Jerry Pennington Email & Phone Number

Norcross, Georgia, United States

Norcross, Georgia, United States

Coolray Field

Oversee and manage the Ticket Sales Department, which consists of eight full-time sales reps and two seasonal trainees.Oversee and manage the Ticket Operation Department, which consists of one full time employee and one seasonal. Coordinate and lead sales training for group sales, outside sales and inside sales reps. Training consists of industry best practices in customer service, relationship building and sales techniques. Generate and distribute qualified sales leads among reps.Establish weekly and annual sales and outbound phone call goals for entire staff.Utilize CRM system to manage leads, client interaction, staff productivity and email marketing. Utilize Cisco call software to track calls and managing inbound ticket queue. Develop new sales initiatives and products that capitalize on hot topics and unique opportunities.Responsible for season memberships, groups and partial package sales to companies and individuals by cold calling and face to face meetings.Utilized proficiency in the Archtics ticketing program, TicketMaster Host program as well as Microsoft Office and SCORE CRM software.Escalation point of any high-level customer service issues within the ticket office.Under my direction and leadership, revenues have grown by 8%.

Implement and execute the strategies set industry best practices that led to a $9,000 increase in group sales. Hire, train and manage department of four full-time and two seasonal employees. Coordinated and led preseason group sales bootcamp for sales staff. Manage seat inventory to maximize revenue for plans, groups and individual game sale.Utilize CRM system to manage leads, client interaction and staff productivity.Responsible for season tickets, groups and partial package sales to companies and individuals by cold calling and face to face meetings.Provided superior service to current and prospective clients.Utilized proficiency in the Archtics ticketing program, TicketMaster Host program as well as Microsoft Office and SCORE CRM software.Game day duties consist of servicing season ticket holders and groups in attendance. Also, supervising Account Executives and assigning game day duties to staff.Over $1.4 Million in total sales as the Assistant Sales Manager.

Over $2 Million in total sales generated during in my time as an Account Executive.Generate new season ticket, partial package group sales and luxury suite sales.Responsible for renewals of full season, partial plans, groups and luxury suite packages. Customer Service liaison between ticket office and ticket holders.Assist in the development of new season ticket packages.Manage Box Office during events and supervised game day staff.Balanced money drawers and prepared cash deposits at conclusion of each work day.Responsible for daily ticket reports, deposits and filling online orders. Assist the Ticket Operations Manager and Sales Manager with various ticket operations tasks. Served as the interim Ticket Manager from June 2011 – October 2011 and August 2013 - October 2013.

Responsible for season ticket and groups sales to 2 NASCAR events and one NHRA event. Cold calling and face to face meetings with individuals and compnaies. Helped develope new ticket packages and incentives for current and prospective ticket holders.

Responsible for season tickets, groups and partial package sales to companies and individuals by cold calling and face to face meetings. Game day duties consisted of managing ticket takers and greeters.