Jerry Schmidt Email & Phone Number

Houston, Tx, Us

Us

Cintronics is a Premier Partner for Dell Wyse, IoT, and Enterprise Electronics Sales, Service & Support• Sales Revenue Optimization – 3rd party logistics (3PL) provider offering creative Supply Chain Management ordering & tracking, warehousing & distribution, transportation logistics, and eCommerce fulfillment solutions.• Reverse Logistics optimization – Improved end-of-life and excessive/obsolete parts positions by 22%. • Digital Repair Innovations – Created diagnosis and testing scripts gaining 15% efficiencies.• BCRP plan via Microsoft Cloud CSP for continued Supply Chain material and fulfillment operations flow.

Houston, Tx, Us

CSAT Solutions is Dell's Premier Partner for PC Sales, Service & SupportScope: Charged by the President and COO to increase sales revenue, decrease cost, and improve customer experience. Spearhead the After-Sales Business Development for Dell North America, including strategic planning and execution by adding Client services with "easy-to-buy" offerings and intuitive customer UI’s. These efforts delivered the following:→ Revenue Optimization – Tripled revenue growth from Dell PC Service Ops via Intelligent IT: → → Upsell – ProSupport/White Glove Services, K12/FED/SLED Services, Enterprise Managed Services.→ Quality Operations – ensured ISO 9001 requirements drove a QMS to meet customer expectations and regulatory requirements. → Maximized asset recoveries – Slashed RTV 11%, Reduced Scrap 8%, Improved FG stock 24%. → Championed Dell Services Innovations – 18% efficiency gained via Robotics/Digital Automation.

Houston, Tx, Us

APS INC is a 3PL managing our client’s Supply Chain Logistics needs with efficient Warehousing, pick/pack/ship and Fulfillment. Product sorting, inspections, and updates enhances asset value. Integrated IT configurations provide custom performance dashboards and data visualizations.Recruited by the CEO, this startup niche supported HP’s connected Mobile Devices for Enterprise verticals. Provided strategic advice on business development opportunities US/CAN/MEX. → Increased revenue – 145% increase to HP aftersales packaged & contract service offerings.→ Managed business functions – created sales plans and implemented marketing campaigns, field engagement, event planning, internal operations, and reporting requirements. → New Book of Business – Hunted new clients, negotiated Contracts, closed $1.3M new sales.→ Reduce Client Risk – Managed HP Services inventory with $5M savings from systemic E&O.

Palo Alto, Ca, Us

Reporting directly to the Vice President Quality, provided leadership in formulating and managing Customer Success improvement programs. These efforts delivered:→ $40M Operational Savings – Formulated and managed Quality & Customer Success improvement programs utilizing VOC analytics from 3PL’s improved re-manufacturing methods, streamlined supply chain logistics, and improved NPS.→ Client Loyalty – Led critical Quality Projects improving HP CE by 8% in a two year period. → Quality Metric KPI's – Performance results measured by embracing a 360° Lifecycle plan.

Palo Alto, Ca, Us

• Managed $60M Support budget – Global Handheld services that encompassed high quality Customer Care, Reverse Logistics, and Fulfillment operations.• $5M Operations Saving – Integrated Logistics systems to better manage Global support.• NPI Processes – At product launch, ensured WW readiness for call center, repair, and support operations. • Revenue Generation – Defined Care Pack and Service contract offerings providing attach profits.• Global Accounts Management – Authorized Root Cause Analysis & Corrective Action plans that resolved major client escalations.• Reduced E&O 24% – Championed a Reverse Supply Chain optimizing returned asset disposition.• Created CRM solutions that satisfied Telco carrier engagement requirements: T-Mobile, ATT, Vodafone & Telefonica.

Palo Alto, Ca, Us

• Reduced support expenses 12% – Implemented 3PL outsourcing strategy for HP PC support.• Faster Adoption of New Service Programs – Fostered cross-functional team cooperation throughout PC BU: Sales & Marketing, Engineering, Supply Chain, Finance, and Channel Partners.• Quality & Performance KPI’s – Defined Measurable metrics improving reliability & availability.

Harris County, Texas, Us

• Developed comprehensive requirements planning that improved Factory material utilization.• Created work methods resulting in increased productivity for Manufacturing Operations.• Forecasted materials supply chain operations budget that achieved a more balanced and accurate expenditure.

Mcpm, Masters Certification, Project Management

Bs, Computer Science; International Business