYSTEMS, ONTARA IT SOLUTIONS, and UNITED LABOR BANK:✦ HYPER GROWTH ONBOARDING (Swiftly): To support 200% annual growth, introduced 3rd-party computer build automation and checklist for new employees. Moved employee computer first-day delivery and provisioning from 70% to 95% within 4 months.✦ FIRST COMPLIANCE FRAMEWORK (Swiftly): Led 10 team members from multiple functions to audit depts and set up first compliance program and framework designed to scale as company grows. Program includes Information Security Program, Incidence Response Program, and Business Continuity Program. Manage compliance for IT and Engineering.✦ SOFTWARE EXPENSES ACCOUNTING & SAVINGS (Swiftly): Partnered with CFO to identify/properly account for all company software expenses. Within 3 months, 95% of software expenses were being tracked allowing licensing and other software costs to be cut 10%.✦ CYBERSECURITY TRAINING (Swiftly): Partnered with HR to develop/deliver training for Info Security and HR areas. Deployed Security Awareness Training and Phishing testing. Achieved employee participation rate of 75% - substantially above industry rate.✦ MANUAL LABOR SAVINGS (Ontara): Subject matter expert implementing customer NetSuite integrations for human capital management (HCM), ERP, identity management, and cloud storage, greatly improving security and simplifying company operations. Major projects include employee onboarding, accounts payable, and manual labor/headcount overhead elimination.✦ SECURITY & COMPLIANCE OFFERINGS (Ontara): Utilized background in bank IT security and financial auditing to develop/launch security awareness training and compliance evaluation offerings impacting 10% of sales.✦ BANK SECURITY OFFICER (UL Bank): Directed Customer Info Security and Protection Program and GLBA compliance. Set up comprehensive Security Awareness training, Info Security Risk Assessment, and Security Incident Response Plan (FFIEC guidelines).

Jerry Mussack, Emba's Current Company Details
Mussack Biz Tech LLC

Mussack Biz Tech Llc

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Director of Information Technology | Head of Technology | Head of IT | VP Enterprise Risk Management | Virtual CIO | Startup & Early Growth Companies | Hyper Growth, Cybersecurity | IT Operations
Jerry Mussack, Emba Work Experience Details
  • Mussack Biz Tech Llc
    Principal Consultant
    Mussack Biz Tech Llc May 2024 - Present
    Fractional IT DirectorIT ConsultantTechnology Risk Management Consultant
  • One Bread Foundation, Inc.
    Chief Operating Officer
    One Bread Foundation, Inc. Jan 2024 - Present
    San Ramon, California, Us
  • Swiftly
    Information Technology Services Manager
    Swiftly Jan 2022 - Mar 2024
    Seattle, Washington, Us
    Built IT function to support company hyper-growth while transitioning from shared IT management to centralized model. Established standard IT processes and security controls. Assumed technical and financial management of multiple systems supporting 200+ employees and contractors across 40 states and 10 countries. Created corporate compliance framework. Report to Chief People Officer (CPO).LEADERSHIP ENGAGEMENT: Established trusted relationships and meet with leadership team, including CFO/Controller, Chief People Officer, Head of Business Development, SVP Operations, and Head of Engineering to discuss high-profile issues.TECH ROADMAPS: Develop(ed) roadmaps for Security, Remote Access (for internal personnel), Systems, and Productivity.SOC2 / COMPLIANCE: Took charge of SOC2 compliance. Built processes, information security program, compliance roster, and business continuity plan. In 9 months, prepared company for audit phase and successfully achieved SOC2 Type 1 certification.CLIENT SUPPORT PROCESS REDESIGN: Due to success in revamping internal support, requested to design new 24/7 front-line client/ retailer support function. Collaborated across client-facing depts to design/currently build out scalable client Support DeskCLIENT-FACING SUPPORT PORTAL: Designed client support portal serving as client intake platform and communication space for notifications.NEW VENDOR MANAGEMENT PROGRAM: Determine license level and engage in contract negotiation. Configure security and integration settings, create user documentation, and deploy new systems.IT LEADERSHIP & GROWTH STRATEGY: Established processes and currently creating strategy and business case to grow team; won conditional executive approval.SERVICES PROVIDER (MSP) NEGOTIATIONS: Negotiated end of 1-year, pre-paid contract with 6-month refund and set up mixed model with in-house system design and mgt. and outsourced providers.
  • Ontara It Solutions
    Consultant And Coo
    Ontara It Solutions Sep 2016 - Jan 2022
    Pleasanton, California, Us
    Lead up to 4 direct and consulting reports (helpdesk, mid-level technicians, senior engineers) to transform client Windows-based business operations, and system/application infrastructures. Enhance vendor relationships. Develop vision and strategies and lead internal, client, and consulting resources to deliver solutions impacting operational efficiencies and infrastructure stability, bandwidth, and security. CUSTOMER EXECUTIVE ENGAGEMENT: Establish trusted relationships with client CEOs, COOs, IT Managers, and owners. Articulate enterprise technical vision and strategies to secure data and improve operations at lower costs.STARTUP INFRASTRUCTURES: Consult(ed) with multiple startup companies to design and build/re-build robust, scalable networks and IT processes supporting growth in first years from 10 to 200+ employees.CUSTOMER IT STAFF: Team Lead for Managed IT Services delivered to multiple clients across many industries. Oversee helpdesk efforts and direct team support in hands-on role for IT infrastructure, cyber security, application environments, and escalations.DISTRIBUTION & RESELL PARTNERSHIPS / REVENUE ENHANCEMENTS: Drove efforts to locate Microsoft Cloud Service Provider (CSP) distributors and Cisco Meraki partners enabling Ontara to offer same services at same or lower costs while gaining share of revenues.SECURITY & COMPLIANCE OFFERINGS / SECURITY AWARENESS TRAINING: Utilized background in bank IT security and financial auditing to develop/launch security awareness training and compliance evaluation offerings impacting 10% of sales.TICKET BACKLOG: Took charge of open customer tickets, prioritized issues, streamlined workflows, initiated weekly ticket review sessions, and developed customer-centric culture. In 12 months, reduced backlog from 600 to <130 open tickets.
  • Intivix
    Senior Customer Project Director / Professional Services Team Manager
    Intivix Feb 2014 - Aug 2016
    Las Vegas, Nevada, Us
    Directed 4 customer project engineers and up to 10 matrix helpdesk/desktop personnel to support internal datacenters and manage up to 35 concurrent projects across all phases. Quoted and implemented customer projects. PRODUCT PORTFOLIO / CRITICAL CLIENT PROJECT OVERSIGHT: Took the lead on critical client projects, including client onboarding, server virtualization, compliance preparation, and Business Continuity/Disaster Recovery planning, documentation, and implementation.HYBRID DATACENTER MIGRATION: Developed business case, gained executive buy-in, and drove consolidation of physical data centers and migration to hybrid data center/cloud environment for client-hosted assets, capturing $150K annual headcount savings.REGIONAL UNITED WAY: Co-designed remote failover datacenter site and related DR testing plan. Created Business Continuity Plan including end-user training, testing strategy and execution, implementation triggers, and documentation for the Board.
  • Auditone, Llc
    Senior Auditor (It / Information Security)
    Auditone, Llc Jul 2013 - Feb 2014
    Buena Park, Ca, Us
    Audited business continuity plans, IT governance, and information security programs of 20+ community banks and credit unions. Conducted vulnerability assessments and social engineering attacks to assist financial institutions prepare for regulatory examinations.
  • Mussack Consultancy
    Information Technology Consultant
    Mussack Consultancy May 2012 - Feb 2014
    Designed and implemented phone systems, email, and IT management systems for local businesses, schools, and local churches. Contracted with Robert Half to support and document networks, phone systems, and applications for their customers.TOP SPEED DATA COMMUNICATIONS: Represented company to local companies and assisted stakeholders to evaluate solutions and obtain appropriate Cloud and telecom contracts.
  • United Labor Bank
    Senior Vice President / Technology & Product Development
    United Labor Bank Jun 2006 - Apr 2012
    Walnut Creek, California, Us
    Built team and led IT infrastructure modernization and IT support/enablement. Created technology vision and worked across departments partnering with business executives to revamp operations. Collaborated with all departments to achieve bank-wide regulatory compliance.CO-COMPLIANCE OFFICER: Managed 3rd party vendors, including initial and annual vendor risk assessments. Developed Enterprise Risk Assessment process and scoring methodology and trained department leads on use.BANK SECURITY OFFICER: Directed Customer Information Security and Protection Program and GLBA compliance. Set up comprehensive Security Awareness training, Information Security Risk Assessment, and Security Incident Response Plan (FFIEC guidelines).NEWLY ACQUIRED BANKING SYSTEM: Optimized newly implemented ERP banking system Jack Henry CIF 20/20.NETWORK RELIABILITY / CORPORATE COMMUNICATIONS: Deployed enterprise email and collaboration system with mobile access, internal VoIP PBX system, and MPLS WAN (3-year ROI) driving network uptime to 99.99%.CHECK DEPOSIT ELECTRONIC PROCESSING: Key driver of check imaging system allowing check deposits to be processed electronically. Within 14 months, achieved ROI with near zero statement errors, significantly improving customer service.BEHAVIOR-BASED ANTI-FRAUD: Recommended/deployed behavior-based anti-fraud system and trained operations personnel.BUSINESS CONTINUITY CHAIRMAN: Drove re-development of Business Continuity Plan. Led Business Impact Analysis, redesigned systems to meet RPO and RTO, set up failover network and data systems, and trained management and staff.
  • Peterson Holding Company
    Is Services Manager
    Peterson Holding Company May 1999 - Jun 2006
    Led 8 team members to provide helpdesk and network application support for 1000 employees at 20 locations. Primary architect for all network, server, and desktop operations. IS/security Subject Matter Expert. Maintained 99.997%+ network uptime for 6 years. Centralized helpdesk and deployed technologies to avert Helpdesk headcount growth as company grew 400%.

Jerry Mussack, Emba Education Details

  • Quantic School Of Business And Technology
    Quantic School Of Business And Technology
    Strategy And Leadership
  • University Of California, Berkeley
    University Of California, Berkeley
    Physical Sciences

Frequently Asked Questions about Jerry Mussack, Emba

What company does Jerry Mussack, Emba work for?

Jerry Mussack, Emba works for Mussack Biz Tech Llc

What is Jerry Mussack, Emba's role at the current company?

Jerry Mussack, Emba's current role is Director of Information Technology | Head of Technology | Head of IT | VP Enterprise Risk Management | Virtual CIO | Startup & Early Growth Companies | Hyper Growth, Cybersecurity | IT Operations.

What is Jerry Mussack, Emba's email address?

Jerry Mussack, Emba's email address is jm****@****ara.com

What is Jerry Mussack, Emba's direct phone number?

Jerry Mussack, Emba's direct phone number is +151056*****

What schools did Jerry Mussack, Emba attend?

Jerry Mussack, Emba attended Quantic School Of Business And Technology, University Of California, Berkeley.

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