Knowledgeable Telecommunications Systems Engineer.Dedicated with 20 plus years in a rapidly evolving industry. Fluent in everything from old school analog A.K.A tip and ring, voice over IP, SIP, Voice mail, contact center, mobile applications to name a few. Over the last 20 plus years I have dedicated time to understanding the needs of businesses and have worked towards their goals. I have helped to provide painless management of project rollouts, training admin staff and end users to ensure a smooth transition while continuing to provide support daily. Being detail oriented with thorough follow-through and excellent communication skills have helped me provide all this successfully and I hope to continue on this road for a long time to come. At the end of the day a happy customer is my goal.