Jerry Roberts Email & Phone Number

Vancouver, Wa, Us

Redmond, Washington, Us

Leading organizational strategy, career pathing and sales enablement in the SMC organization of 5,000+.

Redmond, Washington, Us

Principal strategist of major initiatives for the Field People and Operations unit in the Direct Sales & Success division, including learning and development (L&D), readiness, career advancement, professional growth, KPIs/performance, data analytics, and reporting. Streamlined communications and daily field operations enterprise wide. Final authority on career building programs and implementation.● Led, equipped, and empowered 1700++ field sellers. ● Partnered with HR to install a performance management program that propelled non-regrettable YOY turnover by 300% of low-performers and 50% improvement in new seller “time to deliver impact”’ performance. ● Collaborated with HR and a Program Manager to define KPIs and metrics for a Career Path Program that developed field leadership to accurately execute promotion opportunities for 300+ team members in 2021 and 200+ team members in 2022.● Revitalized the “Readiness” Team, restructuring the unit from the ground up to introduce KPIs and track program effectiveness. Enabled 360-degree program feedback to propel continuous improvements and evolution.

Redmond, Washington, Us

Primary overseer of the field organization in the Retail and Direct Sales & Success division, comprising of 2000+ personnel spanning 83 global locations, from brick-and-mortar shops to pandemic-driven transition to virtual/remote organizations.Served in multiple leadership roles that built and cultivated a proactive corporate culture, establishing high-performance teams, while advancing accountability, transparency, and feedback.● Directed, motivated, and mentored 300+ leaders, directly impacting more than 3,000 cross-functional employees worldwide. ● Overhauled the field organization to position leaders to manage 100% of groups (up from 50%) to drive $400M+ in sales volume per year.● Advised and transitioned new store expansion, growing from 30 to 100+ global locations within a 2-year span. ● Spearheaded the rapid expansion and roll out of 33 simultaneous locations in support of the first Surface product launch. ● Served thousands of small/medium businesses and education institutions ● Trusted resource and educator to customers.● Proactive change agent during the Covid-19 pandemic, leading critical and intense transitions, shifting priorities, and complex solutions.

Columbus, Oh, Us

Daily operational leader for 1000+ global locations, including communications, new store teams, and operational excellence. ● Supervised, developed, and coached 100+ cross-functional team members.● Reduced YOY field turnover by 30%+. Decreased new store “time to open” by 33% and partnered with technology operations to deliver a new, state-of-the-art POS and in-store inventory management system.

Cupertino, California, Us

Initially selected to be one of 10 future store managers for Apple Retail. Instrumental member of the Pre-Retail Launch Team that conceptualized store formats, recruited team members, and established operational processes, procedures, and protocols in alignment with Apple vision, culture, and mission. ● Earned steady progressive promotions across company tenure:o Regional Director (2007 – 2008); Market Manager (2004 – 2007)o General Manager (2002 – 2004); Store Manager (2000 – 2002) ● Launched 50+ Apple relation locations, including the first store in Glendale, CA.● Helmed oversight of $100M+ in annual revenues across the western region mountain states.

Executive Education

Executive Education

Business Administration And Management, General

Bs, Business Adminstration/Management

Bs, Education