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Jerry Carr is listed as Experienced Director known for driving broad organizational initiatives based in Mason, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Jerry Carr.
Jerry Carr previously worked as Director Of Credit Support Operations at Macy’S Inc. and Director of New Product Development and Major Initiatives at Macy'S Credit And Customer Services. Jerry Carr holds Bachelor’S Degree, Business Administration And Management, General, 3.0 from University Of Cincinnati College Of Business.
Experienced Director and Manager known for; driving broad organizational initiatives in diverseoperational, production and call center environments. Subject Matter Expertise in expense planning, workforce management, consolidations, outsourcing, process improvement and credit card/payment technologies. Led teams during periods of rapid growth and change by boosting accountability and developing bench strength across divisions. An ability to guide new projects, leverage resources, and provide post-implementation support to reach objectives.
Listed skills include Expense Planning And Forecasting, Account Reconciliation, Finance, Financial Statements, and 17 others.
A career timeline built from the work history available for this profile.
*Centralized all Credit support functions for Macy's Credit and Customer Service including expense planning and forecasting, work force management, reporting and data analytics as well as daily call center staffing, service level monitoring and System stability monitoring. *Support functions encompass more than 1,500 FTEs and $85 million in operating.
Mson, OH
*Piloted a Macy's prepaid debit card product that was tested in 6 markets. *Required agreements with market research, 3rd party program provider, Kiosk manufacturer, 3rd party bank, MasterCard as well as building relationships with Divisional Marketing and the Macy's Stores team. *Led the process improvement initiative for Macy's Credit and Customer.
Westchester, OH
* Managed operations including: Gift Card Distribution and Inventory, Remittance Processing, Credit Card Embossing and Mailing, Image Processing and Warehousing. Responsibilities include daily operations management, expense planning, hiring, service contracts, material contracts and inventory management. *Managed the first reverse auction for supply.
Mason, OH
*Managed daily operations of call center with more the 200 associates. *Improved call center operations by expanding VRU options improving service and reducing agent answered volume by 9%. *Collaborated with Systems team to install call management tool (best service routing), maximizing the utilization of staff at 4 domestic facilities improving staff.
Mason, OH
*Daily operations management of Remittance Processing, Credit Card Embossing and Mailing, Image Processing and Warehousing. Responsibilities include daily operations management, expense planning, hiring, service contracts, material contracts and inventory management. *Cost justified and installed image capture remittance processing system. Leading edge.
Mason, OH
*Started the Payment Processing department for Federated Department stores. *Successful proof of concept for one Division of Federated resulted in decision to move forward with centralizing all Credit card payments for Federated.
Cincinnati, Ohio Area
*Managed staff responsible for cash letter adjustments between 53 and correspondent banks as well as Federal Reserve Bank. *Cost justified and implemented research management tool (Vector IV) that automated the tracking of pending adjustments as well as letter generation to correspondent banks and Federal Reserve. *Automated financial adjustments and.
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Jerry Carr is listed as Experienced Director known for driving broad organizational initiatives.
Jerry Carr is based in Mason, Ohio, United States.
Jerry Carr has worked for Macy’S Inc., Macy'S Credit And Customer Services, Facs Group, Inc. (Federated Administrative Credit Services Subsidiary Of Federated Dept Stores), and Fifth Third Bank.
You can use AeroLeads to view verified contact signals for Jerry Carr, including work email, phone, and LinkedIn data when available.
Jerry Carr holds Bachelor’S Degree, Business Administration And Management, General, 3.0 from University Of Cincinnati College Of Business.
Jerry Carr is listed with skills including Expense Planning And Forecasting, Account Reconciliation, Finance, Financial Statements, Banking, Management, Credit, and Project Management.
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