Smu Community Service Representative, Park 'N Pony / T2 Support Specialist
Dallas, Tx, Us
SMU Community Service Representative, Park 'N Pony OfficeUtilized Adobe Acrobat and Adobe Digital Signatures to reduce paper usage and processing time to Human Resources and provided an audit trail. Trained other campus departments on updated procedures and helped them obtain a nearly paperless status for processing Faculty & Staff payroll parking deductions. Issued SMU id's, Parking Permits, and Dart Transit Passes to SMU students, faculty, staff and other SMU campus community members. Audited SMU accounts when Park 'N Pony transactions were disputed. Assisted with Express Cash, Meal Plan and Parking Permit audits each semester. Processed Parking and Express Cash refunds to SMU accounts.T2 Support SpecialistRegistered vehicles and linked SMU accounts to applicable SMU students, faculty, staff and vendors and other SMU Community members. Created customized Crystal Reports for new T2 parking software, including custom receipts with Park 'N Pony logos. Tested new phases and modules of T2 upgrades and rollouts along with providing training for new employees. Provided technical support and training on JETT.EYE hand-helds for parking enforcement officers and other staff members. Assisted with Manual Citation data entry to T2, prior to launch of the T2 digital ticketing system.