Jerry Chandler Email & Phone Number

Wellington, New Zealand

Wellington & Wairarapa, New Zealand

Managing a rolling Programme/Portfolio of improvement projects and initiatives across the technology landscape including legacy system upgrades/migrations and delivering new capabilities. Recent achievements include the delivery of technology to support flexible working, core system upgrades and migrations to cloud technologies.

Wellington & Wairarapa, New Zealand

Working with ANZ Bank through Techspace on the Windows 10 Virtual Desktop development. Utilising Agile Project Management techniques for iterative development and a DevOps model across technology and business teams.Communication has been the key to success in this project with great gains in bridging the divide between development and support teams. This has engendered a spirit of collaboration and understanding between the teams so that each knows what is required, when and all are working towards the same goals.

Wellington & Wairarapa, New Zealand

Plunket have embarked on a technology journey to enhance the delivery of services to New Zealand families through mobile applications and internet-capable devices. To support this journey I have been managing a portfolio of infrastructure projects including connectivity / access management services, Windows 10 SOE Development, Migration to MS Office 365 and a cloud based firewall replacement. Renegotiated vendor contract for WAN and Mobile services.

Wellington & Wairarapa, New Zealand

In a cross-over from Service Improvement to Service Standards, I contnue to provide advice and guidance across a number of Improvement Programmes whilst working to define and implement standards across the Service Management spectrum.This role has included working closely with transition teams to develop the due dilligence framework and transition methodology whilst also establishing a stanards framework of service management practices.

Manage a cross-team Continuous Improvement Programme to enhance delivery of managed infrastructure and project services. Utilising the Deming Cycle in quarterly sprints to identify opportunities for improvement and drive multiple initiatives to streamline, improve effectiveness and efficiency of delivery processes, to ensure the attainment of defined service metrics and SLAs.A hugely successful programme of improvements is now used as the basis for future improvements across multiple accounts and business towers.

Wellington

Managing technical projects including the upgrades of Solaris, Sybase and Oracle within the bank's environments and develop a framework of processes to ensure the on-going maintenance of security management across multiple platforms.

The Terrace, Wellington

Establishing Serivce Management practices and governance framework.

Wellington

Contract role to manage the transition of ICT Services Provider for ACC. A wide role including the implementation of Service Desk, CMDB and monitoring tools, integration of ITIL processes across multi-vendor model and transition of infrastructure management services.

Wellington

Managing the delivery of Managed Services into a number of customers including major government departments, local government agencies and private organisations. Dubbed "The CEO" of the account, this role covers all aspects of financial management, technical delivery and customer service management.

Manage the implementation of new Service Desk and System Monitoring tools to deliver services contracted in a new agreement with a major government department.New agreement was based on ITIL Service Principles providing business and supporting IT services.

Contract at MED in Wellington acted as Customer Services Manager and Chief Technology Officer.Majority of the role is business liaison and set up of Service Management Office using ITIL V3 principles. My current objectives are the creation of a single Service Desk for the multi-vendor environment and the creation of a Service Catalogue.

Service Delivery Manager and Project Manager delivering Oracle Support and Consultancy Services to the Wellington client base

Hnd, Computer Studies

Education record