Jerry Patterson Email & Phone Number

Midland, Michigan

Tasks• Implementation consultant for: • Cash Application Manager • Salesforce NetSuite Smartconnector • Salesforce OpenAir Smartconnector • SVB Reconciliation Smartconnector • ADP Smartconnector • Custom Integrations• Second level of Support for "High Tech" Smartconnectors

Fishers, In

Tasks• First response for new Salesforce Connect/LiNK Maintenance cases• Project Manager for new Salesforce Connect/LiNK implementations• Salesforce Connect/LiNK functional tester• Salesforce Connect/LiNK Trainer for onboarding process of new employees• Account Manager for Salesforce Connect Premier Support customers• Internal Salesforce Administrator

Fishers, Indiana

Tasks• Dedicated Account Manager for up to 9 Tier3 customers• Conduct weekly and monthly status meetings to track status and hour utilization for Tier3 customers• First response to new cases from Tier3 customers• Provide resources within Alternative’s subject matter experts for new Tier3 cases• Handle discussions with ERP support on behalf of Tier3 customers• Add to the internal knowledge base of ERP solved issues

Burnsville, North Carolina

Tasks• Place orders for majority of MRO items, including but not limited to: laser maintenance parts, lumber, weld wire, paint supplies, electrocoat supplies, and shipping supplies• Monitor and order inventoried Kanban parts• Submit new chemicals, including paint, for approval• Order paint for all truck bodies• Monitor Nitrogen, Argon, and Oxygen levels at facility• Place orders for MRP-driven parts• Quote new parts with suppliers• Maintenance of parts including: lead times, pricing, supplier hierarchy, and ordering method• Liaison between assembly line associates and suppliers who provide vendor-managed parts• Rectify receiving and pricing issues for expedient supplier invoice processing• Expedite parts at notification of shortages• Monitor and regulate MRO parts as a representative for the Burnsville site and member of the Corporate MRO TeamAchievements• Tested R12 upgrade of Oracle systems for the Purchasing Responsibility as part of the Super User Team before corporate-wide implementation• Led RCI (Rapid Continuous Improvement) event to standardize paint supplies, adhesives, and sealants across all Altec divisions that generated over $150,000 in projected annual savings• Revitalized Kanban ordering process

Indianapolis, Indiana

Tasks• Coordinate with Scheduling to schedule print jobs to finish in a timely manner• Coordinate with Purchasing to ensure substrate, cartons, pallets, hardware, and other material are available for operations that require them• Coordinate with outsourcing vendors to ensure proper delivery of finished goods• Provide layout instructions file information for prepress operators• Approve proofs before production• Provide press and cutting instructions for production operations• Provide packing, assembly, and disposition instructions to finishing operations• Approve/Deny discrepancies in print• Responsible for on time delivery of all print material and hardware to client• Responsible for providing CCI information for items shipping to Canada Achievements • Completed Lean Enterprise at Pratt (LEAP) training• Created a replenishment system for pallets used in shipping to Canada• Assisted on-site during signage installation of a Lowes Canada store• Directed all outsource pack operations for packout of two Lowes Canada stores• Organized all hardware for shipment to Lowes Canada stores• Defined standard operating procedures for all Production Coordinators while a part of the Job Improvement Task Force• Led a group with the task of maintaining a 40% margin while transitioning from production at Pratt to production at our outsource partner in Canada for all Lowes Canada stores• First to implement the Project function using our ERP system• Collaborated with the ERP team to create a function in Epicor that displays all pertinent shipping information across all Value Streams