-Managed a team of 17 members responsible for handling clients based in South Asia and Oceania-Provided one-on-one coaching to team members to improve their skills and develop future leaders-Developed and managed team strategy and implemented various initiatives to improve program level-Ensured team met KPIs in terms of productivity, daily call targets, action rate, and conversion rates-Achieved top English market ranking in Q3 2022-Consistently achieved KPIs for revenue, CSAT, and other metrics

-Managed a portfolio of over 150 SMB clients, responsible for driving revenue growth-Maintained excellent relationships with existing clients to ensure customer satisfaction and retention-Customized products and services to meet clients' needs and support their unique advertising objectives-Advised clients on optimizing their Facebook campaigns to achieve the best ROI-Consistently achieved quarterly sales targets-Awarded Employee of the Month in June 2020 for outstanding performance and contributions to the team-Recognized as Top Producer for the month of May and June 2020-Received the Top CSAT award for the month of May 2020.

-Harnessed sales opportunity, generated leads, target identification and classification-Reached out to new customers and delivered presentations or pitches outlining the benefits of services-Met client's requirements and customised the product/services as per their needs-Maintained relationship with all clients by providing consistent sales services and follow up requests-Identified service improvements or new suggestions by remaining current on industry trends, market activities and competitors -Collaborated with other divisions on client’s request