Jerry Rodriguez Email & Phone Number

Herndon, Va, Us

CSE - DoD - Air Force - South East• Won 2023 President's Club Sales Award• Providing account teams with pre-sales engineering support.• Designing and proposing sound technical solutions, which provide a clear ROI.• Providing consultative services as a trusted adviser to my U.S. Air Force customers.• Responding to RFPs and RFIs.• Generating SoW and BoM.• Carefully listening to customer requirements, goals, pain points and architecting solutions to meet those needs.• Articulating business value at all levels; from C-Level executives, technical teams to system users.

Senior Solutions Architect at Convergeone Government Solutions - Federal & Department of Defense• Senior and lead Architect responsible for architecting business solutions for DoD customers.• Serving as the customer’s trusted advisor, leveraging relationships established during the last decade.• Articulating business value at all levels; from C-Level executives, technical teams to system users.• Generating Bill of Materials (BoM)s and architectural diagrams for proposed solutions.• Meeting with partners/customers to discuss opportunity sales cycle, conduct strategic planning, conducting customer facing presentations, demonstrations, training workshops, proof of concept and executive briefings.• Responding to RFPs and RFIs.• Working closely with account teams to ensure yearly sales goals are met and exceeded.• Building joint solutions by leveraging business partners relationships.

San Jose, Ca, Us

Major contribution and achievements:Stepped up and took on dual role responsibilities as acting collaboration PSS and TSA.Carefully listening to customer requirements, goals, pain points and architecting solutions to meet those needs.Participating in executive briefings and conducting customer demonstrations. Providing consultative services as the trusted adviser to customers.Designing and proposing sound technical solutions, which provide clear ROI.Articulating business value at all levels; from C-Level executives, technical teams to end system users.Conducting whiteboard technical discussions to educate partners and customers on proposed solutions.Generating Bill of Materials (BoM)s and technical diagrams for proposed solutions.Serving as liaison with the Business Units (BU)s to ensure solutions are technically sound and meet the requirements.Providing account teams with engineering support.Designing Unified Communications solutions.Received Cisco Appreciation Program (CAP) awards; 7/20/11 and 4/19/12.Promoted to CSE on November 7th, 2012. Sales Achiever Award FY12.Sales Achiever Award FY15.Sales Achiever Award FY17.FY14-Q2 Unified Communications CSE of the Quarter for DoD/IntelFY15-Q3 Unified Communications CSE of the Quarter for DoD/IntelFY17-Q4 Unified Communications TSA of the Quarter for DoD/IntelFY17 Received Cisco Connected Recognition Award.

Major contributions:• Conducted initial requirements assessment, served as liaison to professional services, qualifying, sizing, architecting and proposing best-of-breed Managed/ Hosted Services based solutions for customers and/or prospects.• Supported sales and account management; driving home sales from a technical perspective, provided prospects with technical consultations and up-sale design options to existing client base.• Supported strategic partnerships on pre-sales opportunities: responded to RFI/RFPs, conducted/attended customer meetings and assisted with formulating the best positioning strategies for wining opportunities.• Collaborated with Product Management, Research and Development, Professional Services and Engineering teams to ensure solutions are custom tailored to address the customer’s business requirements.• Participated in customer facing engagements throughout the development of sales cycle.• Designed hosted and managed services cloud based solutions for TelePresence systems consisting of; Cisco 3000 TelePresence series, Polycom TPX series, as well as hybrid solutions consisting of a variety of TelePresence, HD Room Systems, Mobile Video devices and UC Video endpoints (MOC clients).• Generated technical documentation, project designs and modifications, presenting solution proposals, technical solution diagrams using MS Visio, budgetary and actual proposals, statements of work (SoW) and technical configuration documentation.

Munich, Bavaria, De

Major contributions:• Supported Pre-Sales Engineering and Account Management teams in the North East Region.• Conducted preliminary requirements assessment, qualified opportunities, provided SEs with SoW validation, project risk mitigation by identified/ assessed risks levels, re-assessed pricing and conducted pricing modifications to reduce cost and increase profit margins, provided technical guidance on RFP responses.• Provided Sales Teams with guidance on sales strategies and proposed best strategic pricing models/ promotions.• Served the North East Account teams as the SME (Subject Matter Expert) for Unified Communications Solutions.• Worked with project management: attended customer workshops, monitored project progress, driving resolution of technical issues and seeing projects through from “cradle to grave”.• Kept account teams abreast of technical updates, promotional pricing.• Accountable for technical assurance sign offs, pricing and sizing validation.

Major contributions:• Conducted onsite deployments and Demos, Trade Show participation, Pre-Sales customer interactions.• Pre-Sales Engineer and Senior Technical lead for RADVISION IVP (MSBU) product line; conducted Pre-Sales design, deployments and demos for strategic partnerships, strategic accounts and special projects.• Orchestrated special projects with strategic partnerships (Cisco/RADVISION)• Conducted integration testing between Cisco Unified Contact Center/CVP 7.0 and RADVISION IVP.• Conducted Cross platform training between Cisco Unified Contact Center CVP 7.0(1) and RADVISION IVP at Cisco/Boxborough, MA.• Provided global technical support for Cisco IP Video Conferencing product line (IPVC); IPVC-MCU/EMP, IPVC-P20-GW, Cisco Unified Video Conferencing Manger (CUVCM), Cisco Unified Video Admin (CUVA) and CUVD.• Provided regional technical support (Americas) for RADVISON product line; ViaIP, Scopia, iView, Pathfinder SBC, BRI/PRI Gateways, ECS Gatekeeper, Scopia Desktop Server/Client, Click to Meet, and IVP (iContact),• Provided Interoperability support with Cisco Unified Communications Solutions: Cisco Call Manager (CUCM), Cisco Meeting Place (CUMP), SCCP Protocol, Cisco IP Telephony (IPT), Cisco Contact Center (CUIPCC).• Supported interoperability with various 3rd Party HW: Tandberg, Life Size, Polycom, Sony, Codian, etc.

Major contributions:• Accountable for the successful completion of assigned engineering projects and tasks, from design, engineering, and development, to integration, implementation, acceptance testing, and turnover. • Provided vendor provisioning of telecommunications and WAN products and solutions to meet business, architectural and operational policies and requirements for carrier-based clients. • Analyzed pre-sales requirements, generated network architecture designs, Billing of Materials (B.O.M) documents, and complete network solution design documents.• Traveled Internationally to Deploy, Maintain, Administer and Troubleshoot; SIP based VOIP Networks.• Ensured site readiness by providing assessments and making necessary recommendations as required.• Generated sales proposals based on RFIs and RFPs for potential projects.• Coordinated and conducted pre-sales demos for potential clients.• Provided international field engineering & technical support, conducted deployments, configuration, administration, upgrades, patch management and provided technical support to tier three engineers worldwide.• Conducted Level III capture and analysis of IP network issues on LANs and WANs using; WireShark & Ethereal TCP/IP protocol packet analyzer. Captured and analyzed SS7 & Q.931 PSTN traces using SUN protocol analyzers.• Established WAN interoperability between Cisco and Vocaltec networks.• Collected and analyzed Gateway/ Gatekeeper CDR, Events, Alarm logs while troubleshooting a wide range of VOIP network issues. • Supported a wide range of network and telephony protocols to include; TCP/IP, IPX/SPX, RIP, IGRP, EIGRP, OSPF, SIP, Megaco, MGCP, SS7, ISDN, R-2, CAS and Analog.• Traveled internationally to conduct customer trainings.

Administration, Maintenance and Support of local area network.