Jerry Chandler

Jerry Chandler Email and Phone Number

Delivery Manager @ Kāinga Ora - Homes and Communities
Wellington, New Zealand
Jerry Chandler's Location
Wellington, New Zealand, New Zealand
Jerry Chandler's Contact Details

Jerry Chandler personal email

About Jerry Chandler

Having spent 30+ years in the IT industry I have built a wealth of experience both technical and managerial. The last 10 years have been in Service and Project Delivery roles in vendor and client organisations. Most recently I have been managing a programme of lifecycle management ensuring modern, robust and secure services are delivered to our people and customers.Although I am well versed in more traditional service and project management techniques I have found the collaboration and building of relationships, necessary within the new ways of working, enhance the understanding of customers' immediate needs and deliver better services to support and enhance their delivery to their customers. Previously certified as a Sybase DBA Professional and having attained the ITIL Certificates in versions 2 & 3, I am also qualified as a MSP and Prince2 Practitioner.Specialties: Programme/ Project ManagementService ManagementContinuous ImprovementITILTeam Management / Leadership

Jerry Chandler's Current Company Details
Kāinga Ora - Homes and Communities

Kāinga Ora - Homes And Communities

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Delivery Manager
Wellington, New Zealand
Jerry Chandler Work Experience Details
  • Kāinga Ora - Homes And Communities
    Delivery Manager
    Kāinga Ora - Homes And Communities
    Wellington, New Zealand
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  • Kāinga Ora - Homes And Communities
    Programme Manager
    Kāinga Ora - Homes And Communities Nov 2018 - Present
    Wellington & Wairarapa, New Zealand
    Managing a rolling Programme/Portfolio of improvement projects and initiatives across the technology landscape including legacy system upgrades/migrations and delivering new capabilities. Recent achievements include the delivery of technology to support flexible working, core system upgrades and migrations to cloud technologies.
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  • Anz
    Project Manager
    Anz Jul 2018 - Nov 2018
    Wellington & Wairarapa, New Zealand
    Working with ANZ Bank through Techspace on the Windows 10 Virtual Desktop development. Utilising Agile Project Management techniques for iterative development and a DevOps model across technology and business teams.Communication has been the key to success in this project with great gains in bridging the divide between development and support teams. This has engendered a spirit of collaboration and understanding between the teams so that each knows what is required, when and all are working towards the same goals.
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  • Royal New Zealand Plunket Society, Inc. (Rnzps)
    Project Manager
    Royal New Zealand Plunket Society, Inc. (Rnzps) Jun 2016 - Jul 2018
    Wellington & Wairarapa, New Zealand
    Plunket have embarked on a technology journey to enhance the delivery of services to New Zealand families through mobile applications and internet-capable devices. To support this journey I have been managing a portfolio of infrastructure projects including connectivity / access management services, Windows 10 SOE Development, Migration to MS Office 365 and a cloud based firewall replacement. Renegotiated vendor contract for WAN and Mobile services.
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  • Spark Digital Nz
    Service Standards Manager
    Spark Digital Nz Nov 2014 - Jun 2016
    Wellington & Wairarapa, New Zealand
    In a cross-over from Service Improvement to Service Standards, I contnue to provide advice and guidance across a number of Improvement Programmes whilst working to define and implement standards across the Service Management spectrum.This role has included working closely with transition teams to develop the due dilligence framework and transition methodology whilst also establishing a stanards framework of service management practices.
  • Spark Digital
    Service Improvement Programme Manager
    Spark Digital Nov 2013 - Nov 2014
    Manage a cross-team Continuous Improvement Programme to enhance delivery of managed infrastructure and project services. Utilising the Deming Cycle in quarterly sprints to identify opportunities for improvement and drive multiple initiatives to streamline, improve effectiveness and efficiency of delivery processes, to ensure the attainment of defined service metrics and SLAs.A hugely successful programme of improvements is now used as the basis for future improvements across multiple accounts and business towers.
  • Anz
    Technical Project Manager
    Anz Mar 2013 - Oct 2013
    Wellington
    Managing technical projects including the upgrades of Solaris, Sybase and Oracle within the bank's environments and develop a framework of processes to ensure the on-going maintenance of security management across multiple platforms.
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  • Ministry Of Business, Innovation And Employment
    Service Process Manager
    Ministry Of Business, Innovation And Employment Nov 2012 - Feb 2013
    The Terrace, Wellington
    Establishing Serivce Management practices and governance framework.
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  • Accident Compensation Corporation
    Senior Project Manager
    Accident Compensation Corporation Apr 2012 - Oct 2012
    Wellington
    Contract role to manage the transition of ICT Services Provider for ACC. A wide role including the implementation of Service Desk, CMDB and monitoring tools, integration of ITIL processes across multi-vendor model and transition of infrastructure management services.
  • Fujitsu
    Service Delivery Manager
    Fujitsu Sep 2009 - Apr 2012
    Wellington
    Managing the delivery of Managed Services into a number of customers including major government departments, local government agencies and private organisations. Dubbed "The CEO" of the account, this role covers all aspects of financial management, technical delivery and customer service management.
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  • Fujitsu
    Contract Transition Manager
    Fujitsu Jul 2009 - Sep 2009
    Manage the implementation of new Service Desk and System Monitoring tools to deliver services contracted in a new agreement with a major government department.New agreement was based on ITIL Service Principles providing business and supporting IT services.
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  • Zephyr Consulting
    Contract Consultant
    Zephyr Consulting Jul 2008 - Apr 2009
    Contract at MED in Wellington acted as Customer Services Manager and Chief Technology Officer.Majority of the role is business liaison and set up of Service Management Office using ITIL V3 principles. My current objectives are the creation of a single Service Desk for the multi-vendor environment and the creation of a Service Catalogue.
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  • Asparona
    Wellington Delivery Manager
    Asparona Jul 2007 - Jul 2008
    Service Delivery Manager and Project Manager delivering Oracle Support and Consultancy Services to the Wellington client base
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  • Department Of Internal Affairs (New Zealand)
    Integration Manager
    Department Of Internal Affairs (New Zealand) 2004 - 2007
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Jerry Chandler Skills

It Service Management Itil Service Delivery Project Delivery Service Improvement Project Management Service Delivery Management Prince2 Integration Service Management Management Governance Managed Services Service Desk Process Improvement It Strategy Business Process Improvement Stakeholder Management Prince2 Practioner

Jerry Chandler Education Details

  • Technical College
    Technical College
    Computer Studies
  • Kimbolton School
    Kimbolton School

Frequently Asked Questions about Jerry Chandler

What company does Jerry Chandler work for?

Jerry Chandler works for Kāinga Ora - Homes And Communities

What is Jerry Chandler's role at the current company?

Jerry Chandler's current role is Delivery Manager.

What is Jerry Chandler's email address?

Jerry Chandler's email address is ra****@****ail.com

What schools did Jerry Chandler attend?

Jerry Chandler attended Technical College, Kimbolton School.

What skills is Jerry Chandler known for?

Jerry Chandler has skills like It Service Management, Itil, Service Delivery, Project Delivery, Service Improvement, Project Management, Service Delivery Management, Prince2, Integration, Service Management, Management, Governance.

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