Jerry Roberts Email and Phone Number
Dynamic People and Operations Senior Director with a proven record of strategic leadership and outstanding operational performance.In light of the rapidly evolving, global business environment, stable and visionary leadership is needed in order to drive continuous growth, while navigating complex challenges and shifting priorities. I have dedicated my career in creating and executing major initiatives that consistently result in multimillion dollar revenues, operational efficiencies, and organizational wins. I have worked for some of the most reputable industry leaders in the world, such as Microsoft and Apple. I have been charged with catalyzing operations, including the professional development of thousands of cross-functional personnel. I consider it a privilege to elevate the standard of excellence in my roles and I am committed to empowering future leaders through engaging training, coaching, mentoring, and career advancement opportunities.Areas of Expertise· Operations & Change Management· Cross-Functional Team Leadership· Full Life Cycle Project Management· Continuous Process Improvements· Revenue Generation & YOY Growth· Consultative & Commercial Sales· Business Development Initiatives· P&L Accountability & Budgeting· Data Analytics / KPIs / Performance Management· Data-Driven Insights & Decisions· Supervisor / Trainer / Mentor / Coach· Client Relationship Management (CRM)· DEI Culture Building as an Ally/LeaderWhen I'm not working with my team, you can find me spending time with my family, attempting to get better at golf, hiking and trying more yoga. I am also passionate about diversity and inclusive culture building and learning more about best practices in developing DEI initiatives to apply in my roles and organization.I consider myself a lifelong learner and I am committed to completing continuing executive education trainings and programs to further enhance my leadership acumen.I am always looking to expand my professional network. Please feel free to connect with me through DM or email me at jkkjroberts@live.com.Lead humbly w/integrity, stay agile, smile often.
Banfield Pet Hospital
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Regional Vice PresidentBanfield Pet Hospital Sep 2023 - PresentVancouver, Wa, Us
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Senior Director, Organizational Strategy, Career Pathing, Sales EnablementMicrosoft Mar 2023 - Sep 2023Redmond, Washington, UsLeading organizational strategy, career pathing and sales enablement in the SMC organization of 5,000+. -
Senior Director, Dss People Strategy And Operations, Field OperationsMicrosoft Oct 2021 - Mar 2023Redmond, Washington, UsPrincipal strategist of major initiatives for the Field People and Operations unit in the Direct Sales & Success division, including learning and development (L&D), readiness, career advancement, professional growth, KPIs/performance, data analytics, and reporting. Streamlined communications and daily field operations enterprise wide. Final authority on career building programs and implementation.● Led, equipped, and empowered 1700++ field sellers. ● Partnered with HR to install a performance management program that propelled non-regrettable YOY turnover by 300% of low-performers and 50% improvement in new seller “time to deliver impact”’ performance. ● Collaborated with HR and a Program Manager to define KPIs and metrics for a Career Path Program that developed field leadership to accurately execute promotion opportunities for 300+ team members in 2021 and 200+ team members in 2022.● Revitalized the “Readiness” Team, restructuring the unit from the ground up to introduce KPIs and track program effectiveness. Enabled 360-degree program feedback to propel continuous improvements and evolution.
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Senior Director, North America, Microsoft Direct Sales, Training, SupportMicrosoft Apr 2009 - Oct 2021Redmond, Washington, UsPrimary overseer of the field organization in the Retail and Direct Sales & Success division, comprising of 2000+ personnel spanning 83 global locations, from brick-and-mortar shops to pandemic-driven transition to virtual/remote organizations.Served in multiple leadership roles that built and cultivated a proactive corporate culture, establishing high-performance teams, while advancing accountability, transparency, and feedback.● Directed, motivated, and mentored 300+ leaders, directly impacting more than 3,000 cross-functional employees worldwide. ● Overhauled the field organization to position leaders to manage 100% of groups (up from 50%) to drive $400M+ in sales volume per year.● Advised and transitioned new store expansion, growing from 30 to 100+ global locations within a 2-year span. ● Spearheaded the rapid expansion and roll out of 33 simultaneous locations in support of the first Surface product launch. ● Served thousands of small/medium businesses and education institutions ● Trusted resource and educator to customers.● Proactive change agent during the Covid-19 pandemic, leading critical and intense transitions, shifting priorities, and complex solutions.
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Director, Store OperationsAbercrombie & Fitch May 2008 - Apr 2009Columbus, Oh, UsDaily operational leader for 1000+ global locations, including communications, new store teams, and operational excellence. ● Supervised, developed, and coached 100+ cross-functional team members.● Reduced YOY field turnover by 30%+. Decreased new store “time to open” by 33% and partnered with technology operations to deliver a new, state-of-the-art POS and in-store inventory management system. -
Regional DirectorApple Inc. Oct 2000 - Apr 2008Cupertino, California, UsInitially selected to be one of 10 future store managers for Apple Retail. Instrumental member of the Pre-Retail Launch Team that conceptualized store formats, recruited team members, and established operational processes, procedures, and protocols in alignment with Apple vision, culture, and mission. ● Earned steady progressive promotions across company tenure:o Regional Director (2007 – 2008); Market Manager (2004 – 2007)o General Manager (2002 – 2004); Store Manager (2000 – 2002) ● Launched 50+ Apple relation locations, including the first store in Glendale, CA.● Helmed oversight of $100M+ in annual revenues across the western region mountain states.
Jerry Roberts Skills
Jerry Roberts Education Details
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The Wharton SchoolExecutive Education -
Northwestern University - Kellogg School Of ManagementExecutive Education
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Penn State ImbaGeneral
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University Of Central MissouriBusiness Adminstration/Management
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University Of Central MissouriEducation
Frequently Asked Questions about Jerry Roberts
What company does Jerry Roberts work for?
Jerry Roberts works for Banfield Pet Hospital
What is Jerry Roberts's role at the current company?
Jerry Roberts's current role is Regional Vice President, Banfield | Senior Director | Microsoft | Apple | Retail People & Operations | Data Driven | Culture Builder | Organizational Strategy | Sales / Leadership Enablement | Performance Mangement.
What schools did Jerry Roberts attend?
Jerry Roberts attended The Wharton School, Northwestern University - Kellogg School Of Management, Penn State Imba, University Of Central Missouri, University Of Central Missouri.
What skills is Jerry Roberts known for?
Jerry Roberts has skills like Leadership, Customer Experience, P&l, Team Building, Visual Merchandising, Employee Engagement, Human Resources, People Management, Retail, Training And Development, Profit, Sales.
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