Jerry Simon Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

System developer responsible for managing and integrating ongoing AF ISR projects into JIRA, JIRA Service Desk, and Confluence systems. Maintain a healthy application environment by periodically reviewing and modifying configurations, permissions, workflows, dashboards, integrations, and logs. Provide recommendations to users and management on best practices and standardization in implementing projects and processes within Jira and the Atlassian suite.

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

• Provide on-site technical and hands-on support services to employees• Connected desktops and laptops to local networks• Install software, updates and upgrades on employee’s computers and workstations on the network• Configure new computers, reconfigured and re-purpose older machines• Set up new workstations for new employee onboarding• Lead a team of technicians during a migration project, involving 1000+ employees to new workstations• Provide Level 1 and Level 2 support troubleshooting employee workstation and networking issues• Maintain IT strategies by managing staff, researching and implementing technological strategic solutions• Accomplish IT staff results by communicating job expectations, planning monitoring, coaching, counseling and initiating, coordinating and enforcing systems, policies and procedures• Maintain quality service by establishing and enforcing organization standards

Greater Chicago Area

• Research solutions for daily networking and IT related issues, in addition to common store-level issues• Maintain equipment and IT infrastructure at the store and corporate level• Lead installation process of new and advanced technologies interpreting the requirements specified by the research team and understanding the employees’ requirements• Install and test registers for employees’ performance and safety• Providing first level contact and convey resolutions to employee issues• Utilize excellent customer service skills and exceed IT director expectations• Ensure proper recording, documentation and closure of projects and daily issues• Recommend procedure modifications or improvements• Serving as the first point of contact for employees’ seeking technical assistance over the phone or email• Performing remote troubleshooting through diagnostic techniques and pertinent problem solving• Determining the best solution based on the issue and details provided by employees• Record events and problems and their resolution within a ticketing system • Follow-up and update employee status and information• Install security devices and equipment, such as, cameras and sensor pillars at stores and corporate office• Troubleshoot store level issues by generating and editing commands for POS software• Coordinate project deadlines and discuss project requirements with third party vendors• Manage store openings by assisting with firewall configuration and network equipment placement

850 W Jackson Blvd. Ste 305

-Provided training and helpdesk to A-level and C-level clients, outlining LabTech and Kaseya software (Saas)-Reviewed and analyzed issues within ticketing system; resolved on 25+ tickets daily-Provided helpdesk support with a focus in virtualization, hosting and network services-6+ years of experience working in a customer service role-Communicated verbally to a technical and non-technical audience, at all levels of the organization, and across entire client base-Consulted with prospective, international and current clients regarding network upgrades and network adjustments-Established positive rapport with clients, building strong customer relations, resulting in 96% key account retention-Provided tier 1/tier 2 helpdesk remote and on-site support-Generated 30 new clients in 2013 bringing in 200,000 in annual sales-Lead annual sales of $335,000 in 2014; with a focus in virtualization, hosting and network services-Monitored and generated charts outlining business production using Salesforce-Coordinated project schedules, guaranteeing client and in-house creative/design needs were met on time within budget.-Designed and customized client service package bundles, including Tech IT Fast managed solutions and a variety of hosting services-Generated customized marketing ads and promotions at networking events-Comprehensive financial management-Dispatched internal service tickets to a range of engineers and technicians -Managed and oversaw work office daily tasks and goals and inspired a productive work environment-Analyzed and reviewed customer referrals and customer services surveys in order to adjust marketing campaigns and over customer service

Chicago, Il

-Managed a portfolio of high level accounts, selling event packages costing $100,000+-Answer customers’ questions about event, services included, pricing, availability, uses and terms of the agreement-Deliver exceptional customer service to strengthen client base-Write, proofread and edit sales proposals, event flyer and correspondence-Monitored market conditions, event opportunities, event locations, clientele base, target industry clients and adjusted sales approach to address the latest information-Consistently ranked in the top 5 out of 30 Account Executives for amount of clients signed-Met and exceeded company quota of making 150 calls each day and speaking with a minimum of 8 prospective clients each day

-Persuaded clients into scheduling and receiving professional assistance with elite painting projects.-Spoke directly with individual clients, from the convenience of their homes.-Arranged appointments with different clients for painting estimates.-Answered and managed common customer questions.

-Scheduled various reservations for customers to be transported to their desired location by a preferred chauffeur.-Dispatched to different drivers and directed them to their designated site.-Directed customer's daily to the location of their chauffeur.-Answered and managed common customer questions, as well as customer complaints.

Bachelors Of Business Administration, Management

Dean's List - 3 semesters

Associates Of Applied Science, Marketing And Economics

Business Administration And Management, General

Marketing

Education record