LASALLE NETWORK• Support teachers and school staff with laptop issues• Enroll, troubleshoot, and repair Chromebooks• Setup printers and Google appsASMR• Provided first level contact and convey resolutions to customer issues• Updated customer data and produce activity reports• Recommended procedure modifications and improvementsAPEX• Configured customized desktop, laptop, and table computers• Installed corporate software

• Installed, configured, upgraded, and diagnosed problems related to hardware, software, and other equipment• Installed, configured, and tested new and reconfigured IPads for end-users• Hardware and software support of PC’s and network/telecommunications system infrastructure equipment

• Provides hardware and software support of PC’s and network/telecommunications system infrastructure equipment• Installs, configures, upgrades, and troubleshoots problems related to hardware, software and other equipment• Responds to calls from users• Diagnoses, tracks, resolves and documents problems• Installs, configures and tests new and updated releases of end-user software systems and computing equipment• Advises, trains, and assists users on how best to utilize systems and ensures installation of desktop hardware and software according to established standards• Performs password and other various levels of security support on systems• Creates and manages documentation, including equipment inventory of utilized and spare equipment for salvage purposes• Manages incoming help requests from end users via both telephone and e-mail in a courteous manner• Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue• Prioritizes and schedules problems. Escalates problems (when required) to the appropriately experienced technician

• Come to class with prepared lectures or classroom activities.• Teach materials from approved curriculum in accordance with assigned course schedule. • Lead hands-on training when appropriate• Prepare quizzes, exams, reading assignments and writing exercises that reflect the course’s learning objectives (grading is to be objective and related to the course’s learning objectives)• Maintain a professional and productive environment in the classroom at all times• Engage in professional development activities to stay informed of current industry trends and new approaches to instruction;• Maintain memberships and relationships with related professional organizations and groups as appropriate.

• Classroom training on basic Internet concepts.• Classroom training on basic Microsoft Word, Excel, Windows 95,98,ME,XP, 7 and 8 concepts.• Keeps up-to-date in teaching area/discipline including licenses, training or certificates as applicable• Creates, updates, and distributes to all students every semester a course syllabus according to the format required by Board policy• Conducts classes as scheduled and approved by dean's office• Cooperates with department chairperson/program coordinator, department members, and the appropriate administrators in the development of curriculum, in the preparation and update of course syllabi, course outlines, selection of textbooks and assessment activities.

• Network Administrator - Window NT 4.0/2000,2003, 2008 and 2012• Managed vendors for cost effective installation and maintenance of systems or projects• Maintained and managed three computer networks, copiers, mobile phones, IPads, laptops, desktops, and telephone systems• Analyzed and made recommendations for software and hardware improvements• Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity• Replaces hardware or software as needed• Assists user community in software and hardware problem resolution• Logs calls and takes appropriate action to ensure a satisfactory response• Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials• Keeps up to date with current trends and is prepared to make recommendations• Maintain support documentation• Contact vendor hardware or software support when necessary• Assist in the planning, testing and deployment of new applications and enhancements to existing applications• Maintain software and hardware licenses• Maintain hardware and software inventory• A strong understanding of basic network fundamentals• Ability to operate a variety of standard office equipment including personal computers, printers, office phones, cell phones and copier• Knowledge or experience in any of these areas is desired: Infor XA (Mapics), Win Phones system, MS Windows, MS Office, Active Directory, VPN Connections, and VMWare• Outstanding customer service and communication skills• Excellent troubleshooting skills• Professional, team-oriented attitude• Ability to work independently• Managed conference database• Maintained daily backups

• Administrated for a UNIX SCO 3.20 system• Designed and development of appropriate reports, regular and ad hoc• Trained of staff for data entry, Office 97 and Internet usage• Provided computer support assistance to all agency units• Web Page designed using HTML• Designed and developed system features• Supervised data entry staff